mobilephonesdirect.co.uk

3.6 / 5

mobilephonesdirect.co.uk

3.6 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.6 / 5

Trust Score

1.9

Reviews

4

Social

5

Featured

5

Technical

Is mobilephonesdirect.co.uk legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

26

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

Based on 71034 reviews

Smart.Reviews

3.6

26 reviews

Trustpilot

4.5

71008 reviews

Mobilephonesdirect.co.uk Review

No description for this company.

Mobilephonesdirect.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 1:36 AM

Write a review

Point: Average

Review mobilephonesdirect.co.uk

Photos of you review

*Supported files .jpg, .gif, .png, .webp

Mobilephonesdirect.co.uk Reviews & Complaints (26)

Filter reviews by tags

delivery 3 /5

price 1 /5

quality 3 /5

refund 1 /5

customer service 2.6 /5

If i could give zero stars i would. I ordered the Huawei P40 on their website on pre order. There was a deal supposed to come with the pre order and did i get it, nope. Then to be called a liar by 3 different people on the phone before finally being told oh no you were right but still not going to get the deal i payed for. Will never use this company again and my father is suggesting i take them to small claims court over this
1

1 year ago

review by Teigan Hannah Carroll

Terrible experience regarding cashback. Took phone out in November - I was initially shocked and disappointed as the amount I thought I was going to pay , turned out was double, and the amount you pay is after cashback which you have to claim. The first cashback claim is 6 months after purchase (so I was expecting to get 6 months worth of money (50% of what I had paid). I had another shock the amount was to be divided into 5 equal installments and btw didn't equate at all to 50%. So felt completely ripped off already. Let it go because I thought maybe I had mistaken it all. I claimed cashback 26th April and received an email saying congratulations cashback will be received within 14 working days. I emailed about 12 days in and was assured there were not delays and money would be paid on time. We are now 20 working days later still waiting for it, had numerous emails advising please don't worry there was a delay but it is being processed keep a look out for it, but cannot give a timeframe. "It is easy just refund my card" "it should take less than a minute" . Apparently delays are due to the covid situation (despite their website proudly displaying a banner announcing that despite the covid issues they are working as normal) bunch of liars and totally regret getting this phone now. Sick of getting the runaround.
1

1 year ago

review by JANE M WESTERMAN

#refund(1/5)

Anything not to pay cash back. Even though after repeated efforts to place an online claim which would not be processed, even after calling the help line and waiting hours, even after sending a message to the email helpline (given over the phone) proving claim is due, they let it go past the date and now say 1. Claim not made in time, we WONT pay, 2. We didn't get your email then said email sent to incorrect address although that was what was given over the phone. They then sorted it and paid it. Now it's the next claim and they say they have already paid it!!! DO NOT TRUST THIS COMPANY. DO NOT TAKE ANY FORM OF CASH BACK AGREEMENT.
1

1 year ago

review by Sandy

ITEM IN BAD CONDITION - trying to get a replacement seems unlikely. New phone and packaging arrived in awful condition. Trying to get a replacement handset sent out has proven to be impossible so far. On hold, no straight answers, no apology and after 4+ hours on the phone with them trying to resolve the issue the only answer I have is and investigation needs to begin internally and with DPD their choice of courier and only once it is concluded will I be able to get a replacement handset if they decide it is warranted. This is genuinely the worst response I've had from a company on receipt of a faulty/damage item.
1

1 year ago

review by Stefan

Pevious reviews about this fiasco were on Trust Pilot however Mobile Phones Direct have objected and despite removing the element they criticised am unable to post anymore. The continuing saga. DAY 8 Eight days after ordering and cancelling a phone shortly after, from Mobile Phones Direct, I am still awaiting the refund of the cost price £469.99 and the reconnection of my ported phone number. The phone was never delivered and remained in the hands of the supplier and their delivery partners at all times. Despite hours waiting on the telephone and a number of negative reviews, which incidentally were the only things which resulted in any response, note, a response and not action. I am now informed that the phone was returned to Mobile Phones Direct by their subcontractor on the 13th July yet they still have failed to refund the above mentioned £469.99. Their latest communion was that it can take between 3 to 7 days for issue of a PAC code such that I can once again access my original mobile telephone number and be released from a contract with O2 which I have never used , however "THEY WILL SEE" if they can improve on this. They may well be suffering cash flow problems as a result of the Coved virus but I see no reason why a 71 year old pensioner should be forced to subsidise them and lose his means of communication.
1

