Pacific Custom Cable

I asked to have a 39 connector IDC cable manufactured for a studio grade sound board that belonged to a church. PCC shipped the cable in a small box which didn't have any space around the cable and it was subsequently damaged (connectors crushed). I contacted them and explained what happened and they told me they would rework the cable. I sent it back in a larger box. It took a month to get it back and only after calling and asking what the delay was. It was shipped in the same size box and was again damaged. I wrote a letter after contacting them encouraging them to use a larger box and completely starting over since the cable had been damaged twice. I took another month to get the cable back and again after contacting them on the phone and asking why the delay. They sent the final one (repaired). One connector that was damaged was not replaced and it was only repaired. They did, however, pack it in a larger box so that it wouldn't get crushed. At this time I haven't resolved the issue and the church is really needing to get the sound board up and running.

The product they sent me was not the same one I saw online and purchased. Additionally, the shipping was absolutely ridiculous. I paid almost $10 for an item that cost just over $2 shipping and handling which was not announced to me up front. The item weighed maybe a quarter of an ounce. Additionally, I had to drive to the post office to get it, which was a hassle. When I called today to tell they sent me the wrong item, their service was horrible. I had a gruff, hostile man who said it was not their problem, it was my fault, and they were absolutely not going to do anything to help me. I don't think I've ever had such rude and abrasive service from any company in my life. Buyer beware. I would never dream of doing business with Pacific Custom Cable again!

Told order would take two days and two days turned into five. When I asked about my order David is very rude, abrasive and acted worse than a two year old child throwing a temper tantrum. They did not work with my needs. Not necessary to haggle the customer when you are the one who set the expectations. If you could not deliver then say we need five days when your the one who told me you could get it done in two days and then yell at me for it!

We searched online and found that this business has an active Facebook page with 201 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.