2.2 / 5
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Usually stable businesses have more than 5 authority websites mentions, this one has 7 authority websites mentions and 0 mentions in other websites
Based on 30 reviews
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2.2
30 reviews
Shineremovals.com.au Review
Shine Removals offer professional house and office removalists We take the stress out of moving day Contact us for a free quote
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Last update: Wed, Mar 9, 2022 2:12 AM
When I booked I was asked what type of property we were moving from so as to allocate the required sized truck.
On the day, the arrived at the designated time but the truck was too small so they had to do two trips, therefore charging extra.
The unloading was not so bad, they guys were happy to move things where we wanted them but in the process:
Our dining table has had varnish removed on one side and a chip out of the wood
Our tallboy has a massive deep scratch on one side,
Our entertainment unit has splintered section of wood on it where the wood has come off
Our leather couch has two scuff marks on the back which can't be repaired as the leather is in one piece.
I tried to contact them through their 'insurance' email address and got a reply from a guy requesting photos and that has been it.
I lodged a complaint with Consumer Affairs but because Shine refuse to communicate, it can't be taken any further.
Now my only option is to take them to VCAT to try and recoup some compensation for the damage....
What a nightmare!!
I wish. Had of seen the reviews before booking with them, I was lured by their pricing but now don't think they have any insurance that covers the damage they cause.
Th rest of our stuff got moved from Point A to Point B
All of the above, only return a call if they think you want a quote, little care after the fact, bad business practice, unable to be contacted
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Sent: Thursday, 16 January 2014 2:03 PM
To: [email protected]
Subject: FW: Letter of Complaint
Please note that I have left numerous messages for someone to call me back in regards to the below email and have had no response.
Without a response or phone call regarding my complaint I will be forced to make an official complaint to the Australian Competition and Consumer Commission.
Regards
Sent: Monday, 13 January 2014 12:44 PM
To: [email protected]
Subject: Letter of Complaint
I am writing this email to you today to make a complain about the service I was provided on Friday afternoon when moving my furniture from Glen Iris to Prahran.
I would like to point out that I have used your company in the past and found the service great, this is why I chose to use you this time. I have also recommended your service twice to work colleagues who both used your company for their moves.
Unfortunately I have a multitude of complaints so I will start with the most serious and work my way backwards.
1. My furniture is damaged – I had a bedroom suite moved on Friday and a part of that was a dresser with 6 drawers and a detachable mirror. The dresser is scratched, has paint marked on it from where it was dragged along the stair case banister and the frame containing the mirror has an actual chunk taken out of it. I have attached photos so you can see what I am talking about. When I pointed this out to the movers they told me the paint will come off with water and they asked if the scratches were there before they moved it. The whole of my bedroom suite was in perfect condition before the move, I thoroughly checked it after my last move 6 months ago. I watched the movers drop one of my bedside tables right in front of me (it is undamaged, though I don’t know how).
I am a pregnant female and I can move my bedside tables on my own without dropping them so unsure how two men managed to drop it. All of my drawers were placed on the concrete driveway outside unwrapped, last time I moved they were individually wrapped in blankets and put straight on the truck. Unsure why this could not have happened this time. They also dropped a bowling ball which was in a carry bag with 2 handles (shoulder and hand) from the top of my stairs, again I don’t know how but it didn’t manage to go through the wall at the bottom of the stairs. I expect compensation for the damage they have done to my dresser, please contact me ASAP to arrange.
2. They were 2.5 hours late – I was told when I originally booked my move that they would be at my house at 1pm, when you rang me back to confirm you said anywhere between 1pm and 2pm, on the day it got to 2 pm and no one had arrived or contacted me so I rang your office and was advised that the movers were at South Yarra and would be at my house in Glen Iris shortly. I then received a text at 2.25pm from one of the movers stating they would be there in 30 mins. I rang the driver at 3.10pm asking where they were and they said they were on my street but they still did not arrive until 3.30pm. It was a wasted afternoon for me.
3. The move took 3.5 hours – My last move was about 7 months ago and I was moving from Elsternwick to Glen Iris, I had a couch at that time that I did not have this time and both houses we moved from and to were already occupied with other furniture whereas this time only one of the properties was already furnished. The movers also set up my bed for me at my Glen Iris house last time which was also what I requested this time. The last move took 2.5 hours but the last 30 minutes of the last move was spent working out which drawer goes into what slot of my dresser (they have to go back into the same spot or they don’t fit) everything was in and my bed set up within 2 hours. This time the move from Glen Iris to Prahran took 3.5 hours. For the life of me I cannot work out why. It was a shorter distance, I had less furniture, I told the movers to mark the drawers so they knew which slot to put them back in (which they did) and they didn’t even put my bed together because I was not going to pay for another 30 mins to 1hr to put it together. I also ended up helping these guys carry the last few things down stairs as I wanted them to hurry up.