1 year ago

review by Wes Dickinson

#delivery(1/5) #price(1/5) #refund(1/5)

Very pleased with my phone and the deal I got with it. I was kept updated with the delivery time throughout as well. Also very easy to switch my number. Very impressed. My first cashback claim was accepted today as I made sure that the info I supplied was totally correct, thus giving them no excuse not to accept my application. If they don't pay my cashback I'll simply start an online money claim via the .gov website and get my money back that way. They won't have a leg to stand on and I'll do this for each successive claim if necessary. Fingers crossed that they don't mess me about though...
5

1 year ago

review by Ray Crawley..

#delivery(5/5)

They are big scammers they took all my deatas bank details also took £1 from my account and placed the order. But the next day they cancelled my order without saying a reason. I dont know how many 1 pounds are collected and i scare iif my bank details are stored for misusing the same
1

1 year ago

review by Kris

DO NOT BUY DO NOT BUY Do not buy from them ever because of worst service. once you have a problem as a third party company they will play with you as tennis ball. Network company will you send mobile phone direct and mobile phone direct will tell you to speak with network. If you have a problem with the hand set then you have to wait at least 10 days to get it back, if you are Lucky enough, otherwise they will cancel the contract without notify you.
1

1 year ago

review by R. O.

1star Review because -10 isn’t an option What went right is more appropriate still have not resolved my issue Worst company I have ever dealt with customer care is nil no one can seem to help just pass the book advisors/managers don’t call you back when they say they will Not all advisors are capable of noting the account and no 2 advisors give you the same answer don’t no why they bother answering the phone to be fair waste of breath Strongly advise to avoid this company at all cost !!
1

1 year ago

review by Amanda Leedam

What a joke. They removed my daughters account when we tried to claim the money back on your contract. Give them a bad review on trustpilot due to this. They apologise ask questions. Give them the answers and still ignore.
1

1 year ago

review by Z. X.

Never take a contract from here!!! It’s a rip off. They say u can claim cash back, but they charge soo much every month. And you don’t recieve full cash back!!! I’m in a 24 month contract!!! Don’t know what I’m going to do!!!!
1

1 year ago

review by P. C.

A danger to life and credit rating! I write as a rural shopkeeper, butcher and food producer prioritising isolated local customers including isolated doctors, nurses, paramedics and nhs support workers which requires a working phone with what3words navigation. At the height or first Covid-19 lockdown at the beginning of April my iPhone logic board burnt out whilst delivering when Apple (excellent service btw), like o2 and others, had their shops closed. I contacted MobilePhonesDirect (aka AO Retail) recommended by moneysavingexpert as they had iPhone 8 Plus’s - the last model with a home button which is easier wearing a mask and visor. I was told by the MobilePhonesDirect (aka AO Retail) agent to tick the Three network box then contact o2 to get a "PAC code" to port my number to the Three chip to use on o2 (since there is little or no Three coverage in my local delivery area in the triangle of 3 major hospitals and at home). Within a week of delivery and trying to contact both o2 and MobilePhonesDirect customer service, o2 called me and said I needed an "contract o2 chip" so I cancelled the contract with MobilePhonesDirect by email unless they send me a replacement "contract o2 chip”. Since then MobilePhonesDirect refused to supply me an o2 chip or cancel the ‘contract’ with Three unless I took out another contract with them for another phone on o2 (not an 8 Plus) and pay up the ‘contract’ with Three (which raises the question of churning). Having complained to MobilePhonesDirect, having returned the unused Three chip to Three Glasgow and the unmarked and reset iPhone 8 Plus to MobilePhonesDirect in it's original box with accessories unused, I found I could not take out a contract with o2 because Three had blacked my credit rating (so I had to by an iPhone 11 direct from Apple). After more than 3 months and countless emails and letters I have had no reply from Three whilst MobilePhonesDirect say they are a "third party” (e.g. nothing to do with them) and have not cancelled the contract with Three as they said they would. I now informed by MobilePhonesDirect "All customers who buy from any of our websites, including mobilephonesdirect.co.uk, are now customers of AO Retail Limited. This means that, going forward, AO Retail is the controller of your data.” Apart from their failure to protect my data and credit rating the obvious question is how can MobilePhonesDirect offer credit agreements and discounts on contracts with major phone networks and not have any responsibility for the personal/banking data supplied or by omission? Similarly, does this change in company name and/or financial circumstances mean that existing customers will not receive cash backs promised on MobilePhonesDirect (see other negative posts in this forum) website? I note also Three were fined £250,000 for failing to comply with Ofcom's rules on handling customer complaints.
1

