ManoMano

3.5 / 5

ManoMano

manomano.co.uk
32 Reviews
3.5 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.5 / 5

Trust Score

1.6

Reviews

5

Social

5

Featured

4.5

Technical

Is manomano.co.uk legit?

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  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • We found several negative reviews about this site
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

32

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0

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0%

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Manomano.co.uk Review

ManoMano all your DIY home improvement and gardening products at the best prices

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Last update: Wed, Jun 15, 2022 1:40 PM

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Manomano.co.uk Reviews & Complaints (32)

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delivery 3.1 /5

price 3 /5

quality 3 /5

customer service 3 /5

on-time 3 /5

I was sold a faulty rip off Samsung T5 external hard drive, that broke down after a month. Since then, I have spent over 4 weeks doing everything I can to get a refund, dealing with the completely incompetent customer service team. A representative named Gael has written to me 10+ times saying my "refund was being processed", yet a month later, I am still waiting to be refunded. Meanwhile, I have the seller now asking me to pay for postage to send this broken product back.

Stay away from this website at all costs. They clearly do not quality test their sellers, and are not ready to cover the financial consequences of their clients being sold useless products.
1

2 weeks ago

review by AlexS

#delivery(2/5) #price(1/5) #quality(1/5) #customer service(1/5) #on-time(1/5)

Worse company ever ruined my sons birthday told the gaming chair was in stock and due to get delivery 20th April for his birthday on 26th I'm on benefits so cant afford to buy anything else for.him till I get refund but still waiting now they dont answer my emails except for the automated one saying we be in touch within 3 to 4 days yet they never are I have been chasing this order since the 20th they take your money and keep it I'm £80 out of pocket and they still processing my refund dont use them they terrible at everything and just take your money for things they know aren't in stock
1

1 year ago

review by Tracey W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Terrible service, items poorly described, even worse by customer support, bought item which was not as described, told to send back to France recorded delivery at my expense, no money from them sending or myself would be refunded.. What is the point..
1

1 year ago

review by Andrew S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Never ever will I use ManoMano again . Stupidly I never checked the reviews before placing an order which normally I would . I ordered an item and having stayed in for three weeks I made enquiries to to be told there was a backlog and shipment would take a little longer I waited and waited then to be told that it hadn't been despatched . What rubbish service and time wasted waiting for parcel which was never dispatched in the first place . I have sent a complaint and I will let you know their response . Another annoying issue was the member of staff kept laughing when I was complaining so clearly to them it's a joke . No way would I recommend this company wish I hadn't come across it . Wish could put zero stars ,
1

1 year ago

review by Mary N.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

TERRIBLE! AVOID! They take no responsibility or any miss-selling and signpost you to third parties and their "concrete guarantee" is decidedly not concrete! I purchased 2 cantilever parasoles, 2 covers and a base recommended after an online chat with a mano mano representative as being up for the job. When I tried to put the parasole up it started to fall - the base was clearly not heavy enough for the job despite guarantees it was good enough by mano mano. I spoke to customer care asking to get a refund /exchange for the base to be replaced by something a bit sturdier. I got fobbed off being advised to speak to Assom who "sold" the base via mano mano. My issue is not with Assom - they sold a perfectly good base - my issue is with the dire online advice I got from Mano Mano. They said if the supplier does not get back to you in 48 hours we will activate our concrete money back guarantee... 4 days later and advised to go back to Assom. Nothing concrete in that guarantee then. I feel very sorry for the customer service rep I spoke to as she was unsupported with no supervisor and no where to escalate complaints. Also she was unable to see previous correspondence I've had with mano mano. I've worked in a call centre and know how hard it can be - we have always been able to escalate complaints to somone senior. This lack of a system in customer service seems symptomatic of a company with terrible processes and a very poor customer service offering. I will not buy from them again. I will now go to my credit card company and attempt to get a refund from them.
1

1 year ago

review by James B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

After ordering and paying for a set of garden furniture, costing £559.59, by bank transfer (big mistake) April 30th, we have been left out on a limb, by Manomano. We were constantly asked for payment, or our order would be cancelled. We sent proof of payment, but our order was cancelled anyway! Countless phone calls, recorded letters to Paris and Eastleigh, costing us £32, still no refund. Contacted a customer helpline from The Sun newspaper, she tried to help. They finally agreed to refund our money 3rd June. Still we didn't receive it, finally receiving it 26th June. They had our money from 30th April to 26th June. No apology, no explanation. We tried to speak to management, we asked to speak to the finance dept, there is never anyone to help, except a stammering limited english speaking team leader apologising for his companies shortfalls. They fob you off with excuse after excuse, just telling you that the finance dept is dealing with it, but you can NEVER speak to the finance dept. We are 70 and 80 years of age, this experience has caused us untold stress and made us ill, not being able to sleep at night, it was a lot of money to us. Manomano don't deserve to be in business, if this is how they treat their customers, I warn anyone to steer clear of this company and it's unacceptable level of customer service.
2

1 year ago

review by Janice J.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered 8mm thickness of shower door They send me 6mm half price of what I ordered They refused to give my money back I am trying 2 months now to get refund Plus I have no shower room because of them DONT BUY ANYTHING FROM THIS COMPANY BE CAREFUL
1

1 year ago

review by Kerim Y.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered an item, paid immediately by bank transfer thinking that would be better but oh no, Although the money was taken out of my account they took a week to process it, meanwhile i got fed up of waiting cancelled the order, so now after 14 days still have not got my money back. I wished i had never heard of this company and and its inept staff.
1

