sempersolaris.com

We paid CASH for our solar system with Sempre Solaris. We chose them because of their sales pitch on quality and customer service. Both have been less than impressive. Our system, which we added two additiinal panels at the time of sale, does not produce the 95% they claim, rather producing around 83% and on some days producing less than we use (on days when temperatures are in the 100s). Our local company was non-responsive the minute our unit was paid for, and even before we were on line producing energy. We had to call their corporate headquarters each and every time we had questions, or even to find out the status of where and when we would be online producing energy. When we called to find out why we were not producing at the 95% guaranteed, they told us that we were in Northern California, therefore too far frim the equator to produce as much as a system on a home closer to the equator! YOU HAVE GOT TO BE KIDDING!! Nope! That was just one of many rediculous answers given to us in response to our concerns. If you are thinking of putting solar on your house....think twice before choosing Sempre Solaris!! Buyer beware!! The most disturbing aspect is we bieved in this company because it was we believed in investing in a company founded by Marine veterans. SO disappointing!!

I don't write many reviews but feel it is necessary that I provide my experience so those considering Semper Solaris as their Solar Provider will be informed to not make the same mistake I did.

I started this journey as most of you do by researching all the companies in a competitive space to make sure you are making the right choice. I met with Several companies and had it narrowed down to a very well known business that has been in the solar industry longer than anyone else nationally. However; there were some appealing things about Semper Solaris at the time that I appreciated and being a Military Vet myself; that was important to me. I was then persuaded by free Tesla 2 Power Walls as part of the package; that made it hard to turn down and giving back to my military brothers and sisters would have been a good choice so I made the choice to go with Semper Solaris.

Well...I started this project with Semper Solaris in September of last year with the promise that I'd have Solar Panels and batteries before the end of the year last year so I could take advantage of the Solar Tax credit. Here I am at the end of March the following year with nothing to show for. Had the government not extended the Solar Tax Credit for another 2 years, this would have been a huge disappointment as the Tax Credit was supposed to go down significantly in 2021 which was another selling tactic by Semper Solaris, bullying tactic really.

If it weren't for me calling and emailing their customer service; I would have not gotten the information they were sitting on for almost a month...so I was told. They were aware that I was not able to get the batteries and that the State Rebate ran out so now I was left with nothing but a work order to now have to pay another 10K... I'm no business man but I do understand dollars and cents, doesn't take a genius to know that is not how business should be done. The problem was; I was setup for failure from the get go and a design that was over provisioned. That information should have been communicated to me as soon if not within the week this information was given to Semper Solaris. This should have been taken into account if the selling point is getting free batteries instead of designing an over provisioned system that I can only assume was in their favor not mine.

Now...after communicating all of this to customer support, texting the Sales Person whom I would never hear back from and customer support not answering emails and if they did or if I were so lucky to get a call; it was the same old thing, we will talk to the sales person, we will forward the email to the sales person, we are sorry you are going through this experience...we will get this resolved...blah blah blah. I have not seen any action or communication to me on how to get this resolved and that was over a month ago. Remember; I started this project with Semper Solaris in September of 2020 and March 2021 is coming to an end so it's been 7 months and nothing to show for. It has been a complete waste of time filled with frustration and disappointment. I know had I gone with the company I was just about to hire; I would not be in the position I am in today...I have had absolutely nothing done and my neighbors around me who started after me already have panels up and running on their roofs.

I'd give 0 stars to Semper Solaris if I could

My advice to anyone considering Semper Solaris; I would highly recommend you do your research and find another company...don't make the same mistake I did.

