poetryfashion.co.uk

Everything in the catalog is just what I would like. Unfortunately, after waiting a year because I was afraid to order anything due to the previous reviews of others, I did order a sweater. It arrived damaged. I did exchange it. This one was fine. You must allow two weeks to receive anything. The bottom line is the quality is not there for the price. I can give a very good review for the customer service I received from LaShanda in customer service. I hesitate to order anything again even though the styles are just what I like.

After placing an order for a linen dress I enquired about the length of time to it being delivered. It was out of stock so I replied saying I wasn't happy to proceed due to the poor reviews posted. I got a phone call almost straight away from Mariam at Poetry and after a very pleasant discussion I got a very satisfactory result. I was impressed with fact I got a phone call and not just another email in reply. Judging from how the call was handled I would say Poetry is decent company to deal with.

I love a lot of their clothes. Yes, you have to be discerning when reading the descriptions, but if you are the clothes are worth every penny. Some styles are very short and boxy or flimsy but if you look at the photos and read the “finer points” that accompanies each item in the catalog you get a pretty good idea. I own 30 items mostly linen or hemp shirts and thick cotton sweaters and love every piece. They were challenged over the holidays with shipping and they have changed that to FedEx only as the USPS and customs was awful. With FedEx I have not had any problems.

In spite of all the bad reviews, on June 2 I placed my first order with Poetry Fashion which was the hemp/cotton jersey tunic in charcoal and it was delivered on June 9--I consider that fast shipping. I am 5'7" 150 lbs and ordered a size 14 or Large. The fit is perfect. Fits nicely at the shoulders and bust with enough ease for my hips. The cut of the neckline is perfect, too, not too snug, not too loose. And the design details take it out of the just-another-knit shirt category. This is a favorite. My only disappointment with Poetry Fashion is that the website offered me a discount if I keyed in the catalog code. I was denied the discount because the code had expired even though this was the most recent catalog I had received from them.

They are impossible to speak to, on the phone so, I sent 2 emails and all they said was it might take a little longer to reply. 2 months! They still have not responded even though I paid for a taxi to take my returns parcel, paid £8 for next day delivery, totaling £22 to return at item and still they have not even told me if they have received it and I cannot reach them. Rubbish customer service.

Do NOT UNDER ANY CIRCUMSTANCES ORDER FROM THIS COMPANY!!!!!!!! THEY CHEAT YOU OUT OF EVERY DIME YOU SPEND! They wanted to charge me 10% of my total to try and cancel my order...so I went ahead and let them fill it. TWO MONTHS LATER, I received two of 3 items ordered, only to have neither come even close to fitting. When I asked how to return the items for a refund, I was told I had to pay the shipping charges to CHINA and when they received the items, they would refund my money!! THEN, when I checked on what those charges would be, the address they gave me isn’t even recognized by the Post Office and I was told a package with that address couldn’t be accepted. This is a rip off company of the first magnitude! I have been cheated.

The clothes are well made. They’re basic and yet fashion forward. For me the best thing is I put them away for the Winter and when I take them out to wear in the Spring they still look good and I’m happy to wear them. Unlike cotton tee shirts which don’t hold up at all.

I really don't understand all the bad reviews. I have a jillion linen or hemp tees from them and NEVER have ANY problems ordering. I don't get it. As someone else said, though, read all the details carefully so you'll understand exactly what you're getting.

I can not stress this enough. THERE ARE TWO COMPANIES WITH THE SAME NAME!!! There is POETRY aka POETRY FASHION which is affiliated with WRAP LONDON. This company sells elegant understated garments with timeless natural fibers and elegance, mostly in neutral solid color palettes. Here you’ll find the hemp/cotton jersey that some reviewers are referring to. The other Poetry company makes clothing that looks like it’s made for trendy teenagers to be tossed after one season with lots of patterns and synthetic materials. Contact the company (poetryfashion), check out their website, or order a catalogue. Do NOT depend on eBay, Poshmark, or Google to disambiguate the two. It’s so confusing!!!

I do not recognise some of these reviews at all. I love their cashmere. The cashmere long cardigans are luxurious and look great year after year. I have their hemp and organic cotton long skirts. Absolutely beautiful quality, cool and comfortable. I also have some of their linen and viscose shawl collar shirts. All beautiful clothes that I reach for in my wardrobe over and over.

The only reason I even bought a second item from them, is that I LOVE the designs, BUT, I had to nag to get any tracking info!i still haven’t gotten any after a week! I also wrote a review about the silk velvet coat I bought, and they turned both reviews down! The only thing I said was “the velvet nap was going in the wrong direction, but the coat was so beautiful!” Also, they do not specify they are sending stuff from the UK! Why? No response from last two emails!

I have been buying clothing from Poetry for about three years. I have been very happy with everything I bought. I have purchased three linen shirts that I wear a lot and the quality is excellent. I also purchased a light cotton top which I am obsessed with. It’s so comfortable and fits well. I will continue to purchase from them. My only gripe would be that it’s a little pricey and they rarely have Sales.

I had been getting a catalog for a year. I love the look of almost all of their clothes. I hesitated to purchase any as 99 1/2% of their reviews got poor ratings for clothes and customer service. LaShanda, in customer service, in the Margate Florida facility, which I now believe is closed as the phone number is no longer viable, gave me confidence to try one item. I tried the chunky linen sweater. It arrived damaged. I was able to return it and I was not charged for using the label. They sent another sweater and I really liked it. I washed it by hand, as they suggested, even before I wore it. I laid it flat on a towel. It shrunk and was misshapen and the fibers were very stiff. The style is there and the quality is not. It is also quite expensive for what it is. The good news is I called their number in England and spoke with a Mr. Thomas Higgs. He was very reliable. He told me to return the sweater and that I would get a credit. It took a while, but then again it is international, but I did get the credit. So for customer service they get a good rating. If they had a facility in the United States I might try something else but since they seem to have closed the one here I am reluctant to do any more business with them. If it helps anyone they are what J Jill was when it was terrific, used to be.

I loved the catalog items and was ready to place a $750 order - then read the reviews. I have no desire to risk the hassle so many others have discussed. Too bad as I really liked the styles. Linda C

I had good luck with my first order. It was perfect. I placed another order and half arrived. The other half has now taken a month. It has been stuck in New York. I tried emailing Poetry to no avail. I will not be ordering again, which is a shame as I like their clothing.

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