nextworth.com

Sent in 2 iphones, thought they were model 5S, but they are model 5. Nextworth appraised them as 5's. Offer on one phone was as their website states for the value of an iphone 5. The other phone they stated has LCD discoloration, which it did not have when it was in use, and they offered $66.

I sent in my iPhone 7, filled out the form, and was quoted $250 for the phone. Upon inspection, they reduced the quote to $200, because of "screen scratches." I requested photos of the scratches they were referring to, and they sent me pictures of scratches on the back of the phone. When you fill out the form that goes along with your submission, there is no field related to scratches on the back of the phone. They are clearly leaving this field out in order to get customers hyped by the good price, and then once the phone is in their hands, they reduce the quote due to issues or categories they did not actually include in their initial assessment.

I went back and forth with the customer rep for 5 emails, and they refused to acknowledge the issue or give me the quoted price. Would never ever use them again.

I sent a first generation iPod in after a quote of $13.91, not much, but at least it was a little spending money. The device powered on and worked fine except it was having trouble holding a charge. I received an e-mail from them after they received it valuing it at $0.41 because they claimed it wouldn't turn on. I called bulls**t on them but they fed me their stock response about two independent inspectors classifying the item and claimed that it was attached to a power source when tested. After further investigation, it seems as if this sort of bait and switch is a common practice with this company. They cannot be trusted.

Not much of a gadget person and I sold the only one I had (An iPad 3 16GB) during the first week of November 2013. The quote offered by stores for cash in hand was $165 at its maximum in Gamestop. Nextworth was offering me $187 + 5% if I opted for a discover prepaid card payment + 10% bonus coupon that I found online equaling at $216. This was way more than any other store. Keep in mind this is cash. I am not obliged to shop at a specific store because of a voucher. The inspection was done in 3 days (over the weekend). It took 10 days for the prepaid card to arrive via post but I tell you its worth the wait. This is money guys. And in gadget industry, not everything holds value for long. Every $ counts. Nextworth is awesome. Quick customer service also.

I sent my iPhone for a trade in, and due to my own mistake (I thought I had a 3gs but it was a 3g) the price they offered was lower than originally quoted. That's fine, my fault, they are not to blame. So I ask for my phone to be returned, and then it took about 2 weeks for them to respond by email, and another week and half for the phone to arrive.

The problem was, and thats my gripe with Nextworth, they sent the phone naked in a tiny bubble envelop, without the original box I shipped it in. So i lost the original iPhone package, including manual and wipe cloth etc. Those may be minor things but I think they should have returned what I sent them.

I sent more emails asking why they threw away my original packaging and manual, no response (its been another 2 weeks). And they have no customer phone number you can call.

I wish I had read the one-star reviews here before sending my iPhone 5 to Nextworth, a company I'll never do business with again.

They gave me a quote of $118, so I sent them the phone, which was in perfect working condition - I had been using it until two weeks before when I decided I wanted the larger iPhone 6 Plus. A few days later, they sent an email telling me the iPhone "has been reduced to $70.80" because it wasn't fully functional.

I replied that I wanted to know exactly what was wrong with the phone because it was fully functional when I sent it to them. Here is their response: “The inspector noted that there is a problem with the touch screen, their note was that it freezes during use. The most that I can offer you is $93.00, if this is acceptable please let me know.”

I think that tells you something right there: why didn't they reduce the price to $93.00 instead of $70.80 in the first place?

At any rate, the offer wasn't acceptable, I didn't believe their assessment, and I asked them to return the iPhone, which they did. I turned on the phone and set it up again and, as I suspected, it's been working perfectly.

So draw your own conclusions, but think twice before trusting your device to Nextworth.

I looked all over the internet for a place to sell my iPhone 5 and iPad air 2 for the best price until I found NextWorth. They are old devices and not worth a whole lot of money and NextWorth offered me much more than any other website I found. It was super easy and fast. Shipping was easy and the tracking for it was excellent. I am more than happy with NextWorth and I will continue to sell my Electronics there.

