onlinecarpets.co.uk

Excellent all round. I originally went to Carpetright to get a quote and just on the off chance decided to check online on the iPad that night, I had never realised or even though of buying carpets online before that. Anyway fast-forward a few days and Online Carpets had found what Carpetright had quoted me on (Carpetright had re-named it to prevent a price match, cheeky!) and had sent me a sample for me to double check. I then went ahead with the order and placed it on their website at 11am on Monday, selecting the next day for delivery. That afternoon I was emailed a 3 hour time slot for the next day. On the day of delivery I received a text reiterating the timeslot and I also received a call from the driver saying he had just dropped an order off and I was next which I thought was excellent. The driver then delivered the items, there was 2 carpets and 4 bags of underlay so thankfully I and my brother were there to help him with them. All of the goods were extremely well packaged, the carpets themselves were rolled around a central cardboard tube and wrapped thoroughly with tape and plastic to protect it. We then got a local fitter to fit the items, he could not believe it when I told him how much we paid for the carpets, he said that was cheaper than he could get them from his supplier, unreal!! Anyway after not even considering buying online for flooring I'm delighted I found Online Carpets. Same great carpets as the big names but for a fraction of the price, all in all we saved over £200 which includes having to pay for the fitter!!

Unfortunately I didn’t read these reviews before I paid good money for 40sqm of vinyl. All these comments regarding deliveries that go missing in transit are TRUE! I was told that my delivery slot was a 3 hour window on Tuesday. It never arrived. I tried to call the company but they are not accepting calls. I emailed them and sent a message through their chat window. I was contacted back a few hours later by 2 different employees who gave me conflicting information. Neither of them could explain what has happened to my delivery. I think I have been robbed. I will be going straight to trading standards and reclaiming my payment through the bank. DO NOT USE THIS COMPANY!

They offer no warranty on any products ( I have this in writing) my carpet. 2 years old (light use) has worn so bad it needs replacing again! The previous lasted over 8years! And was only changed due to wanting a grey over brown.

I purchased 3 carpets plus underlay, have used them before. I was told that my carpet would be delivered last Wednesday ... It was not, then I was told Thursday -not, Friday -not, Saturday - again not! I emailed them, they told me due to driver illness! Ok but yesterday I was told me delivery will be here today - Tuesday, it has now been delivered....the three carpets are completely flat!!!! Obviously left in a van squashed. So if I lay them they will have obvious lines down them! Useless. I have emailed them again but with no response. No care for your purchase!

My family call my situation Carpet Gate! I’m only awarding one star as they did manage to deliver Both times quite quickly. However the first carpet arrived and it had a massive hole in the middle of it! I could only email the customer services and wait for a response. My carpet fitter left after fitting only underlay whilst I tried to sort out a replacement. Online carpets phoned me and all they cared about was had I cut the carpet. I hadn’t, so they said they’d collect the damaged carpet and send new one. The new carpet arrived. Courier arrives and refuses to take carpet as it’s not wrapped. My fitter arrived and we unwrapped new one together, only to find yet another hole and lines in the pile where it had delaminated in places. So now I have 2 damaged carpets in my house. Fitter leaves again. I email Online carpets, they reply asking same question, have I cut it? And again I explain no I have not. They email me back saying they will send someone to collect both carpets on Monday (it’s Thursday). So it’s today they were supposed to collect both carpets. I email for an ETA, they emailed back telling me a courier will need to collect them and give me the couriers number. I rang courier and they tell me I need to wrap them and they will pick up tomorrow. So I’ll be wrapping them in bin liners as it’s the best I can do. They won’t refund me until I send these back ! Fingers crossed I get one! Also no offers of good will ! I explained I called a fitter out twice and wasted his time plus I’m left with the chaos of furniture scattered all over house, two 4m carpets getting in my way and no carpet !! I’ll not be using this company again. Had they provided better customer care, I would accept that errors can be made but this lot just didn’t give a hoot at the stress they caused and were not helpful at all !

The customer service is terrible..awaited for my delivery..no delivery called customer service to be told they could not find my house....not a call or email from them....when i eventually got through to them they could re schedule but only with a 3 day slot anytime from the monday to wednesday...do not buy from these guys

This company is shocking. The contractor (unsure which contractor as wasn’t given name of it when asked) employed a delivery driver, who turned up half an hour earlier than the allotted time. I do not live at the property, I live ten minutes walk away and was walking there when he turned up. The delivery driver was rude. He said he was dumping the carpets on the kerbside of the block of flats and leaving. When I got there minutes later, there were no carpets whatsoever, not even on the kerbside. The contractor would not respond to me when contacted. I called the customer service line and made a complaint, demanding my money back or for the carpets to be delivered in the time slot still open. The person I spoke to said it wasn’t possible for the delivery to happen because the driver had a route they had to take. The earliest delivery would be a week away. I had arranged child care for today and so I said this was not acceptable and I wanted to speak to a manager. I was told the manger wouldn’t give me a different answer and I might not hear from one for 24hrs. I cannot live In the first floor property (policy) until there is carpets and the repercussions of this have an affect on the life of me and my child. I am appalled at the lack of empathy provided by customer service, the non caring attitude from the contractor service and overall, the quality of this experience. It is not worth the cheap / ‘quick’ prices and service they offer and I would advise anyone to NOT use online carpets.

