park2peak.com

I recently purchased an item from park2peak and chose the free shipping option. I received my item in TWO BUSINESS DAYS !! I also had a specific size question that a sales representative was able to help me with using the LIVECHAT function that is integrated to the website!

I recently purchased a North Face jacket, and it arrived quickly and as-ordered.

I ordered a helmet and paid an additional $12.37 for Fedex Express Saver shipping. This was after the website said ground shipping would take 7 days. Turns out they took it to fedex today and were told ground shipping is actually only 3 days to deliver, the same as Fedex Express 3-day Saver. So what do they do? Charge me for the higher level of shipping and ship it via Fedex ground. If ground shipping would've gotten it here by christmas, I wouldn't have spent the extra money. Was a refund offered considering I paid the additional charge? Of course not. Don't bother with these people. Too many other options online to deal with this crap.

I ordered my son a coat for his birthday. He excitedly wore it around the house and removed the tags in the process. It was a size too small upon closer inspection. We called the number. The owner answered the phone, kind of unprofessional sounding with a short "Park to Peak" greeting. I explained and he said he could not accept a return for an item missing tags, new or not. I have returned a few things in the past with no tags actually attached and never experienced any issues before. He said I was taking advantage of him, he talked over me a lot, ranting about how he was a small business with 3 employees. I asked what he would have done if the zipper in the coat came to me broken. He said he would give me the manufacturers phone number to have it taken care of. I don't feel this return policy and customer care is adequate. I had a Dicks reward and free shipping on a coat nearly identical, I should have just done that, paid virtually the same price and received much better customer service. Small stores are good usually but this owner is a jerk to deal with. Buyer beware.

We searched online and found that this business has an active Facebook page with 444 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.