I recently sent my Old Nexus 7 to recycle as it was damaged and was quoted 40$ on the site. But NextWorth upon receiving my Nexus 7, stated it was worth 0$ and I had promptly asked to return my device to which they said, they will immediately return. However I have not got back my device and do not get any response from them.
NextWorth in short is a Fraudulent company who are prone to Cheating Customers/

Sent in a pristine / excellent condition iPhone 4S Black 64GB ATT, originally quoted at $245. Received email last night that upon inspection they would offer me $160. I immediately tried to call this morning (and several subsequent times) and no one is answering the phone or returning calls. I have sent two emails to customer service with no response. Their offer email from last night indicates I have two business days to reject their offer, or they will proceed with payment. However, they have already sent $160 to my PayPal account in less than 12 hours of sending me their offer. ***Update*** I received a callback later in the day, they apologized for not being able to call back sooner. I explained that I did not want to accept their offer; they stated that the offer was reduced because the quote had expired before they received the iPhone. However, since they acknowledged that the iPhone was in perfect condition, and rather than having to track it down and send it back, they offered to pay the full amount and send the additional funds to my PayPal. I was concerned by the reduced offer and initial lack of response, but I appreciate that they honored the offer after discussing it with me.

I sold my iPhone 5 to NextWorth and quickly received the amount I had been promised.

I packaged up and sent my iphone 5 to Nextworth and shipped it UPS. I have confirmation that it was received on August 4, 2016. When I had heard nothing from the company, I went online to check and put in my email address and tracking number that was in the email sent to me by Nextworth. It says no such order exists. I called Nextworth on the 19th and they could not find my phone either except to tell me it was received. The woman said she would call me back after checking with shipping. I have heard nothing further. I tried to call today on several occasions and all I got was a voice mail. Now I wish I would have paid attention to the negative reviews here and not wasted my time. And so far, I'm also out my iphone!!!!!

On August 18, 2014, I sent two (2) items to Nextworth: an Apple iPad and a Samsung Galaxy S3. Those items were received by Nextworth three (3) days later, on August 21, 2014. On August 26, 2014, I received an email indicating that the iPad had been inspected and that I would receive full value for the item [$34.00]. A follow up email indicated that the Target gift card was shipped; and it was received.

Having never received a similar inspection report for the Galaxy S3, I inquired with Nextworth via email. In their response, the indicated that the item was received and inspected on August 29, 2014; with no further comment or details. Having received an email that a gift card for the iPad was shipped, I expected to receive a similar email that a gift card for the Galaxy S3 was shipped.

Originally, Nextworth indicated that the Galaxy S3 was damaged and had a reduced trade-in value of 29cents. I shared my concern with them; and a customer service manager inquired into my case stating, "Your case was brought to my attention so i contacted my warehouse manager to follow up and review your Samsung phone. After a second inspection a small crack was found in the casing but other factors such as cracked screen and water damage were imputed incorrectly by the inspector. I apologize you received contrary information from one of our representatives but as i am sure you can understand they have to follow what our inspectors tell them about the item. I have arranged for your additional gift card in the amount of $70 to be sent out to you shortly".

I have mixed sentiment on Nextworth. Their handling of the iPad was excellent with timely communication. Their handling of the Galaxy S3 was challenged, but ultimately resulted in an accurate manner.

