Rug Emporium

Do not buy from this company! I received the item after I chased it. Purchased 2nd April - received 14th april. It was falling apart and only on the floor for 2 days. Returned back to SYD and in their warehouse on the 28th. Now they are telling my 10-15days or MORE for any refund. I don't think I will see my money again. Now I have no item and no money. They were sent pics as evidence of the fault as well. Save yourself the headache, time and expense and buy elsewhere!!

This company may be a scam. Ordered a rug online and 11 days later, I am still waiting. A person named Ryce responded and said that it should arrive soon. The next day, I used the tracker and saw the status updated to "Delivered". Nope, it wasn't and I am still waiting. Did Ryce update the status on the tracker to stop me from contacting her again? Reading other people's reviews, it looks like there's a 50/50 chance you will receive your order. Buy at your own risk.

I purchased a rug through Rug Emporium back in June, the delivery was fine and arrived within a week or ordering which was great. Unfortunately the rug which we ordered was slightly too small for the area in which we were putting it. So I quickly placed an order for another, so I could have both in the house at the same time and then make a decision on which one we would return. The second rug was ordered on the 5th July and to date it has still not arrived.

I have been in touch with the customer support team (via email only as they cannot offer a phone service, this alone is frustrating enough) only to find out that the rug has been “lost”. And better yet they waited over a week and a half (only after I requested it) to check if they had another rug in stock which they could ship out in its place... only to find that of course they had all but sold out!

3 weeks have passed since I ordered this rug, supposedly a refund has been arranged for me however this was a week ago and my $658 still has not come back into my account. I have sent NUMEROUS emails addressing this issue, even offering them an alternate rug to send out in its place so that they don’t have to refund the money. It’s not surprising that I still have not heard back.

I am all for supporting local Australian business, and would go out of my way to support the little guy first. In this instance it turns out I made the wrong decision.

So much for dealing with an Aussie company, i may as well be ordering from the other side of the world! Customer service is TERRIBLE, Rug Emporium should be ashamed of their email response time! I hate to think what the process is going to be like to return the rug which I still have in my possession! Don’t waste your time, if you are looking for a cheaper rug, wait for the sales to come on in your local area and physically purchase one. Or if ordering online, look for a store with a contact phone number so you can speak to comeone about any issues which may arise (better yet, know that when you escalate an issue that it will be dealt with by a manager so that you aren’t stuck with the same person who has been unable to assist in any way!) nothing is worse than a company who can’t assist you and bury their heads in the sand when you attempt to make contact- Rug Emporium are experts at this!!

If you want to feel stressed and left feeling unheard, as if you don’t matter as a customer, then by all means give your business to Rug Emporium- personally, I wouldn’t recommend them to anyone, I will NEVER waste my time again.

I ordered a rug on 10 Sep 2016, receiving an order notification immediately. I received a dispatch notification on 15 Sep 2016. Delivery was attempted on 22 Sep 2016. I picked up the order on 23 Sep 2016. The rug is exactly as it appears on the site.

I was a bit hesitant to order such an expensive purchase over the internet, due to the other reviews on this site, but I'd been looking at this particular rug for a long time. I'm glad I did end up buying from Rug Emporium as the price was the cheapest for this style of rug, included delivery and the process was excellent.

Purchased the Safron 55 silver rug 230cm x160cm. Very happy with the rug. Looks great. Exactly as advertised. Well packaged & delivery took about 12 days. Notified longer delivery time due to current climate which was fine. Was kept informed of process. Great Aussie company.

Bought a teal rug and by accident a baby blue one was delivered. After speaking with Mykal, he investigated this error and found the supplier accidentally sent the incorrect rug. New one has already been delivered, old one getting picked up. All very stress free process.

I bought a rug two weeks ago. Havent heard from them. Tried to call and they couldn't tell me where my rug was, said they would call me back and they haven't. they don't even deserve one star. I will be taking it further with fair trading. don't waste your time or money.

The rug I ordered was "lost" for 4 days, and still hasn't arrived, despite me getting a one line response to my daily email saying "I might be delivered today". In the end I call the courier directly only to discover that even though my address was correct they simply didn't deliver the rug and it had been sitting in the warehouse the entire time..lucky I called.

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.