Sale on Star Key Pedestal Enclosure MDU MSO NBN Slam LS Lock 5 Point Cable Tool

I have been ordering products for almost 8 yrs now & its no secret that they may have had a rough patch during their first few years in business. There is one main point that I would like to bring up right away to anyone who decides to read this whole thing. Ive noticed that when ppl are happy satisfied with how things are going, & making money, theyre certainly not going to take their precious time to go out & write a company review about this company. Now if we look on the flip side of this, someone who is frustrated upset or even angry, maybe their package arrived late or they ordered something & broke it & their expecting a company to just take the item back & replace it for nothing or whatever by all means theyre going to go out of their way to get revenge if they can in some way. How would one person do that? Simple they attempt to put a dent in that companys business by writing bad reviews about the company name. Sounds fair enough anyways right?
I pretty much had my first order 8 yrs ago as I said. The only reason I even considered making that order is because they were the only handful of companies offering open market cable/satellite tools, Diversified Control cross reference cable tools & Channell StarLock SlamLock below $500 per tool. Back then there were no really bad reviews. Despite all the bad reviews & horror stories I read I still kept purchasing to keep my business going. Thinking I might be one of the lucky ones.
Like any customer, every purchase wasnt always roses & I could slowly see issues happening with them through their reviews that I read before making a new buy; & each time there was a subtle amount of doubt that I might be next. A few times the delivery company lost my package when I ordered with USPS. UPS has always been a bit more reliable around here. During those times, I certainly had my doubts. About 4 times I got into it with customer service about this & that & tempers flared. Some things couldnt just be ignored. They always spoke to me professionally & not in a demeaning manner, sometimes while we were going at it I didnt feel that way, but looking back I did say some pretty nasty things & they would always come back with some mind blowing fact that. Just made you think & then things would go on smoothly like any relationship.
While most would be mad at this kind of thing, I was actually surprised that I hadnt seen anything like this way earlier in my first 2 years with them. In the beginning I would contact them a great deal more than I would today & all of my questions are always answered in about 10 minutes to 6 hours. It doesnt take them 72 hours like they claim. I swear on my life, Im not lying about this. I always considered this always happened like it did because my approach is simple & straight forward I like to talk to ppl like humans not like they are my lapping dog.
When I contacted them about my first missing package to find out what the F! the deal was & why it was taking so long. I received what may have appeared like an auto reply or a cut & paste robotic reply but I never got the same cut/paste twice. I received a response in about 1 hour. Some of the replies may have sounded like machines or somebody out of the country; but I was assured my package would be at my door steps. And in a few days it was. They always showed me what they talked about if they needed to contact the delivery company & I could call the delivery company & see if they were lying. There was one time where I thought I got them because they placed a package in the system a day late but it turns out that happened because of daylight savings time. I thought to myself that this might really be one of the good guys. At least one of the best ones Ive dealt with.
I consider this to be a decent company or damn close to being more than fair in my book. There are mountains of proof that reflect this all over & I think there should be more ppl standing up for them & they deserve a better reputation. In my opinion this is a company that the others should fear. I believe that once more ppl catch on & realize what they have to offer others will follow. PPL are tired of fake guarantees because what good is a cheap product if you have to buy it again & again?
I am sorry to take up so much of your time if you have actually read this far. This company has well-earned this review from me 1 million Xs over & I hope ppl can see past all these bad reviews that I see online that are somewhat biased. A little dry humor as if mine might not read that way. I believe it will truly help someone who does want to know more about these ppl & how they perform business in this day & age from one of their real buyers. If an Administrator has to remove it no hard feelings.
Thank you for allowing me to post in this & if you read everything that I wrote above Im sure you can understand why this company deserves this review with all the hard hits they have taken on in the past. Thank you for reading!

I was looking for some specialty driver bits and happened to come across their website. I noticed the 103 piece tamper proof bit sets. The first picture has the closed bit set with driver symbols all around it. Upon reading the description, half of the drivers there were symbols for were not in the set. So I decided to contact them and report an error that the picture does not represent the contents of the set. I got a response next day that it would be forwarded to the appropriate person to have action taken. 5 months later I got another response that my contact was closed since I had not responded. I go check and the same picture is still there. I contacted them again and go back and forth with the Sales and Billing rep, I just can't get him to understand that the picture is a bait and switch. That picture does not represent what is in the set. He did not seem to care and was going to do nothing to correct the issue. The picture shows symbols for One Way, Supadriv, Pentagon, Double Hex, Frearson, Tri Groove, Xeno, Quadrex, and Britol bits. Why would you have those symbols for drivers if they are not in that set. You are relying on people to see that picture, order the set without reading the list of included pieces. If you want this set order the exact same set minus the 2 Line (gamebit) drivers and the wobble adapter at Harbor Freight for $8 100 piece security bit set.

This company takes a very long time to deliver their products... I ordered two items on the 25 of July... I received an email saying that my order was being processed that day. Five days later my received another email say that my order was 'in packing'... two days after that I finally got a tracking number... and even though I paid for first class USPS... it still took five more days before my order came to my house. Everything was correct but just took way to long.

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