Roov

Terrible service. We ordered around 10 Christmas tree baubles on 16th December. They advertised 3-4 day delivery and that's what they showed in checkout page. Out of the 10 baubles I onlg received one and it came in broken (more on that later on). After not receiving 9/10 baubles I paid for, I spent time trying to reach customer support and was only told today that they will ship just before new year! Nice one, heh? Told me just a couple of days before Christmas. They also claim that my email order confirmation had contained shipment date, which it didnt and I sent them a proof of thar! Only says 3-4days delivery. Customer service (Chantel) was not helpful at all, trying to make it sound like we missed it in the item descriptions, but it was not there either - we checked. Terribly dissapointed I niw will most likely not receive the baubles we selected with the family in time.

They also shipped one bauble in a plain envelope with no padding and to no wonder it arrived broken. I reached out about it and they want the broken bauble back, but expect me to package it securely. Offered me a 10% discount as an alternative :D needless to say I said I would rather take the refund and ship it back if they provide the label and collect it. However, they do not offer item collection so now i need to ho to the post office. I would not recomment buying from this shop. Terrible customer service, terrible delays in shipping, nowhere does it say when it will be shipped and there are no protective packaging for items and then they make it your job to send it back to them after they fail to package it properly. We will never buy from them again and if they do not send those baubles before Christmas, I will dispute the transaction with amex.

We searched online and found that this business has an active Facebook page with 448 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.