Sarraf

I ordered "Italian Diamond Cut Rope" chain from Sarraf. Its website clears states the chain was "made in Italy". The chain I received only stated purity but not country of origin. I returned it, and requested made in Italy chain that I originally ordered.

I received the replacement that Sarraf sent, and was breathless for awhile. They had simply stamped "Made Italy" on the same chain. The stamp was done in such a micky mouse manner, even 5-year-old could see that it's fraudulent.

The sales associate, "Kevin" admitted that they stamped country of origin on the same chain. He said, they receive chains in a big rolls, and Sarraf, in its stores, stamp country of origin, not manufactures in Italy.

Retailers stamping country of origin on products cannot be legal. I'm returning it, Sarraf, however refused to credit back shipping. I will be contacing authorities about this.

Sarraf cannot be trusted.

I ordered a 14kt solid gold curb link chain bracelet 23.40 grams, 10mm, flat, 8" online. The Bracelet was $875.00. The chain is not hollow or overlaid. It arrived exactly on the due date in a stylish red box. I signed for it from UPS. I am very happy with this bracelet. It is exactly as described and very handsome and shiny. It’s marked 14kt on both ends. I am very satisfied with this company and will most likely do business with them again. In addition, I was able to track it easily via the UPS Website from the e-mail sarraf.com sent me. I felt at ease from the beginning of the transaction all the way to its arrival. I took the time to read several different review sites of sarraf.com before I ordered from them and noticed there were several people that complained about this company, however, I took a chance and on doing business with them and am very glad I did. Thanks a bunch Sarraf! Sarraf is a legitimate business and not a fraud.

I bought 4 rings (one platinum, 2 yellow gold and one white gold) from Sarraf.com in LA. In addition I bought an 18k golden necklace. The rings are all brand products at a low price. Also the necklace is of great quality.
The service has been good for every purchase. One ring had to be replaced due to some damage, a new ring was purchased and the old one was credited after return within days!
They were very helpful in meeting tight delivery deadlines and order changes.
I would definately purchase from Sarraf again!

At first I thought it was a great site: easy selection, decent prices, and reasonable delivery time... however, upon selling it I discovered that the 14k gold chain was worth about 1/100 times less than I bought it for since it was actually made of silver. Never buying from here again.

Purchased a 14k 10g solid gold bangle from them for my fiancee as a birthday present. When I received the item and weighed it, it was only 7g. Thats a 30% and $100 difference. Company has not responded to my email and there is not enough time to find a replacement elsewhere before the date arrives. Also, don't be deceived by the free 2-day shipping. It's useless when they don't fulfill the order for 5 days. Will be contacting my credit card and better business bureau. False advertising.. stay away!

Never received item even after a week of waiting and my credit card was billed the same day the order was placed. After contacting them 2-3 times still having rec'd a refund or the chain I ordered. Very dissatisfied, won't order from this company again.

Wait roughly two weeks to receive merchandise and expect weight in grams to be 1 to 2 grams less then advertise. Good luck with your purchase, call them not email with complaints you will not hear from them with emails. Honesty should be a must when selling goods to customers no exceptions!

Ordered a white gold 24 inch 14k chain on Friday, arrived on Tuesday, amazing since I am in Australia!!
The chain was exactly as described, the price was excellent, way less than anything similar here and it went through customs with no additional duty payable, Bonus.
I will be shopping with Sarraf again. And suggesting to all my friends to look at their website before purchasing here.
Delighted.

I have bought a pair of 14k solid rose gold hoop earrings for christmas and I have received them very quickly BUT, after wearing it for some months the earrings got tarnished and a yellow gold color comes through.

I have contacted Saffar Jewelry Inc. with this problem by email on 10-04-2014 and 14-07-2014 without receiving ANY REPLY!

The earrings were not cheap and I had to pay huge customs charges and now I'm stuck with ugly color earrings.

You are warned NOT to buy at this company, they are SCAMMERS! With no customer service at all!

Item nr. IHE02570-14KR
Description: 14k Rose Gold 2.5mm High Polish 70 Mm Hoop Earrings

Ordered a 9" 18Kt custom hand made chain for an ankle bracelet. Since it was a hand made item it took longer to come but boy was it worth the wait...the workmanship was excellent and the bracelet is a beautiful one of a kind piece.
I will definately continue to shop with Sarraf and refer my friends to do the same for quality and value.

Ordered a 14 kt Rose Gold 2.5mm Spiga Chain 20". Initially, when I received it I was satisfied. After wearing the chain for three months, the links separated and upon closer inspection the majority of the links were cracked. To add injury to insult, these links were not solid gold as advertised but merely flattened, and rolled gold filament. Honestly, I knew I was taking a risk when purchasing gold online. IT IS TOO GOOD TO BE TRUE! Avoid this company like the plague. They would not refund my money although the advertised weight and description were not accurate. They sent me some B.S. gold box chain as a replacement and then refused to respond to my complaints or acknowledge their fraudulent practices. These people are an absolute joke! Next time I'm in L.A. I've got a score to settle. In case anyone would like to get in touch with these crooks, here's their info:

Sarraf Jewelry, Inc.

