motorcycledirect.co.uk

3.9 / 5

motorcycledirect.co.uk

3.9 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.9 / 5

Trust Score

3.6

Reviews

3

Social

5

Featured

4.5

Technical

Is motorcycledirect.co.uk legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

29

reviews

vs

0

AI declined reviews

0%

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Based on 145 reviews

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Motorcycledirect.co.uk Review

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Motorcycledirect.co.uk Customer Service Contacts

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Last update: Tue, Oct 5, 2021 1:02 AM

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Motorcycledirect.co.uk Reviews & Complaints (29)

Took my policy out in December last year. Unfortunately I was involved in a serious motorcycle accident in march and MD and their partner with LV ripped my off. Had to pay £200 excess for just making the claim which I wasn't told. Took 4 months to get all excess eventhough I wasn't at fault which they new from day 1. Plus they said I could get refund but didn't because I used most of my policy. I only had policy for 3 months and they just cancelled it 3 months after accident. Exactly 6 months to the day when they canceled my policy. Made a complaint but handler was useless and try say I haven't got the case. MD are bunch of thieves. Had to fight even get my prove of no claims from them.
3

1 year ago

review by Deleted User

Highly efficient service - price agreed and bike was collected within 2 working days and funds transferred there and then . It was an effortless and risk free transaction . Would recommend if you don’t want to go through the usual hassle of selling privately and are willing to be realistic on price .
5

1 year ago

review by Andys P.

Brilliant qwick SERVCE brilliant price over the moon even moved my third bike polices within days , class —*****servce
5

1 year ago

review by Richard Colquhoun

Extremely poor service, I completed a quote and paid my insurance documents were returned compulsory excess increased from £250 to £550, I questioned this and was given a number of excusses. They refused to honour my original quote so I cancelled it, I was charged £25 for this. I have now made a complaint to the financial obmudsman. Do not use this company thats all they are interested in is taking your money and not giving you a service.
3

1 year ago

review by Anthony F.

Early days yet, been with Nash for years but this year premium was too high and XS's doubled. Better cover offered by MDD for lower premium so signed up accordingly...…………….time (and claims experience!) will tell, hopefully none of the latter! Initial hiccup identifying correct model (same engine in 3 different models-all different) but all sorted and in fact a lower premium charged from the initial quote given-well done and thank you Jasmine
4

1 year ago

review by Donboyvra V.

I have been with MD for years, but when they tried to charge me £120 to change my bike on the policy I went with Bennetts. Then to add insult, they are charging me £130 to cancel the policy! They say it was pointed out on the T&Cs, but seriously, Motorcycle Direct - you are everything that is wrong with this country! Disgusting!
3

1 year ago

review by Tony J.

Found good deal on comparison site but when I phoned direct was told it was a different price by 10pounds so after approx 30 minutes on the phone operator cut me off before payment so phoned back and got the same situation again but finally got it all sorted out after another long phone call but did not like the way the operator tried to charge me more money when quoting the code given to me by e mail from the site
3

1 year ago

review by Deleted User

After 1 week we changed address. I don't understand why it was going to cost nearly£200 extra ! So why would you offer £25 for me to return to your company!! Regards from a very unhappy old customer
3

1 year ago

review by Deleted User

Trust me don't go near these bunch of modern day dick Turpin's.i got caught by them.wont be getting my custom again next year be warned.
3

1 year ago

review by Larry Carter

he was when he take to me like slipping
3

1 year ago

review by Sam Jany

Terrible after having insurance for 3 weeks canx insurance and was told I would get no refund after paying for 1 years worth upfront. Any extras are non refundable at all.
3

1 year ago

review by Deleted User

I was charged over £18 on the call to get the insurance. I also wasnt sent my insurance documents via email until i called again (another lot of call charges). Also the first time i called i was quoted a different (higher) price.
3

1 year ago

review by Deleted User

Awful insurer, refused to reply to any e-mails, refused to give me a refund even though I had 4 months left on my insurance when I sold my motorbike, they also refused to transfer the insurance to my new bike, they completely refused to insure my new bike as it was a brand new bike, 0 miles, yes that's correct, they are useless. They even had the nerve to tell me over the phone to buy a different bike so that they could insure me... wtf. Yes I'll buy another bike after i have just spent over 10k on one because you cant do your job which is to insure bikes! my god, SERIOUSLY PEOPLE DO NOT TOUCH THESE JOKERS WITH A BARGEPOLE!.
3

1 year ago

review by Deleted User

10 Minutes going through pointless automated rigmarole, waiting for an adviser, this must be shortened. Then 20 minutes going through policy details where nothing needed to be changed from previous year! I lost the will to live. My opinion very poor!
3

1 year ago

review by J. M.

just had a £16 phone bill for the 2 calls I made to my bike insurance (M D) only contact number on web site !!
3

1 year ago

review by Vince Bedford

Motorcycle Direct is in my view based on the 10 years I have been with them , always found the most competitive price , and a friendly service , thank you !
5

1 year ago

review by Deleted User

Tom who dealt with me was very patient and very helpful...10/10...
5

1 year ago

review by Melvyn Farmer

Having been a previous customer it still took nearly 20 mins to arrange it all, but overall a good experience & competitive price ????
4

1 year ago

review by Deleted User

Lovely customer service polite received documents through the door within 2 working day
5

1 year ago

review by Deleted User

Picked MD from a list via a search engine, wasn’t the cheapest policy I could’ve had, but had by far best value for money with the extras included in the policy and easy to set up, had someone call regarding an extra I didn’t want and thought he was a bit pushy but apart from that highly recommended ????????
4

1 year ago

review by Deleted User

Motorcycledirect.co.uk Review

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Motorcycledirect.co.uk Customer Service Contacts

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