I cant not thank Semper enough for their service, execution, and professionalism. I had met with five companies, signed contracts with two prior, only to have undisclosed "increases" and "change orders" presented as if it were normal and to be expected. Do NOT fall for that as all of these can be assessed up front. As a Vet, I was amazed at the level of service received. From the first meeting with Robert Cassidy, referred from our next door neighbor, it was evident this was the way to go all along. He also saved us $6,000 as we did not need as many panels as what we initially agreed to. The team "troops" that installed were amazing and insisted on taking extra time to clean up and paint conduit. 9 months in and I have a $113.50 credit I need to burn according to Rob before my true up. PLEASE ask for Rob & team if you choose to go with them. Rob came out on the 1st, 3rd, & 9th month to ensure we were on track. THANK YOU!

Had my solar installed with Semper Solaris and I am very pleased with the whole experience. My installer was Robert Cassidy and he was great. He answered all my questions and put everything into laymans terms so that I could understand it all. Highly recommend!

I just had my solar installed with Robert Cassidy and he was truly amazing. His customer service was excellent and he exceeded all of our expectations. Very happy with the installation and looking forward to our solar journey!

WORST EXPERIENCE EVER!!!!!!
I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE!
We hired Semper Solaris to install our solar a few months ago. They were very communicative with us when it came to getting the loan for the solar. Once that was in place and they got their money everything changed. They installed our panels wrong which caused it to not pass inspection. We have not been able to get in touch with anyone, nor do they respond to our calls or emails, to schedule a time to come out to our house to fix the panels. We should have been able to use our solar since last month but because of them not rectifying the issue, we are paying and electric bill AND solar loan!!!
This has been such a horrible experience and we are so frustrated at this point. It looks like we are going to have to get our attorney involved since they don’t seem to care that we are paying for something that we can’t use nor do they care enough to reach out to us to correct their mistake.
COMPLETELY UNACCEPTABLE!!!!!

Do not trust this company. It's been 8 months since we agreed to work with this company and we have nothing to show for it. Yesterday was supposed to be the installment day and no one showed up. I finally received a phone call at 4pm with many apologies. I feel like we have been scammed.

Genevieve was outstanding to deal with. She helped me and my husband compare her quote with the quotes we got from another company. She gave us her honest opinions and was able to answer our questions about financing options etc. She was very attentive, responsive and friendly. Trevor was our coordinator and he was sure the install went smoothly and was done correctly. Semper Solaris is wonderful and I would recommend them to anyone in the market for solar panels.

Please do your research, I choose this company only based on reviews. My experience has been terrible due to poor workmanship. Person who sold me plan is not responding. I will attach many pictures of the solar install and issues that surfaced during and after the installation. Stay tuned for updates... Many of the pictures can be found of yelp with captions and dates of the work and issues.

I'm going to be transparent and hopefully I can change the rating once the work is corrected. Great customer service but terrible workmanship. I choose this company only based on reviews found on yelp. There is about 15 holes on my living room ceiling and another 6 in a bed room. Needless to say the wife is upset at me. Well, you be the judge!
To be continued...

12/7/19 - work still hasn't been completed. Employees showed up, I freed my Saturday morning from 9am-11 to get the issues resolved.
Issue #1 fill and match holes found in my ceiling
Issue #2 move panels to original location we discussed when I signed the agreement. "I'll provide the paperwork" On top of my garage. Where no obstructions or trees are. Anyways, roofer didn't show up so panels didn't get moved. The holes did get filled in but not color/stain matched. "Filling needs to dry up before stain can be applied."

12/14/2018- The holes have been filled, the stain on the ceiling still needs to get done. I've been assured it will happen next Tuesday 12/18. (See pics)...

The inspector came in today 12/14 and approved the work. Just waiting on PGE. So, I went to the roof to check the panels and wiring. Since 2 of the panels were placed on top of the house near a tree. (Originally the plan I signed specified the panels would be on top of my garage roof but since all 6 panels would not fit I found the panels on top of my home and that led to the holes on my ceiling.) I will add pictures, original plan documents, etc... So you realize I'm not just making stuff up. I will also make this review more coherent... (soon as I get to laptop)

Team agreed to move 3 panels and they did move 2 today. Fine no big deal. Some dude not associated with Semper Solaris will color match/stain our ceiling on Tuesday, not a problem.