I sent in my Iphone 7 that I've had for less than 18 months that I've had covered in a decal AND A HEAVY DUTY CASE along with a tempered glass the whole time. I never even dropped the phone! I was extremely careful the entire time. The phone was flawless when I shipped it to them for a quoted price of $250 on Jun 21st. Almost one month later and they are barely inspecting the device to tell me it's scratched and cracked!!! I sent them pictures of the moment right before I shipped the phone in a bubble wrapped box specifically made for cell phones and requested the pictures of the cracks on the phone. Come to find out half of the sim tray is gone and they try to say it was received that way. I told them well that's not how it was shipped and by the looks of the box that looked totally fine, there's no possible way the sim tray could have broken while in transit. So I told them clearly one of the employees clearly broke it because as clearly seen from my pictures the sim tray was completely in tact with no appearances of anyyyyyy damage when I sent it. They said there's nothing we can do because we only go off the evidence and information of what we have from our receiving inspection. So I said it's a sim tray so what, why's it $75. The rep said it costs $75 to repair the sim tray and have to take it off the price of the phone. I called apple themselves and they said any apple store will replace the tray with original apple parts for $10 and they'll even laser etch the imei # !!!!! What a total load of crap! So they refused to pay me the full amount of the quote and they refused to compensate me for damages they created to my phone when returning it!!!

On the Nextworth website, my two iPhone 3G phones were estimated at a sell value of $198 total. To my dismay, after I sent in the phones, I received a check stating that I would only receive $59.30 based on their subjective inspection. The phones were in perfect order. Now I am so angry about this situation that I am going on every review website about this company to spread word on how they robbed me of ~$140. These phones sell on eBay for $150-200 each because they are free of contract. I was willing to forfeit some of the cost to avoid the hassle of setting up the sale.

NextWorth is only worth it if you enjoy psodemy as well.

I attempted to trade-in my iPhone 4 for cash from NextWorth and have had a series of disappointments with them that I believe warrant reporting on. Long story short: At my request they returned an iPhone 4 to me that, unfortunately 1) has minor scratches; and 2) is a lower capacity, cheaper iPhone!

I had requested a return of my iPhone after they renegued on an offer of a quoted cash back of $276, offering me less than 50% ($115). I answered truthfully a series of questions before I got the original $276 quote and they subsequently offered the $115 based on a claim that the iPhone I sent in has a condition of "heavy wear". This was not an option for reporting and I can only infer that they seek to get people to send in their iPhones (after being quoted an attractive price) in order to have customers settle for the drastically reduced cash offer. I would not settle, asked for my original iPhone back, received it 10 days later, and received the wrong phone. I knew it was the wrong phone because all my apps, contact information, photos, etc., wouldn't fit in the iPhone. However, I confirmed with myself that this was not my iPhone because I made the trouble of going to an Apple Store, standing in line and getting a copy of my iPhone receipt (which I have in my possession) which has the serial number on it. Infuriatingly they promised to return my call, never did, and after reaching them and informing them that I have a copy of the receipt to mail them as proof of my purchase they stated there was nothing that could be done and refused to send back my iPhone! (It is now two weeks without my iPhone -- I had to purchase a Skype phone number to stay in contact with friends and family). And, I lost out on an opprtunity to submit my phone with another tarde-in program. I remained intent on getting my iPhone back and they offered to do that only under the condition that I deposit $276 (the amount they renegued on!) into their PayPal account! This they claimed was so that they can ensure receiving the "bad" iPhone back and they can in turn send me my original iPhone!!

DO NOT sell them back to a company called NextWorth (based out of Billerica, MA). I, a recent college graduate, and unemployed individual, decided to sell my iPhone 4S back to Nextworth for a total of $300. I followed their instructions and placed my sealed phone with shipping label into a UPS drop box near my house. The site allows you to track your shipment, but after a week, I saw no update. I e-mailed them inquiring about the status, and they told me not to worry, that it takes a few days for the info to show up (so their real-time tracking isn’t actually real-time either). After 5 more weeks, I decided to inquire yet again, and I was informed that there was no origin scan so they couldn’t do anything about it. I got a manager on the phone, and I was again informed they can’t do anything about this. Yes, I accept blame for not contacting earlier, but I’m sure I would have run into this problem anyway.

