onlinefires

I ordered a fire 27/02/2011, Money taken from my account next day. 5weeks later still no goods. Had an e-mail from another site i.e. first4fires.co.uk with a delivery tracking number via XPD. XPD told me to contact onlinefires.com but they would not give reason why. Tried to contact both onlinefire & first4fires but no replies. All you get is answer machines from both sites.. Think I've really dropped a big boo boo. LEAVE WELL ALONE. Always check customer reviews.

I ordered a fire from this company on the 14th March 2011 and the company took my money and I am still waiting for the fire. They have given me an order number and they claim the goods were dispatched on the 22nd March with xdp Bradford but when I phoned XPD they said I would need to contact online fires. The phone number on their website is always on answer machine and the company have now stopped answering my emails. Please do not buy from this website.

What an ordeal just to order a fire, telephoned the company on 7th July left a message saying I wanted to place an order for a Dimplex mirrored living art fire priced incidentally at £677.99p. Online fires telephoned me back within 5 minutes order was placed and money taken from my account on 8th July, delivery time according to website 5-7 working days, 7 working days go by and no fire, tried telephoning eventually got through and told fire was out of stock and would be another 2 weeks, I say ok I will wait. Two weeks go by and still no fire so I telephone again and they say they are still out of stock, but they managed to update there website with a new price of £745.00 so they probably had one all along but did not want me to get it for £677.99. So I phoned and left a message on the answering machine for them to ring me, got no reply at all, phoned again and again and eventually got to talk to someone and asked again for a refund on 31st July Saturday Morning, yes no problem was the reply will sort it now and will be back in your account in 2-3 working days, check account daily and nothing appears, telephoned again and could not get through always got the answering machine, so I thought I would telephone using my mobile phone which I had not used to telephone online fires before and yes you have guessed correctly they answered it immediately, so my guess is they know who is calling before they answer, so if you want to get in touch with them I suggest you use a different phone to fool them. Anyway when i got through I told them I had ordered another fire and was actually in possession of the fire when I had telelphoned for a refund on Tuesday 3rd August, so I asked again for a refund which should have been sorted the previous saturday, only this time I recieved an e-mail from online fires actually mentioning the refund and the money appeared back in my account today 5th August almost exactly 1 month from the day I first ordered. If they have millions of pounds of peoples money lying around in their bank account earning them interest for doing absolutely nothing, then they should be jailed.
I eventually purchased my Dimplex Mirrored Living art fire from www.HotPrice.co.uk I phoned them saturday morning they said with it being the weekend they would delay sending the fire until monday as they did not want it sat in a warehouse over the weekend. So I said ok that will be fine, they said it is 24 hour delivery and the fire would be with me on tuesday and it arrived on tuesday as promised, what can I say about perfection and 2 companies as different as chalk and cheese and who managed to sell me the fire for £640 so I managed to save £37.99 on the original price from online fires and a whopping £105 pound on the price they are quoting now.

We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.