4. After I had paid the drive $437.00 (he didn’t have any change) which I counted out twice in front of him I then received a phone call at 7.48pm with the driver accusing me of short changing him by $100.00. I advised I definitely had not and that I actually believed he had overcharged me as $99 x 3.5hrs + $50 call out fee comes to $396.50 not $436.10. He advised that my price was GST free and I had not added GST, I said I thought the $99 per hour included GST and he told me I would have to take it up with the office. It was at this point that I advised I would definitely be contacting the office in relation to the damaged goods. I then asked him to confirm again that he is ringing to accuse me of short paying him by $100.00 and he told me not to worry about it and it must be his mistake. I find it very strange all of a sudden he is not concerned about $100, clearly he was trying to get more money out of me.
5. Lastly on Saturday when one of my girlfriends and I were putting together the bed that I had originally requested your movers assemble, I noticed I could not find the screws to screw in the slats. I text the mover and asked where they were, his response was “I don’t know. My mate taked and I think he leaves anywhere. Sorry but I don’t know.” I asked him if he meant his mate had left them somewhere in my house or somewhere else and he replied “Somewhere… I don’t know yesterday was the first time I work with him. Call the office and ask for [name removed] guy” – Please can you get in contact with this staff member and find out where they are as I still have not found them and I have unpacked everything!
I find it so disappointing that this has all occurred, my last experience with your company was great. They two guys were helpful, careful, polite, they had tattoos all over them and one was missing a tooth but they were very professional and made the move as enjoyable as a move can be. This time, everything that could go wrong, has. Please contact me ASAP to discuss, I wanted this in an email so it was all documented and I could send the photos of the damage to my dresser.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
They arrived early and got straight into it and packed it all up into one truck then moved it all over to the new place. It wasn't a huge amount of stuff and we still had the box for the TV which was good. plus we had already moved anything else fragile or small and expensive ourselves. But there was a lrge sheet of glass that they moved safely
It was a Saturday so maybe they just wanted to get the job done, but they were nice guys and plenty strong.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Bad company
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
extorting money, purposely dragged out the time
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
The two removalists
Missing table leg not found, replaced or compensated, 4 hours late, balcony drops caused damage and were a rip off, sent 5 tonne truck instead of 8
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
They broke a shelving and scratches furniture as they did not like lifting them but did pushing them along.
As well two kitchen appliances were missing.
I will make a formal complaint with the Ombudsman.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Didn't turn up on time, didn't honour quote price, terrible customer service
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Overcharged and do not reply to phone or email enquiries unless it's for a quote
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
It was yesterday and I was moving houses, I was so stressed if they will come on time, but if you ask me if they done a good job I would say no cause they done an excellent job they came on time, carried my valuables and furniture very carefully I would recommended shine removals to you :)
They came on time and did not scratch anything
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Good and cheap service
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Loading was very slow and minimal care for the goods were taken.
On the way to new house driver called me and said they only use Melway and my location is not on their map.my location was on Melway since 2002.Then I had to go out and give step by step instructions about the location. They purposely passed my location went else were to buy more time.All of this happening in dark around 8pm.
After reaching the house demanded payment in advance prior to unloading. Totally unreasonable.
Tried to rip off by giving 4.5 hours of work.In the past similar move only took 3 hours in total.
Also tried to trick me in to getting sign a document which stated items were returned with out any damage. nil receipt given even after charging GST. I was so tired and was not in a good mood to argue anymore at that time of the night.
THIS IS A GANG OF CHEATERS,DO NOT USE THEM.
THEY SHOW CHEAPER RATES TO GRAB CUSTOMERS BUT AT THE END IT WILL BE MUCH MORE EXPENSIVE AND GOODS WILL GET DAMAGED!!
NOTHING AT ALL
EVERYTHING WAS WRONG FROM THE BEGINNING
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
careless removalists, take no responsibility for their actions and doubtful if they are insured
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Horrific service and rip off merchants
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
I think I got lucky with two really nice guys.
the two removalists
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
They couldn't care less how the treated the furniture no care whatsoever my washing machine doesn't work they crushed in the control panel, my fridge is all scratched and gauged as well as the dryer and second fridge, the on/off lever broken off on my lawn mover, the treadmill all scratched as well as my dinning table
Not too mention they left with several of my items that were in the front of the truck as well as stealing a book which they were looking through and now it is gone
Then there is the travelling time it took them 2 hours and 30 minutes to do a one hour 30 minute trip
They also refused to give me a receipt for payment and when I pointed out all the problems they just told me to make a claim on there insurance they couldn't care less
I have sent an email no response and have left several phone messages no response I am now in the process
of taking my claim to VCAT I will see this all the way through and I have also been advised to go to the police on the missing items they wont return
Do not use this company
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Rude, overpriced, late, too small truck , damaged items, under quote
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 7 authority websites mentions and 0 mentions in other websites
Shineremovals.com.au Review
Shine Removals offer professional house and office removalists We take the stress out of moving day Contact us for a free quote
Shineremovals.com.au Customer Service Contacts
No contact details for this company.
Share the company's rating
Share Preview
Is this your company?
Access SmartReviews free tools for businesses and start getting closer to your customers today!
One of the men was polite
Unethical, expensive, added extras, lazy and rough
3 years ago
review by Grant W.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)