Chair Cushion Boat Cushions Replacement Cushions Patio Cushion

3.3 / 5

Chair Cushion Boat Cushions Replacement Cushions Patio Cushion

thefoamfactory.com
23 Reviews
3.3 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.3 / 5

Trust Score

3.7

Reviews

1

Social

5

Featured

3

Technical

Is thefoamfactory.com legit?

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  • The site has mostly good reviews
  • This website has existed for more than 3 years
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Reviews Analysis

23

reviews

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0

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0%

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Last update: Wed, Mar 9, 2022 4:14 AM

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  4. Chair Cushion Boat Cushions Replacement Cushions Patio Cushion

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Thefoamfactory.com Reviews & Complaints (23)

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delivery

price 4.5 /5

quality 5 /5

customer service 3.2 /5

on-time

Took in our old foam from our boat cushion, which was tapered, and wanted duplicated with new foam. Person who waited on us did not speak clear English. She was told to make exactly like old cushion. After it was cut, there were no tapers in the shape. We spoke with man who did the work, and he advised he would try taper/shape. Went back next day to pick up, and we were advised by manager that even though the man doing the work agreed to taper/shape, the manager would not allow him to do it. Manager would not take back the foam or refund our money. So we are stuck with a piece of foam that cost $181.00 and cannot use. Very poor customer service. Usually, companies will do what they can to make sure the customer is satisfied. We have been previous customers of the Foam Factory but will not go back again.
1

3 years ago

review by Alice W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered 10 days ago and they still have not shipped my items. I called customer service, and they told me it could take 10 days for me to receive it. But it's been 10 days and it hasn't even shipped yet! They debited the money from my account on the day I ordered, so they've been holding onto my money for 10 days and still has not shipped it. I ordered very standard, in stock items, not requiring any cutting or custom work, but with no explanation, they haven't bothered to send out my order. All they have to do is take the foam off the shelf, put them in a box and give it to UPS. To take more than 10 days to do this is a bit unbelievable! If they're going to take this long, at least wait until it's shipped to charge my card, not 10 days before!!
1

3 years ago

review by Don P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered black foam for a speaker grill. It arrived promptly, but was grey. I contacted the company and provided photos. They responded promptly, but did not explain the difference between the advertised color and the actual product. They provided an address to return the foam, but I would have had to pay for return shipping (in addition to the original shipping), the combined cost of which would have been more than the value of the purchase. They did not offer to provide the correct color or correct their marketing materials or refund the postage. I will not use them again and cannot recommend them.
2

3 years ago

review by Christopher B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 0 mentions in other websites

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