650 South Hill Street Suite 728
Los Angeles, CA 90014
Phone: (213) 612-4690
Contact: Mehran Sarrafzaden - President

When I ordered this 5mm 950 Platinum Comfort Fit Wedding Band on Dec 30 the website said it was in stock and would ship 2nd day air the next day however I did not receive it until Monday, Jan 12.
Upon receipt the ring arrived in a nice box and looked good. However the fit is quite loose. I will have to have it adjusted. Also, more importantly, the weight is off by 0.5 grams. The description on the website stated that the weight would be 9.3 grams but it is only 8.8 grams. Since I calculated that the cost and hassle of return shipping would be more than the price of the missing metal (~$20) I did not request a return. I wouldn't like to think that Sarraf's counts on this for every purchase and intentionally slightly shorts each purchase but...all the reviews I read of Sarraf said to weigh your purchases and that they would be light. They were right. Shop with caution.

I received today my order : the chain 20 inches bought 5 days ago on the web. All is perfect and the service very Quick. I am living In Saint Nicolas near Québec Canada. I will buy again from Sarraf!

I recently Ordered a 10k 3mm gold necklace. I read various negative reviews after placing my order. My advice is do not pay any attention to them. I ordered a quality piece of jewelry and that is EXACTLY what I received. The craftsmanship and quality are second to none. The weight is exactly as advertised. It was definitely the best price out there and arrived at my door in two days at zero cost to me. I would HIGHLY recommend and will be doing buisness with them again.

After only 6 months one of the stones in my 14k wedding band fell out and the ring looks horrible without it. Okay, it is 14k solid gold but with zirconia stones. When I inquired about getting the stone replaced, a guy named Avi returned my email and pretty much said too bad, not our problem now. Whatever, I still paid a lot for what I got and did not expect it to fall apart so soon. Oh, he did say they would replace the tiny zirconia if I mailed the ring back along with $50. NO way am I going to send them money for something that should not fall apart so soon, let alone 50 bucks for a tiny zirconia. I suggest you NEVER buy from Sarraf.com or you will be stuck with poor quality junk that they do not stand behind. Be safe, buy locally. I will certainly never buy from them again and will never recommend them to anyone.

I purchased online a mans 24K gold ring. Smooth transaction. Highly recommend!

I was very pleased with my purchase of 14k gold gemstone ring. I intend to be a long time customer.I have 3 other pieces on my wish list that I will be purchasing very soon.

I am not sure why so many of the reviews for Sarraf are negative. I bought 2 baby bangle bracelets from them in solid 14K gold
and they are amazing. I received discounts on both orders and they were sent 2nd day air without a shipping charge. I received the discounts without even asking for them and the price was well below the market average prior to the discount. I suggest that you be the judge. Do not listen to the bad reviews as I feel they are exaggerated. I also do not pay attention to reviews where people have horrible grammar and simply unbelievable spelling errors. OMG. You are writing a review so pay attention to the way you write it. How can the review be credible if one can hardly make sense of the content.
Buy from Sarraf if you want quality products with the best prices. I wear these bracelets and am complimented all the time. It's hard to find smaller bracelets if you have thinner arms as I do. I love the way they are not overwhelming and elegant.
I will purchase again.

I wanted a 7.5” 14k yellow gold “Gold Nugget” style bracelet, (17mm;34 grams) for less than $2000. And that’s EXACTLY what I received, for $1702.

The piece is BEAUTIFUL! The item arrived in a lovely bracelet box, appropriate for gift giving; the weight matched the Purchase Order, the item listing on the website and the promotional literature. The closure on the bracelet matched the description and the photos. I had no reason to call Sarraf Customer Service about my purchase. I also recommended them to my husband for his purchase of a gold item, and he saved considerable money.

When I was shopping for my bracelet, the jeweler I usually purchase from did not carry “Gold Nugget” jewelry, telling me that the style is “Dated”! (Did no one ever tell them that the CUSTOMER IS ALWAYS RIGHT!!??) I have the same issue with my hairdresser...wait, my EX-hair dresser...when I told her how I wanted my hair cut, she said “Oh, you don’t want THAT, it’s SO 1980s!!!” Yes, and your point is? She became my EX-HAIR DRESSER when I walked out of her shop with a 2017 haircut I hated!!
Back to my POINT...my LOCAL JEWELER quoted me “a 7.5” 14k yellow gold “Gold Nugget” style bracelet, 17mm and 34 grams for $4299 plus 7,5% sales tax. He also handed me a “Tear Sheat” which had other sizes and widths...which...by the way, was the SAME page that Sarraf.com displays when you pull up “Gold Nugget Bracelets”.

I bought a rope chain came 1day late but took 2a jeweler said it’s authentic sarraf said it weighs 25.7 grams weighed 24.2 not bad except it came a day late when I had got the 1 day shipping