PriceBreak

I ordered a Panasonic DMW-FL360 flash in early December. A few days later I was notified it was out-of-stock. I canceled the order and bought elsewhere, or so I thought. Fast forward to February 24, 2010. I received an email indicating the product had shipped. I immediately notified PriceBreak.com that the order was canceled in December. They could have easily recalled the shipment sent by UPS, but did they? HECK NO! I called their Customer Service and got absolutely no help or support. The CSA, Nathaniel was rude. This forced me to make a return. I asked for reimbursement of return shipping charges. Nathaniel refused. I had little choice but to return it to them. I was shocked when the credit hit my statement! They hit me with a 15% restocking charge and another $7-8 for their shipping costs. WOW! Add that to the cost of return shipping and I'm out over $50! All because they couldn't get an order right. Needless to say, I won't be making any future purchases at PriceBreak.com or their affiliates.

I order a new GPS unit and they send me a broken refurbished one. They would not take it back without restocking fee. The customer service forwards your calls to a voicemail that they never answer. I will never buy from them again.

Ordered item @ PriceBreak.com on friday, received it the following Monday! Price + shipping was 1/2 the cost of the next cheapest alternative. New product, excellent condition. Their customer service even answered quickly on Sunday!

Was informed that merchandise would be sent USPS First Class, allow 7-10 working days for delivery. After 11 working days I called PriceBreak and was informed that the package was probably "lost in the mail". I was asked if I wanted them to resend the shipment, but I said I would prefer a refund. They said that they would have to receive the original package back at the warehouse before issuing a refund. I said, "But didn't you just say that the package was lost in the mail?" After approx. 1 hour on hold I was able to talk to a supervisor, who was very courteous and said that she would issue a refund immediately. Based on the above experience, I would not shop here again.

I ordered a computer from them for Christmas on 12/13/15. Item was shipped and then they requested it be shipped back to them. I never received an email from them. Finally asked Rakuten for help and got money back 1/5/15, still with no explanation. I believe they miss priced the computer and wouldn't admit. I believe any reputable business would have sold me the item at the price I had already paid and admitted their mistake. Be careful. I would not deal with them. I don't believe they are honest. I wish I had read the other reviews first. Kept my grandson from getting a computer for Christmas.

I bought an item that in the description said it was a quantity of 12. I was delivered a quantity of 1. I contacted Newegg who in turn contacted this seller requesting that I be sent the other 11 items. Pricebreak's response was that the 12 quantity meant that 12 files could be stored inside the item, which was a banker's box. So they said the price was for 1 box that could hold 12 files. Their item description is misleading and dishonest and if you look at what is pictured, it clearly shows way more than 12 files in the box. Also $15.95 for one box is just plain ridiculous and anyone who shops for these types of boxes knows they come in some type of multi pack and are not sold individually. When I contacted Newegg customer service again they pretty much took the seller's side of things and now I am forced to request an RMA and spend over $12 to send back one $15 box because this seller refuses to accept that the description is wrong and misleading and will not pay for return shipping for their mistake. I will never do business again with this seller or Newegg ever again. Of course we will see if this even gets published on Newegg's website. Whether it does or not, I will be posting this terrible experience all over the internet on as many websites that I can find to do so.

****UPDATE**** Well I upgraded my review to reflect that Pricebreak saw my review and contacted me. We came to a satisfactory agreement where they refunded me the original purchase price and return shipping costs and then sent me free of charge 7 of the 12 boxes advertised. I in exchange promised to delete my poor review on Newegg's website and then I came here to update this review. I would still probably not do future business with Pricebreak but at least in this circumstance they came through in the end eventually.

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