I was told that if they handed out checks to people who said they shipped packages out without an origin scan, they would “go out of business”. I then asked how many cases like this have come up, and he said “Once or twice”. He then told me the other customers were shit out of luck as well. It sure sounds to me like they could have made a special case for myself and the other 1 or 2 people who have brought this up. Pretty sure they wouldn’t go out of business from this fine act of customer service that would actually provide them MORE business because of the goodwill. But this company is clearly NOT a forward thinking company that cares about their customers. I have been telling friends to resell their phones through this company because it was a good concept, and I had a successful trade-in with them in the past. If this is how they decide to treat me, I will always continue to speak negatively of NextWorth. I even informed them that I was probably going to do so, and the manager (James) again states that he can’t do anything. He is effectively saying that I don’t matter to them, and neither do the rest of you. I asked if I could speak to someone else, and he wouldn’t send me over to anyone else.

Hell, after the first customer service rep said she can’t do anything more, she ended her e-mail with “Thank you for your patience, we apologize for the inconvenience.” Yes I have been very patient and did not raise my voice at all throughout this, but I will not accept this generic and meaningless apology for an “inconvenience” which is leaving me out of $300 which I need.

So please spread the word, and help me boycott NextWorth and their primitive “customer service.” I’m utilizing the influence of social media and I believe in the power of every individual’s voice to help rectify unfair situations.

I tried out NextWorth for the first time and I am super impressed! We had gotten a quote for $90 and once NextWorth received it, we got an email saying that after evaluating the device, they would give me $170! I was totally shocked. It would have been easy for NextWorth to have just given me $90 and I would have known no better. This one example has made me a customer for life. Thanks NextWorth!

NextWorth reduced their offer from $160 to $128 for my Apple Watch because of non existent "scratches" not visible to the naked eye. I had a jeweler examine the watch before sending in to them. This appears a strategy to increase their profit. To confirm my view of the bogus explanation NextWorth offered to return the watch if I didn't respond in two days (Wed 7:30 pm) . Less than 24 hours later (Thursday 11:32 am) they informed me that they had sent the check in the reduced amount without waiting for my response.

UPDATE: After review NextWorth found no damages and reverted to original offer.

I bought an iPhone 6 back in February/March, and have had it in a protective case ever since, never once has the phone been dropped, it was in PERFECT working condition and looked brand new. I got the new iPhone and decided to sell my 6. NextWorth quoted me 280, which was way below what I could get other places, but I needed the money, not a gift card. I sent my phone in and they sent me back an email stating there was a "scuff, scratch, or dent" which is absolutely inaccurate. The phone had none of these things when I sent it and I know it wasn't damaged in shipping because I put it back in the original iPhone box, wrapped that in plastic bags, and then surrounded it with packing peanuts before taping up the shipping box, FOR THIS VERY REASON.

They offered my 35$ less than what they originally quoted. This site is an absolute scam, I suggest you take the 350$ gift card that a store will give you, or sell it on eBay for a ridiculous amount. DONT use NextWorth, they will make up false statements about your phone to try and short change you.

I sent in my iPad Mini 2 for resale. I had received a quote of $115 from Nextworth. Upon inspection, they came back with a valuation of $80. When I asked them why the lower number they said my iPad was the older Mini model, not a Mini 2. I felt that I was being accused of trying to pass off a Mini as a Mini 2 and had them send the unit back to me. While waiting for my unit to be returned, I did a quick internet search for how to verify if an iPad is a Mini 1 or 2 and found that the easiest way is to note the model number on the back of the unit. On the Apple support page, they have all their products and the corresponding model numbers. I looked up a white 64 Gb iPad Mini 2 wi-fi + cellular and discoved that it carries an A1490 model number etched on the back. When I received my unit back I checked the model number and found that it was A1490, thus proving that it was indeed a Mini 2.

I will never do business with this company again. If you do, you should make a record of the model number, serial number and take some pictures of your unit before sending your unit in to protect youself against fraud by this vendor.