Ma Labs

I have dealt with this company for some time now. I usually do not have any problems, but now this past problem has caused to to never do business with this company again. I purchased a Soyo Dragon MB from this company and it arrived to my house with major problems. I contacted them about the problem and they just accused me of trading the board out with a bad one and I was just trying to gain a new board. I tried to make the understand that it was their fault that it was late arriving to my business site and it only took me about 15 minutes to decide that the board was dead but they did not want to hear the truth about this board. It all comes down to they right out called me a liar and they did not want to help me in the situation at all. I lost my customer due to this problem and in turn they have lost my business forever. Now I have a dead MB and I am out over $100 for their screw up! I would not recommend doing business with this company at all. If you recive a bad product, that is just too bad for you, it's not their problem. I am just glad it wasn't something of higher value to find out that they do not stand behind their products at all. Please stay away from these crooks!

I have been purchasing from this company for a while now. Got to say....good turn-a-round time, But bad pricing. I am a retailer and I use all different distributors. MALABS is not good one. That just my opinion...here is why.
They own a retail web store called "EWIZ" and everything on "EWIZ" is priced at the exact same price they have posted on there "MALABS" website. And in some cases ( my case ) I purchased some ram from them ( MALABS ) and had my account rep. go through the pricing and we had sent several emails back and forth. And come to find out I payed $50.00 more than I should have for the ram ( very up set ). I will cut and paste the reply my rep.

First of all, I’m very sorry about this. I understand price is a very important issue. Regarding the prices on Ewiz, Ewiz and we have very different operations. I don’t know their prices and I can’t control it. The items that are cheaper on their website may are having promotions at this time. But please remember one thing that Ewiz is for end user, so the buyers need to pay tax! The price you see on their website is not the final price! But since you are a reseller, we didn’t charge you tax! So actually you save a lot with us.

Just because I save tax doesn't mean that we are getting wholesale pricing!!!! The state still wants there money you have to pay it back. Also you can purchase on EWIZ and not pay tax if you have a valid resale license, I have been in the wholesale and retail business for 20 plus years and I am telling you right know....wholesale pricing is usually a discount off the retail price....in most cases 15 to 25% depending on the product. And especially if they are selling it for the same price or less on their sister web site. I say be very careful I would find some other company to purchase from.

I have ordered tens of thousands of dollars worth of products from this company in the past 3 years without any problems whatsoever. The pricing is great, the shipping is a bit expensive, but they ship the day that I order and their website never claims something is in stock if it isn't. Their returns (RMA) department is very fast at turning around the 2 parts I had to return (out of over 100). Solid 5 star merchant; and I've dealt with enough 0 star turds to know the difference.

As the other person reported, they did the same thing to my company and me by claiming that a dead-on-arrival motherboard I shipped back to them by UPS arrived past the "14 day return period" when the UPS signature service clearly shows it arrived on time; and they had to send it out for repair. So here is is two months later, and 7 unanswered e-mails later and they stole a motherboard from me and more importantly, my time. Think twice and then a third time about doing business with these people, stay with good quality vendors and don't be lured by their $1 less pricing policy, the shipping is outrageous and they're out and out thieves.

We ordered 6 rack servers from this company over two years and their service was very good. We are a small company, so we do not need any new hardware. MA Labs has called our company over 15 times during the last year wondering why we were not ordering from them. We told them that we simply did not need any new hardware. They have also made an attempt to e-mail many of our employees asking the same questions. I view this as nothing short of harassment. Even when I asked for our account to be closed the phone calls and e-mails did not stop. I just recieved another e-mail today and I spoke to the account representative yesterday asking for the communication to stop. Please do not order from this company. You may never be able to get rid of them.

I have been purchasing from MaLabs off and on (mainly on) over the last 5-6 years. The last time I ceased purchasing from them was due to bad parts and returning refurbished parts in place of DOA MB's. Markups are low for resellers and shipping cost (both directions) just about wipes out the profit margin for a business. I just purchased some Gigabyte MB's in November, found a DOA board (no POST) and file RMA (RMA process is pretty nice now) and paid to ship MB back. 4 weeks later I receive a package with a REPAIRED MB. Start testing it and it will post now but fails to consistently handle BITS - Locks up when attempting to install Windows in different areas, long time to POST. I have not run hardware test cycles on it yet but I am sure most techs know these test are a 50/50 shot to find what is wrong.

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.