1 year ago

review by Glyn H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Brought a petrol chain saw from ManoMano big mistake, Arrived promptly didn't look at it for a couple days when I did that's when the problem started. Would not start spent over 1 hour trying to start it without success. Contacted sellers asked to send pictures of problem then a video, sent to them, next get a message from a company called JPW turns out the sold the item, told to adjust the carburettor this a brand new saw, if you brought a new car and it wouldn't start would you be surprised if the sales person gave you a screw driver and said you will have to sort it yourself , some 21 emails down the line no refund told have to have item collected then they would pay me back without delay, now told have to wait 48 hours before they will give me my money back, should have gone to Leroy Merlín, could a least took it back and got a refund at the desk So beware of ManoMano just a pain don't by from them. And as for customer service non existent Think twice before you bye from this company be warned
1

1 year ago

review by Phil S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My order was incomplete and they didn't even try to resolve this issue. And you pay a lot of transport tax. I paid 15£ only transport. Imagine my disappointment when the order came incomplete too. Very bad customer service skills!!!
1

1 year ago

review by Alina C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My order was placed on the 29th of April, called customer service and said I should receive my order the next day, still waiting Im calling everyday but still no order, now I want refund but I still can not get money back, so I have not received my order and I can not get my refund back,Very pool service unprofessional would never use this company again!!!!
1

1 year ago

review by Claude A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Returned a faulty item for a refund- seller has said they processed the refund in May - despite 24 emails, completing the finance form twice giving my bank details- I am still waiting for my money back - appalling service
2

1 year ago

review by Elaine J.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Bought this table over a month ago and I'm still waiting for the table top came smashed 3 times now and everytime I ring they say we will get in touch about this and everytime they say another 48 hours . I have never been so appalled by a company in my life. They said 3 weeks ago I will receive a gesture of good will and guess what,, I'm still waiting for that too.. absolutely appalling...
2

1 year ago

review by Sharon C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Saw all the bad reviews lately so feared purchasing, thought I would give them the opportunity to assure me of their legitimacy. The response I got was appalling, they just said that they cant control items after they leave their warehouse and items that get broken or don't show up are out of their control. All I asked was for some assurance after reading such bad reviews, I didn't mention delivery issues. I told them I was shocked and now feared very much spending my money with them, their response, "can I help with anything else?" I am so happy I read the reviews first and contacted them! Bullet Dodged!
1

1 year ago

review by Alex M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Similar story to everyone else. Received a faulty product, and was referred to the "seller" who would not accept a return unless the product (large set of garden furniture) was packaged in a suitably sized box which met the specifications of the original box - obviously an impossible request! ManoMano actually have a process to deal with this called a "Concrete Guarantee" which they have hidden away in their terms and conditions. When you request this is opened, they refuse and refer you back to the seller. They then refuse to answer any more questions. I am reporting them to trading standards, and can only urge everyone else to do the same as from reading the reviews they are regularly in breach of the statutory rights.
2

1 year ago

review by Roisin C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I just would like to make an official complain more about customer service and people you employ other that the wrong product we have received. I understand that sometimes you receive wrong product and then you can return it with a little help of the customer service advisors. Unfortunately this lady by name Zoey, what a luck of customer service, understanding, willingness to help...and common sense! We have been exchanging emails for over a week now and she keeps asking about details of what is wrong with our product, to email her measurements and pictures, which was fine however after few times of sending the same thing over i got really annoyed At the end she has decided that she will not send us the return postage note as she believes that our shade cover its only 2 meters smaller than originally requested and it isn't a big difference - what!?!? She was rude in her emails and she was definitely difficult other than helpful. Her emails didn't make sense and I'm very disappointed that people like Zoey works in customer service were you call to get help. Our case is still unresolved however I will post my items back at my own cost as this is just ridiculous.
1

1 year ago

review by Maciek K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Bought a respirator for woodworking. It arrived promptly but the inner packaging had been opened, respirator assembled and filter appeared to have been used. Not great during a pandemic! Are they interested? Not at all! After three weeks of emails I'm still being passed around with nobody interested in helping. Shocking behaviour. I suspect they are close to going under. Avoid!
2

1 year ago

review by Andy J.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Do not buy from these people, they could not sort out a simple problem with a flag pole we ordered. It was smashed up during delivery and arrived with both ends of the box open and damaged, rings to hold the flag, top piece and some other critical parts missing. Ok the damage was done in transport, but the packaging was not adequate for the job, it was extremely lightly packaged. However, surely in this day and age you would think they could sort this problem out, but no, after endless e-mails backwards and forwards, and phone calls about part numbers that had no connection with the flag pole we purchased, they suddenly went cold on us, refusing to answer our questions. Complete con, please beware of this company.
2

1 year ago

review by Anthony S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Seen a glossy picture with a tool box and drill, had a web chat, assured me what I was getting, spoke to agent, they said the same, So I paid, Instead of parcel being over 30 cm They sent around 10cm, Called them and they said the item I purchased was a wrong picture, Was upset but they would get it picked up, sent item back, now they saying item sent ain't item received, what came is what was sent, Now they playing god and judge with my money, while either there staff and stealing or running a dodgy business, Did speak to Larry Harry and Emma and Seemed to be concerned but I think it's all A trick so they can keep customers money
1

1 year ago

review by Rahim R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Claire was incredibly helpful and even when the link online was broken was happy to help and contacted the business my sale had been passed to, which I believe was out of her remit, but she was happy to do. It's good to have staff that still offer good customer service within a business. Unfortunately the item I ordered had gone out of stock and only on chasing 3 weeks down the line they realised no one had ordered replacement stock, so I have subsequently had to cancel my order.
1

1 year ago

review by Gemma B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 10 authority websites mentions and 0 mentions in other websites

Manomano.co.uk Review

ManoMano all your DIY home improvement and gardening products at the best prices

Manomano.co.uk Customer Service Contacts

No contact details for this company.

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