Proud Appliances

I have used Proud appliances 3 times over the past 2 years - Dryer, washing machine and just today, dishwasher. I have had nothing but good experiences both when phoning and with appointments. They arrive when they say they will and on each occasion they have been helpful and friendly. I remember the first time they had to hassle Bosch to get parts and they came on a Saturday morning as I needed the job done fairly urgently. Prices have always been reasonable and I found the servicemen to be knowledgeable and professional. I would highly recommend.

Brand new $730 rangehood, annoying ringing noise from day one (when you turn the fan on) Warrently investigation

The worker stated that they have been diagnosed with Tinnitus therefore they're unable to hear the ringing sound with my rangehood, stating "this is the normal sound of air sucking up".

After going back and forth stating "Well I can hear the sound mate, i'm not lying". The worker finally conceded and begrudgingly got his ladder to investigate.

Next time, if you're going to send someone to investigate a noise, don't hire someone with a so called hearing disability.

I honestly don't understand why I needed to stand my ground on this, the look on his face told me that he could hear the noise too but either A) couldn't be bothered investigating. B) He wanted to claim that this isn't a warranty problem and to charge me for the call out ($140) instead of billing the rangehood company (maybe there's an incentive to do the latter)

We first utilised the services of proud appliances about 8 weeks ago, when our oven door was just out of warranty & required repair.

The initial process was painless. We booked in a time, a repair man attended and took our door & promised a speedy return. This occurred, within a week, we had our oven door back & all seemed to be swell....

Until...

The day our door was reinstalled, we received a call from their office for payment of the invoice. $130 more than the original quote. We were informed that the manager would ring us back to rectify this issue. I’m still waiting.

Upon the first use of our newly repaired oven, it appeared that the so called repair, had actually caused an entirely new issue all together and instead of our oven door having a minor fault, it now has a fault that actually causes harm... and burns the user every time we use it.

Fast forward a few more weeks, and still no word from management, we receive a final notice for payment of invoice from Proud. I responded to this email stating the issue and outlining the fact we were still waiting to hear back from management and that the invoice was going to remain unpaid until the repairs, had been repaired!

Cue rude, smug and vile receptionist. Apparently, the company has a policy that requires all outstanding invoices to be paid, prior to repairs being made, even if the repairs haven’t actually repaired the problem you were meant to be paying for. Are you for real!!!?

Now hear we are, a week after this pointless conversation with said reception staff & less than 24hrs after receiving another reminder email, with phone calls, emails and texts from a collection company demanding we pay nearly Double what the initially over priced invoice stated. And an oven that still remains dangerous to use! Looks like we’re headed to small claims court & an unnecessary battle ahead of us!

Do yourself a favour and stay well away from this company. They are dishonest, sneaky and their workmanship is worse than second rate!

Excellent service from Proud Appliances, everyone from the office lady to the installer were first rate and very competent. Very happy and would highly recommend this company to anyone wanting good service.

We had to cancel our appointment as we had to take our one year old to the Emergency Department. Due to the emergency we had to cancel at short notice, the reason why was conveyed to the lady who answered the phone however she was extremely rude. The company still requested a cancellation fee which we didn't pay and they've now had debt collectors harassing us.

If i could rate this company a zero I would. They "repaired" our Smeg oven 3 times (each time at a cost to us) and still it didn't work properly. After we complained they came out to the house and tried to charge us a service fee and to replace parts we had already replaced and paid for. We queried this and 2 months later they called us with the excuse they had been busy and were prepared to waive the service fee but not the parts. We gave up on Proud appliances and bought a new oven. Do not waste your time. Poor customer service and poor workmanship.

We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.