3.5 / 5


3.5 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.5 / 5

Trust Score









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  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • We found several negative reviews about this site
  • Facebook account not found
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis





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Based on 4235 reviews



8 reviews



4227 reviews Review

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Last update: Fri, Feb 9, 2024 3:51 PM

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delivery 5 /5

price 5 /5

refund 5 /5

customer service 4.3 /5

At a critical time when I desperately need my landline the lead from mains to the base unit stopped working. Looked on line found one here late yesterday ordered it and it arrived very well packaged at 10.30 and I am now able to use my landline. My product was a fraction of the price of other reviews but I got exactly the same 5* service. Will recommend and use again Thank you Telephonesonline

3 years ago

review by Sally J Davies


I'm the old guy who likes to talk to someone before I buy. The first order, the help was first class, delivery was outstanding (next day) and the product was exactly as described and expected. The second order, exactly the same, everything was as good as it can be. Outstanding.

3 years ago

review by Mike


I’ve bought a baby monitor camera from this company and it’s stopped working but the company are not getting back to me and I’ve given them a chance to return an email to me so not happy at all

3 years ago

review by I. N.

I am SO impressed by this company's service and customer support. I wish that all on-line traders could be close to as good. Briefly - I lost my iPhone 7 and certain that it was probably gone for good I searched on line for the best deal I could get on a replacement and found this company. They had a 'pristine' iPhone7 the same spec as the one I lost at about £200 off the price of a new, sealed phone. (see their website for description of 'pristine' it's 'as new, generally) I checked all the Terms and Conditions and in particular the 14 day returns policy. I used their online chat function to verify that if I wasn't happy that 'pristine' wasn't up to my expectation I could return it and they assured me. So I ordered. It arrived the next day - about half an hour after I had my old phone returned to me... So I didn't open the package. I tried friends and family to see if anyone else wanted to buy it for the same price, but no takers. So I contacted Telephones Online to request a return. Absolutely no quibble, debate, whatever - straightforward, quick response (apologised for the delay in emailing me back... 45 minutes later! I wish others were so 'delayed'!) - and I sent it off, still in the shipping bag that it arrived in, and within a working day the sale was cancelled, refund made, a confirmation personal email from Phil their customer service manager to let me know in addition to the automated notification. I buy a lot on line and have frankly never seen such great service, especially as I had 'messed them around' ordering a phone in a panic then cancelled the order a couple of days later. I have recommended the company to several others and will certainly return to them in the future when I need telephony products. And I particularly commend Phil (I won't add his surname for privacy issues) for the way in which he dealt with everything. Really a refreshing experience from start to finish. Well done Telephones Online and Phil!!!

3 years ago

review by Greg

#price(5/5) #refund(5/5) #customer service(5/5)

I have never experienced such amazing customer service from a company, there was a problem with my payment method i called them up resolved in under two minutes. I had an email from DPD for delivery which was meant to be for next day, called up under a minute the delivery was changed with no problems. If I could rate more than 5 Stars I would, thank you for your help

4 years ago

review by Viki R.

#delivery(5/5) #customer service(5/5)

The BT tri-pack phones have been faulty since purchasing in February 2020, we have sent email after email, they are been ignored or the server is returning them as failed mail, very poor customer service even the operating instructions threw up suspicions as they were photocopied, they are ignorant and only want to clear their shelves of the rubbish upon them.

4 years ago

review by Steve Mcfarlane

#customer service(3/5)

bought me daughter a refurbished iPhone 5s and it was ( is ) as good as new and at a fraction of the cost - she is happy - and so am I as a result

4 years ago

review by Sam Swanson

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.

by Smart.Reviews Review

No description for this company. Customer Service Contacts

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