Absolute shocking company to deal with, wish I had seen these reviews before placing an order,4 delivery dates and still no carpet, excuse after excuse, driver ran out of hours, van broke down, not got a clue how to run a business.AVOID AT ALL COSTS....

Reported to trading standards. Their big pull at the moment is delivery as normal in these uncertain times, which is why a lot of people, including myself are ordering from them. Delivery was meant to be Tuesday. Waited in all day and heard nothing, rang online carpets advisor told me it may come tonight up until 7 but if not it’ll be tomorrow. Wednesday waited in all day again and surprise, nothing turned up. Spoke to online carpets again, it may still come tonight but if not it’ll definitely be tomorrow. Waited in all day again to ring online carpets who now inform me (only after I contact them) it was delivered to the wrong Courier warehouse So it needs rerouting so will be earliest delivery of Monday. 3 days waiting in for nothing with no communication until i contact them. They’re happy to pass the blame on to the courier as if they’ve done their side of the sale and nothing they can do if courier are busy due to covid etc. i understand it’s a busier time for courier with current situation, but why advertise business as normal when it clearly isn’t for a number of other customer as well as myself looking through your reviews. Also booked my carpet fitter for Friday (3 days after original delivery as advised by their original confirmation email) who I will how have to cancel and lose £35 deposit.

The most dishonest company I have used and still regretting it. I placed my online and delivery was planned for 2 days later. My order did not arrive and after 4 days I sent an email asking for a update. A day later they called and I was told my order had been missed when loading and they would make sure it got dispatched the next day and I would receive it in another 2 days. This is now 7 days before I would get my order and I had fitters waiting. No good will offer and didn't seem like they cared. Two days go by so I ring them to check, they now tell me my order is missing in transit and it was dispatched 6 days ago??? I said that can't be right and explained what the last person said. Another two days and they call again to say they do not have anymore in stock and it's discontinued and offered a lesser product. I ask for a refund and they agree, I asked for a email confirmation which they said I would get, still nothing. It still felt like they didn't give a s**t. Stay aware from this company, a company like this doesn't really care about the customer

Two stars because they sent me a sample and we thought this indicated a good service. Sample arrived but was so small that it didn't demonstrate all the colour depth (Beech vinyl - only the deep hues and non of what we had hoped was the yellow hue) so we were non the wiser as to whether this vinyl would be suitable. Telephoned customer service for help to be met with utter indifference and was told to order another sample. I said that I needed to talk to someone to explain and the bored, indifferent Customer Service Assistant just repeated his mantra. There is no way I am going to place an order for £200 - £300 value when I have no faith that any help I may need will not be forthcoming.

Been a dreadful experience so far have failed to deliver twice so far. Spoke to their customer service team and each time they can't arrange a delivery for the next day but put you to the bottom of the pile. No explanation as to why the delivery didn't happen. No callback from management. If they can't be bothered to phone back today I have asked them to cancel. Seeing that someone had to reschedule 3 times and no delivery this might have been sensible just terrible terrible customer service

I ordered my Vynel floor a week and a half ago and it still hasn’t come, despite 3 separate attempts to reschedule. Each time, there has been a break down in communication with the delivery company and although the CS team have always been nice to talk to, there has been no offer yet of refunding the express delivery cost.

Second time using online carpets quality of carpets are amazing delivery time is fantastic 48hr and I had all carpets delivered

Came the next day as stated and within the 3 hour window. Lovely soft carpet at excellent price. Would definitely use them again.

Arrived within a day or two of ordering. Was phoned before they arrived to ensure I was home. Due to the size the delivery man helped push it inside (couldn't come in due the virus) but was very helpful and friendly

Next day delivery - Carpetright was 2 weeks for same thing

First time with your company, and unfortunately we only received part order, the rest should have turned up the day after, but it did not. I had to chase the missing item and was told that because it was not on the delivery firms system that it meant there was nothing to delivery, thankfully the person I spoke to on the phone put another order through for the missing item.

Absolutely delighted with being kept informed about delivery - which came when promised - The carpet itself was first class - at such a brilliant price - I highly recommend onlinecarpets and will have no worry using this company again for all my future flooring needs

Fault in carpet Sent photos,was told to hoover for 4 to 5 weeks and it might sort it out,don't think so.