1 year ago

review by Alex Chambers

#delivery(1/5) #customer service(1/5)

Do your research! So far I've received the phone, sold the phone, pay £20 a month and awaiting my first cashback. They make money from people too inept to apply for cashback and it does say after cashback on the website. Simply submit a form and your bill to claim your cashback online. Go to mobilephonesdirect.co.uk/cashback I will update this once I've received my cashback - obviously it could still go wrong...AW
4

1 year ago

review by AW

phone don't even come this website is a scam don't use this website people
1

2 years ago

review by Deleted User

This cashback scheme is the biggest scam scheme I've seen in my life, imagine still being in a contract with them and they won't honour the cashback because it was more than 60 days after the 6/9 month Why can't you just do 12 months and 24th? Legit a scam don't not take out contact with them. I just don't understand why you should have to claim back the money yourself. Looks as though you want customers to forget to claim. Why not just pay out the money! I forgot to claim back on time 3 times, claimed 4th and they are refusing last one ignoring my emails. Avoid this scammers
2

2 years ago

review by Taoufik P.

Do not order a phone from here FLASE ADVERTISEMENT phone was advertised at 30g per month when phone arrived it only come with 15g had to send the phone back as they would not change it.
2

2 years ago

review by Deleted User

Phone was set up on the wrong tariff, they string you along, promising to fix it, for 14 days until the cooling off period expires and then completely ignore you so now I’m trapped in a contract I don’t want.
2

2 years ago

review by Dan P.

I ordered 2 phones with Mobilephonesdirect one of them i didn't have any issues but unfortunately S20 5G device came with a scratch on the rear camera i reported it straight away with an email also attached the photos and clarified that I needed to exchange this phone and need to keep it until they send me a new one as my wife doesnt have any back up phone and working from home actively. Customer service stated that they would need the phone back before sending another phone, so we asked the lady if they could send us a phone replacement until I got the new phone one so I could send it back. The lady said she was unable to provide me a courtesy phone, which then we asked instead of sending it back and leaving my wife without a phone would they be able to compensate the damage, the lady said she would have to get back to us, but unfortunately after 15 days of waiting sending emails and ringing about this we finally got in touch with a gentleman today which said they wasn't in a position to offer compensation for the damage, and that it possibly happened during transport and it wasn't their problem. I stated that this scratch isn't able to be damaged within a box that it came in, so it must of happened at the manufacturing place. So my wife is left with a damage phone that no one is willing to help.
2

2 years ago

review by Serhat Aydogan

#customer service(3/5)

I ordered a new s10 as they had a deal and I received no email confirmation whatsoever, chased the order to be told 3 had an issue with their credit checks, several days pass and still no update I call and I’m told that it’s over to three and they requested a callback from me?? I call 3 to be told it’s been declined. I have no idea what information has been fed to them as I have maximum credit score, this company is a scam avoid at all costs
2

2 years ago

review by Mo Q.

Was with them for nearly 6 years and when it came to order my phone,I gelot rejected by them, their excuse was security issue which was a ly,I will never use them again.
1

2 years ago

review by Deleted User

Mobilephonesdirect.co.uk Review

No description for this company.

Mobilephonesdirect.co.uk Customer Service Contacts

No contact details for this company.

Sign in to write your review

You’re moments away from writing your review.

Sign in

or sign in with