oliveandsage.co.uk

4.4 / 5

oliveandsage.co.uk

4.4 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.4 / 5

Trust Score

3.7

Reviews

5

Social

5

Featured

4.5

Technical

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Reviews Analysis

43

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0

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Based on 2253 reviews

Smart.Reviews

4.4

43 reviews

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Trustpilot

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Oliveandsage.co.uk Review

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Last update: Tue, Sep 7, 2021 2:35 AM

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Oliveandsage.co.uk Reviews & Complaints (43)

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delivery 4.1 /5

price 5 /5

quality 5 /5

refund 2 /5

customer service 2.7 /5

Emails and telephone calls go unanswered. I am just trying to get an update on delivery date for an item that is intended for a birthday gift. I could accommodate a small delay (understandable under the current circumstances) but it would be courtesy For the company to return customer queries. I see another customer had a similar experience to me but other than that, previous reviews are really glowing. I’m so disappointed and with the lack of any information, I don’t know whether to go out and buy another gift.
1

1 year ago

review by Shearer

#delivery(1/5)

I have had quite a few items without a problem. One of my orders went missing with Hermes so I contacted Olive and Sage. The lady apologised and said she would resend it. That was 3 weeks ago. Still nothing. I have been ringing everyday for the past week. It just rings out and then goes to voicemail saying they are very busy. I’ve left my phone number but no one rings back. Tried ringing today and it now goes straight to voicemail. This is no way to run a business. This item is a gift so I’m getting really frustrated.
1

1 year ago

review by O. T.

I ordered an item on 2nd July and was informed it would be here in two weeks. I have since heard nothing. I have sent three emails, tried phoning numerous times but no-one answers and the voicemail is full. I am really concerned about my items and think it's very poor customer service to have no way for your customers to contact you.
1

1 year ago

review by Catherine Cousins

#customer service(1/5)

Have tried phoning every day to chase an outstanding order and have sent 4 e mails. Voice mail is full and no response to emails. Shocking customer service. If you want to ask for a refund you cant get through to do so.
1

1 year ago

review by U. K.

#refund(1/5) #customer service(1/5)

Hi, this is my second order I have placed with this cute online store and it’s not going to be my last! My order was slightly delayed, but hey online retailers are busier than ever so I kind of expected this. My order was a few days late, but this was an issue with Hermes and not Olive & Sage. My first order was delivered by hand as it was a fragile item and delivered perfectly and on time. I’ll be back as I have my eyes on a few other pieces for around my home! Keep wonderful ❤️
5

1 year ago

review by Diddly

Made a order got delivered no paperwork came damaged emailed and telephoned several times no answer or reply.. waste of money and bad customer service.. so got a lantern that’s damaged and can’t do nothing with it.. won’t be ordering again off them!!!
1

1 year ago

review by Kylie

#customer service(1/5)

Paid £59 for a pre order of a large metal dragon approx 2 months ago. The item arrived and when opened one of the claws was completely broken off. Contacted Olive and Sage by email, no reply. Two more emails, and one phone call, no reply. They are great at taking your money but there is no customer service at all of anything goes wrong. Absolute rubbish of a company, buyer BEWARE !
1

1 year ago

review by Christine Sutherland

#customer service(1/5)

Have made 2 orders myself and family have ordered too. Had initial problems contacting company but was then emailed by lovely Lesley who sorted the problem out very quickly (even though it was my fault), and who explained they had a very high demand at the moment And am sure the Corona Virus is not helping with staffing. Will be making lots of further orders I'm sure.
5

1 year ago

review by FRAN COSTIN

Is this company still treading. I’m still waiting for a large mirror which they say was shipped weeks ago. On the carriers web site it says still awaiting. After two mails and two unanswered calls. I am not impressed.
1

1 year ago

review by D. K.

I placed an order on 30th June - a birthday present - with 5-7 days delivery. Have still not received. I have sent 3 enquiry/chasing emails and have not had the courtesy of a reply yet. Very quick to take money but no customer service!!! I continue to wait for a gift which is for a birthday long gone.....
1

1 year ago

review by B Dowling

#delivery(1/5) #customer service(1/5)

Ordered a large dragon in April..its now the end of July..and still no Dragon..it was over 50 quid too!! Why can't they just tell you instead of fobbing me off telling me first it would be June then beginning of July then it would be dispatched by the end of July!!! I cant afford to lose this money...i saved for this dragon and I'm so disapointed as it was in memory of my dad who loved Wales and Welsh rugby!! I still live in hope it will arrive???
1

1 year ago

review by cerys sullivan

The Majestic Emerald peacock came today I am overwhelm it is beautiful, I have been through serious health issues and this has bought a smile to my face . Thank you so much for you attention to detail and excellent service .will recommend you definitely
5

1 year ago

review by Eileen

Ordered an item last April, which I was informed would arrive in the first week of July. Heard nothing in the meantime. Phoned...to no avail, left 2 emails requesting an update and finally received an email saying that there were only two of them trying to cope with over 800 customer emails and calls daily. Assured this item would arrive during first week of July, but it didn't, and again, email and phone call has gone unanswered. Perhaps they should increase their staff numbers to ensure customers receive proper customer service. The money for this item was taken immediately;it's a shame their customer care isn't more efficient, as I feel very frustrated. Will not deal with this company again.
1

1 year ago

review by S. U.

#customer service(1/5)

There was a delay on red Dave the Dragon but when I phoned I was told the reason why so the delivery date was end July. They kept me informed of when they had the delivery, next when it was being sent, then the actual day and time. Unfortunately Hermes cocked it up it was delivered to the wrong town. Why didn’t they use the post code? No way of getting in touch with them to complain which is my complaint. Love the dragon
4

1 year ago

review by Kathy Edwards

#delivery(4/5)

I was really pleased with my order & although I was apprehensive because I'd pre-ordered & it wasn't due to be dispatched until close to Christmas my fears were unfounded.My gorgeous & beautifully made Drogon the Orange Dragon arrived in plenty of time for the big day & I was really pleased with him,as was my husband who I'd gifted him to. Once dispatched my order arrived quickly.
5

1 year ago

review by Carolyn Lown

Received my 2 fairy boots and 1 fairy handbag, I also ordered the yoga frogs which are absolutely amazing they will be fantastic in my garden come the spring
5

1 year ago

review by Lorna Watt

Order placed September, chased for 2 weeks in December using various methods. Finally arrived 22nd Dec, all damaged. Was told they hadn't checked it before it was sent, they needed to collect it before issuing refund but they couldn't do that for 3weeks. When I said that wasnt good enough was spoken to rudely and told it wasn't their problem. Never been treated like this by anyone or company ever.
3

1 year ago

review by Karin F.

#refund(3/5)

Great customer service I had a question about my order sent a message 8:30 last night had a reply within minutes Question was answered in detail thanks Kathryn Be shopping with olive and sage again soon
5

1 year ago

review by Kathleen C.

#customer service(5/5)

I ordered a lovely door mirror from your company on the 1st of May. I must say the mirror is a beautiful addition to my garden. I waited just over 2weeks for the mirror to be delivered which I might add is an achievement in these troubled times we are living in. I would definitely use and recommend Your company again.
5

1 year ago

review by Veronica D.

I placed an order nearly 3 weeks ago now. Despite phoning them and emailing them for an update on the order I have received no response. Disappointed when payment from you is taken immediately!! Customer service poor
3

1 year ago

review by Deleted User

#customer service(3/5)

Oliveandsage.co.uk Review

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