projectorexpo.com

I purchased a TV from Projector Expo 6 weeks ago (still waiting). I went to the website to see about the status of things, where there was a message saying "please call". The messages before that always said "in progress". By the way, all you get is "in progress" when trying to track your order. So, I called and was told "that department isn't here now, please call on Sunday." Called on Sunday and was told, "I don't know if I can help you, it IS Sunday after all." To which I told him that I was TOLD to call on Sunday after 9am. He said "hold on." After a few minutes he connected me to someone else. "Oh, yeah. Your TV arrived broken. It'll be another 3 weeks." Just like that! No "very sorry to inform you"...no offer to make things right with me, just a flat, intolerable statement. No one should have to wait 9 weeks for a TV to be delivered. Where is the customer service? When the problem arrived, I should have gotten a phone call from the company with an apology and some offer to make things better...hundred bucks off, gift certificate, whatever. But, I had to ring them to find out why there was a delay, never got an apology, and I had to ask them for some type of compensation. What is going on? I'm really disgusted. I cancelled the order, needless to say. Maybe it's the facelessness of the internet that promotes poor customer service? Just a theory...

I received 3 emails asking me to confirm my order by phone, which I did after the first message.
The online tracking system showed no shipping or delivery information for my order, despite the TV being in stock and due to ship in 1-2 days. Numerous phone calls, after waiting 10 days, to customer service, with long wait times and being cut off, resulted in no additional information confirming that my order had even been shipped.
I am VERY dissatisfied with this company and will cancel my order if I get no response today.

I placed my order this morning, and per the email received, called to confirm my order. Was bounced around a TON between rude customer service people, until I was finally connected with someone on my second try calling. He confirmed my address, then said that the ground freight was not recommended to homes because it's not signature required, they do not set up a time, and they'll just leave it at your door (for a $4k tv!!!). THEN he said it's on backorder and won't be in for at least three weeks, but he'll call me to let me know when it arrives. I said no thanks, cancel my order, b/c it did NOT show backordered on the internet. My confirmation number DOES show "cancelled" status, so hopefully I won't get charged for it.

Shady!!

Although they had good reviews that I checked before placing an order, I had a horrible experience, with multiple, blatant misrepresentations from their sales reps. Ordered on 11/3/06 with 10-14 day ground delivery. Sales reps lied to me on multiple occasions about product shipping on 11/7/06 (I say it was a lie because they never actually charged my credit card for that supposed shipment - What company does anyone know that will ship but not charge you). Called multiple times and they said they would track and respond to me within 72 hours each time, but never got any call/email response from them.

After the promised 10-14 day delivery period was long gone, on 12/12/06 I discovered that they finally charged my credit card but that the price charged was $200 more than on my order confirmation. Looked online and discovered that they had modified my order summary to list a different product price and different shipping cost. In repeated calls, they claimed I must have been told that my price was after a $200 manufacturer mail-in rebate [which was, in fact, good only towards installation costs]. Not only was I never told about having to wait for any rebate, but the rebate was not on the web site and MY ORDER WAS NOT EVEN ELIGIBLE FOR THE REBATE because the order was placed before the rebate period had begun. I was also told that my shipping cost was different because they had "upgraded" my shipping from ground to air delivery. But for the privilege of that unasked for "benefit," I was actually charged more than my original shipping costs. Although it was only slightly more than my original shipping charge was supposed to be, I should not have been charged for the all, if any, of the 10-14 day shipping costs let alone more given their complete failure to meet the promised delivery period or anything even remotely close to it.

Sent them email cancelling the order with summary of facts on 12/14. A week later, I received a dummied up invoice showing an order date of 12/12 (within the rebate period) and showing the increased prices.

Had to open a credit card dispute to get a chargeback.

I first placed an order 8 weeks ago and i was asked to call to confirm the order. I was told the item was back ordered and will be sent in a week after waiting for two weeks i cancelled my order becoz they reduced the price and i reordered and i was told it will be shipped in a day or two. After two days i was told the order was shipped and i should get it within 10-14 days. Called after 10 days and after holding for 1/2 hr and being trasferred 4 times i was told the ordered was shipped and it will take another 2 weeks more and that was the time frame. Jimmy (Customer Rep) was so rude that he told me he cant talk to me anymore and hung up. now after waiting for 6 weeks they tell me that the item is back ordered and was never shipped. Calling to cancel the order they keep putting me on hold and never answer. Manager (Tony) has no respect for customers either. Talks to me a min ago and asks the girl to tell me that he is not in. Bunch of Liars. When asked to cancel the order customer rep starts cursing and threatening and order is still not cancelled...."FRAUD COMPANY"..."BEWARE"...Worst company to deal with.

The item order was listed as in stock, but after ordering I was informed that it was not in stock and it would be two weeks before it would be in stock. After a month, I called and was told it was still not in stock and it was not known when it would be in stock.

I ordered Sony TV for $2000+. The instruction was to have shipping address updated with the credit card company, which has been done. When I called to check the status, now they say we will send to billing address instead of shipping address. The sales/customer service was horrible and playing games. The company has no conscience and appears to be a company with no integrity.

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