Pet Stores USA

Pet Stores USA, S-N-R Pet Supplies, Critter Pet Supplies and California Pet Supplies all Drop ship from the same W Crescentville Road address. Who is responsible for shipping errors? One points at the other, and both hope the customer will get discouraged and drop the whole issue.

Placed a simple order with S-N-R.Petsupplies on October 18, 2008. Got quick order verification. No tracking number was ever sent. Site says not to contact seller till 5-7 business days have elapsed. Called on 10/23/2008 and was told via email from [email protected], "Order fell through the cracks, will ship on the 24th." I canceled order and purchased identical items from CALIFORNIAPETSUPPLY.COM. Guess where it shipped from? Yep, S-N-R.Petsupplies. Think they could get it right this time? Nope, order arrived missing one of three items. Phone calls and emails to California Pet Supply go unanswered, but finally spoke with human on October 30th. She said she was trying to get in touch with supplier ( S-N-R.Petsupplies), but having no luck. What a surprise!

I've been purchasing items from Pet Stores USA for over 5 years now and would highly recommend them to anyone. The products are excellent, and their customer service is friendly and professional.

Order my cat tree on December 3rd took my money right away. Sent an email out on the 16 and got an email back telling me they will try to have it to me by Christmas. Called a few numbers from the website some aren’t even associated with pet shop USA. Finally got somewhere I thought was told can’t find order because I only got and order number and not a confirmation number. Sorry can’t help you. So sent out another email asking where my order is in shipping and giving 24 hours on an update on that or my refund. I have a feeling I’m not Going to receive either.

We searched online and found that this business has an active Facebook page with 320 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.