Speedy Services

Where to start? Incompetent. Slow. Rude. Stupid. Don't return calls... Worst thing of all, at the end of a week's hire I found out I had been overcharged: The reason? I'd had item for seven days, which was two days longer then speedy's 'week'. DO NOT USE!

Applied online for trade account, filled in form and submitted, email confirmation received advising that they will get back to me with 48 hrs / 2 days to confirm status of account. 1 week later I needed to hire so logged in to account The account showed as active so placed ordered, received email back to confirm order. I then received a call from customer service advising that the branch I ordered from did not have the items in stock, the customer service agent arranged stock from a different branch, Iater that day I received a cal from the Heathrow branch advising that they could not release the items due to an accounts issue and asked me to ring the account team at head office. I rang the accounts team at head office and they said there had been a back log but I would receive a call within the hour to advise on account status, I did not receive this call. Next day I called to find out what was happening, spoke to same lady who advised I would get a call within the hour day before, lady put me through to David in accounts/credit control. David asked if anybody called yesterday I said no that,s why I am calling today, David then advised that the under writers were unable to provide a credit account due to the company be newly formed and with no financial history. I said okay I understand but questioned why it had taken so long to get back to me and that I had wasted an whole day trying to get an answer and that the website should not have allowed me to place the order and confirm the order. David then became rude and started suggesting that my own personal finances were the reason, i said to David that he was wrong to divulge such comments over the phone and his tone was unnecessary. Overall this service was poor, I have concerns that I will raise with relevant authorities over Speedy Hire practices, particularly that that David in accounts/credit control divulge personal financial information over the phone but failed to carry out any security checks to verify who I was, I consider this to be a breach of data protection as they could have been speaking to anybody and information they provided was sensitive financial data. I was willing to continue to use Speedy hire on a PAYG basis however I will not use them what so ever, they are unprofessional and slow to deal with. You would have thought that speed of be able to set up an account and hire was the essence of their core business, their company name alludes to this, shame they do not live up to their name.

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