I met the team, really nice and friendly guys that came to my home but maybe more training as support is needed from their company.

I go up to my roof, check connections and work and find connections unplugged in panels. Maybe they were moving fast, just seems like a careless mistake. The original zip ties are there. See pictures, video.. I can't make this stuff up if I tried.
I won't call or bother with this until my ceiling stain is done.

12/15/18 sad but we found a new hole on ceiling right under the new mount. Also, old mounts from panels were not cleaned up and just left on roof and roofer never showed up to remove and seal. See attached pictures.

Sempersolaris employee assured me his work was done!

Next step is to color match the holes that were filled with wood filler. The person is supposed to come on Tuesday and stain/color match the ceiling.

Excellent! My solar ground mount looks great and although it took awhile to be completed because the County of SD is very slow; we are happy. The crew was gentle when working around my wife's plants and garden which we very much appreciated. We worked with Rhami during the sales process and he was informative and always available to us which made us feel in good hands. Thank you Rhami! Our scheduler Billie called us to see what days worked best for us and answered our questions. She was very nice on the phone. Pricing, product, customer service and execution were all great. Highly recommend Semper Solaris!

I've been debating for a while about whether or not to go solar and finally decided to take the plunge. I did my research and looked around and settled on Semper Solaris. Installer was Mister Robert Cassidy, he had exceptional customer service and was very knowledgeable about the product. You looking for solar I highly recommend Semper!

BEWARE of Semper Solaris. This is the first review I have ever written. If you are planning to put solar on your house, this is worth reading. My intention is to share my story, so this does not happen to anyone else. I signed a $50K+ contract with Joshua Daguman from Semper Solaris in August to build a patio cover with 20 solar panels and install 2 Tesla Powerwalls. I do not have a good south facing roof, so asked Josh on the feasibility to build a new patio cover with 20 solar panels as the roof. Josh said that it would not be an issue. He presented the pricing and although he wanted us to sign the contract immediately, we signed it a few days later. The communication was a cluster F from that point. We scheduled the on-site assessment and Semper instructed me to change my SDG&E rate structure from the standard rate to time-of-use, in order to qualify for the SGIP program. I was hesitant because the change would essentially double our monthly bill until the solar system and Powerwalls were installed. I clarified the rate increase in writing with Semper and they still pushed for me to change the rate structure. We changed it just before the weekend of 109 degree record setting temps. Later that week I was ready for the site assessment, but nobody showed up. After the "no show", I contacted Semper Solaris to learn that Semper canceled my contract 6 days earlier. I didn't even know that was possible to cancel a contract. I thought that was the whole intention of having a contract. During those 6 days I had communication with Josh about the time-of-use rates and he never told me that Semper was canceling the contract, why they did not want to complete the project, or to propose different options.

I tried to contact the owners, but they seem to be untouchable, nobody within Semper can actually contact them. Josh did finally return my call and said they did not want to take the liability. I am still beyond livid. There is no way this would be acceptable in a normal corporate environment. So, now I am stuck with the 2X time-of-use rates and Semper gets to walk away. These solar companies only want to slap panels on a roof and get on to the next job. Maybe when the federal rebate is further reduced they will actually need to think about how they conduct business.

If anyone reads this and they are thinking of going to Semper Solaris, stay away. This may happen to you. I hope this helps at least one person.

We found that this business has an active Facebook page with 6441 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase. We discovered that this business uses Twitter for networking with their clients and promoting company news and updates. We found this business on Pinterest, which could indicate that it uses Pins to help people find more information on products they're looking to buy. Pinterest is also a great tool for networking with customers and finding/sharing inspiration. This business has a Youtube channel, which means they upload videos related to their business for their customers to see. Youtube is a great platform to engage audience and show what happens behind the scenes.