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I wish I had read Rosalie's review below before I used this service as we had a very similar experience. I wanted a thorough clean as I am pregnant and didn't want to be using cleaning chemicals myself. When I rang the office to book the appointment I spoke to Natalie who seemed to be professional, she told me the minimum time would be 3 hours at a cost of $120 and I would tell the cleaner what I wanted them to focus on during that time when they arrived. Natalie also told me the cleaner would call me when the 3 hours was up to advise if she needed more time. I thought 3 hours would be more than enough time for a thorough clean of a 1 bedroom unit. Our cleaner was called Paris, when she arrived I took her through what I wanted her to focus on which was removing all mould and mildew from the bathroom and the windows thoroughly cleaned inside and then the remaining time to clean the rest of the unit. We left her and her helper to it and left to go to work. When we arrived home, it looked like they had barely been there 1 hour. It was purely a surface clean, the windows were covered in smear marks, the kitchen window just had muck spread over it and the bathroom still had mould and mildew in the grouting that looked like it hadn't been touched. I rang Natalie at the office the next day and she said she would ask Paris to call me to arrange a time to finish the job. Paris did not call me and the office took out the full $120 the next week. I emailed the office to say how disgusted I was and Natalie emailed me back to say she thought Paris had fixed it up and she would get her to contact me again. I have heard nothing from either Paris or Natalie at the office. This is the worst service I have experienced from any company - Don't use this cleaning company, its a rip off!!

I had my first clean today. I was extremely happy with the cleaners and the standard of their work. They were very polite and accommodating and listened to what I wanted. I plan to use them on a regular basis.

Has used this service for a few months and have just terminated the contract, pay for 6 hours get three hours work, and I know as I have video surveillance of the entry and exit of my house, they don't move anything, corners are never swept and unless I move something like a bin the dirt is there after a clean! Furniture and walls damaged, house not locked up where do I start!

After previously working as a cleaner myself, I know bare basic expectations which should be covered- Mr Meticulous did not even cover these. We paid for a two hour spring clean- which was a total waste of money and a basic brush over job worse than we would do ourselves- let alone pay for it! Cobwebs, dust and marks on walls were not even touched, behind doors were not even vacuumed, dirty marks left on kitchen cupboards/walls, bucket filled with dirty soiled rags left behind on kitchen bench. There was a mix up with our booking, several phone calls with non english speaking cleaners trying to coordinate the cleaning time, no after service follow up asking why we were not satisfied (as we had also organised ongoing weekly cleans) and yet we were still billed the full amount. atrocious service-we would not recommend & found this service to be a total waste of time & money. Very disappointed, feel ripped offf and had to pay again to have another cleaner do the job properly- so it ended up costing us double The website claims 20 years experience... this certainly was not evident.

Lazy, inexperienced cleaners who did less than basic minimum

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