Looking for Cheap Yet Professional Carpet Cleaning in Sydney

I made an appointment a week ago for a carpet steam clean with Mark from Metro Carpet Cleaning, but he called me 3 hours before the appointment saying that his equipment broke. Sure half mine and my flatmates' day were screwed up because of it, but these things happen, so we made another appointment for 12pm today.

Today I got a call (9:45am) that he will be at my place at 11am. I was stunned to hear it since everyone in my apartment made their plans for him to arrive at 12pm. I politely declined and tried to make a compromise for 11:30am. But he got angry! He screamed at me and made up a story about me asking him for an earlier time. Before I could even comprehend what is going on and why he's so angry, he just straight up and told me to call someone else, and then began lecturing me about how inconvenienced he was. Apparently his time is worth much more than his customers'.

So not only could this guy not keep the 2 appointments he made for himself, he has the tenacity to get angry at his customers for not being able to be flexible around his timetable. With this kind of attitude, I'd hate to see how he actually deals with customers on the job.

Zero customer service

I have recently had Metro Carpet Cleaning over to clean our carpets and sofa and can say that the service and attention to detail was absolutely fantastic. The finished product exceeded my expectations from past dealings with other carpet cleaners and I will definitely be calling [name removed] again in 12 months time. They were punctual and polite.Many thanks again.
Excellent Service.

We searched online and found that this business has an active Facebook page with 229 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.