sweatshop.com

I went to Sweatshop to get a gait analysis and to buy new running shoes. I thought that the staff were very knowledgeable, the gait analysis itself was pretty thorough and well explained and they had a good range of trainers. I bought a pair for £90 but thought that the insoles that were made during the gait analysis were a bit overpriced at an extra £40.

Bought a pair of trainers, which had to be returned, due to being small. Asked for a larger size. Regardless of Christmas rush, trainers delivered, click and collect, for me to pick up. Goods tracker and email updates offered and given throughout the process. Really kept my mind at ease. VBK.

Sweatshop shows wrong stock information online. They allow you to order stuff which is not in stock, happily take your money and charge £5 delivery. Few days later they send you an email saying that your main item is removed from the order but you get no chance to amend the rest of the delivery. I ended up with £5 delivery charge for £14 goods which I wasn't that bothered with in the first place! It's the shoes I wanted! Customer service is very unhelpful.

Sweatshop provides a simple online shopping solution, backed up by great customer service, keeping me informed of any changes or updates to my order. I always feel I can shop with confidence on the site. Excellent, well done.

Had an awful experience at Castleford outlet the other day because of some socks. I bought some long socks as I forgot my socks to go skiing. Firstly, the girl behind the desk was not welcoming and very rude as if I didn’t know what socks looked like. Just wanted to grab and go because I felt so intimidated. However, the socks were very much comfortable when skiing. When I finished my 2 HOUR ski session it came to my surprise that the socks then had a hole in after 2 HOURS!!!! I then tried to return them but the inner store was closed. I therefore then emailed to online store explain the situation. However, all I got back was because I bought them in a store they wouldn’t be able to help me as they can only help with orders purchased online from the website. They they recommended taking them back to the store to see if they can help. However, I went for a Ski session because I live 2 hours away and is therefore totally unreasonable I have to travel 2 hours to see if I can return them. To me that’s really bad customer service, I don’t see why they couldn’t just ask for a couple of photos and my receipt to prove I got them on that day and hours after I then complained. All I can say from this is don’t buy socks from this store!! One pair of socks cost of £7.99, I’m bought better lasting socks in Asda that are multi pack!! Very disappointed!!

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