UK Soap Making Ingredients

4.4 / 5

UK Soap Making Ingredients

4.4 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.4 / 5

Trust Score

3.7

Reviews

5

Social

5

Featured

4.5

Technical

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Reviews Analysis

30

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0

AI declined reviews

0%

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Thesoapkitchen.co.uk Review

The Soap Kitchen is the leading DIY soap making supplier in the UK and Europe We stock an unrivalled selection of ingredients for soap making toiletry and cosmetic making as well as candle making supplies If youre a crafter or if you have a soap making business we can supply all you need for making soap at home so if you want a soap making kit oils for soap making soap base toiletry and cosmetic bases butters essential oils fragrances flavours dyes pigments minerals botanicals actives chemicals and more to make your own soap youre sure to find them here br We design and manufacture all our own soap making moulds we make our own range of hand made soaps as well as handmade soap kits and on our website youll find many homemade soap recipes as well as recipes and videos for making all kinds of cosmetic and toiletry products at home So its hardly surprising that soap makers choose The Soap Kitchen as their Number One choice for where to buy DIY soap making supplies because we have everything from Aloe Vera to Z

Thesoapkitchen.co.uk Customer Service Contacts

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Last update: Wed, Mar 9, 2022 3:47 AM

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Thesoapkitchen.co.uk Reviews & Complaints (30)

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delivery 4.3 /5

price 5 /5

quality 5 /5

customer service

on-time

I placed my order at about 8am for collection and received and email telling me it was ready by 10am. The staff were lovely and polite. A fabulous shopping experience.
5

2 years ago

review by Lynsey Burtonchambers

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have recently placed two orders and I am very pleased with all the products. From solid oils to soap moulds and beautiful fragrance oils . All good quality and packaged to a very high standard. Labels on all the products and batch numbers. Good quantities and prices. Soap bundles very nice and I find the information on their website containing recipes and instructions from start to finish extremely helpful. I think this is a great company for quality and service. Pity the postage couldn't be a bit cheaper but then the packaging is of a very good quality.
5

2 years ago

review by Caroline Grant

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have not got the gift voucher yet and it was going to be Christmas present...where is it?
2

2 years ago

review by S. Harthill

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Generally very good service and quicker than first warning.bit more attention required when packing as void fill should be more in base of box to give cushion than in top which is mostly to hold items in place.it's why you put heavy items in first.
4

2 years ago

review by A. E.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Even during the current crisis and running on reduced staffing, Soap Kitchen keep you informed about your order and still manage to send a week earlier than expected.
5

2 years ago

review by Erika N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Helped a Monday morning dumbo with the computer buying- thank you
5

2 years ago

review by S. M.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Fragrance oils were great, arrived within 6 days. And progress of order was kept up to date.Would recommend.
4

2 years ago

review by Zoe Dempster

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Good service, only took five working days for my order to arrive.
5

2 years ago

review by Guest E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I love some of your products and I am a customer over 5 years. I did not receive my parcel yet unfortunately it should be delivered by Sunday ( express delivery) but we have Wednesday today and it is not with me.
2

2 years ago

review by P. V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I’ve used the company for many different things over the last year and have always had a great experience! Any questions or issues were handled straight away with care
5

2 years ago

review by Claire U.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Received my order today and pleased with no unnecessary plastic packaging (will pay more for premium glass bottles for future purchases to reduce this further. Good communication from company. Parcel was quite badly dented on arrival, but fortunately this hadn't damaged anything inside. Wasn't impressed with DPD courier who didn't like the damaged box being questioned (not The Soap Company's fault, obviously, but thought they should know).
4

2 years ago

review by Victoria Leigh

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

excellent,great quality products, delivered within 4 days from the order so quite good
5

2 years ago

review by Guest Y.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I didn't get my love heart moulds in time for Valentine's Day, so couldn't make them
2

2 years ago

review by Isobel Hamilton

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have had two orders from The Soap Kitchen and have found them both to be spot on. The products were well packaged and great quality. I had a question and called the company. They were very polite and helpful and I will use them again!
5

2 years ago

review by G. I.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Order was partially cancelled 11 days after order was placed. If products aren’t available, they shouldn’t be advertised as for sale. Wasted precious time for a small business in hard times. Now my clients are unable to receive their products.
1

2 years ago

review by Guest P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered raw materials from The Soap Kitchen for the last 8 years. for my small cosmetic& soap business.The quality of products is excellent (and I really check and compare with other sources from time to time).The extra virgin olive oil, for example, is a real one:)
They also responded very quick with every question I had to ask.
Since I order internationally orders are always packed very well and they are delivered quick and safe.
5

2 years ago

review by Otto Anca

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

It says on the website that it can take up to two weeks delivery but my soap came within a few days after I ordered it. I was very pleased.
5

2 years ago

review by P. Z.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I placed my order on 3rd June, to be advised on 10th June that when packing the main item was not in stock. I was not given the option to wait and reorder items at a later date. Therefore a part shipment is being sent, I will have to reorder the main item at a later date and pay for a second shipment of £7.50!
There is no facility in their ordering system for stock control, meaning that in effect customers are purchasing items that don't exist!
I will get a refund but this is not a good customer experience, had I known the item was not in stock I could have ordered elsewhere!
1

2 years ago

review by F. E.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Soap Kitchen has helped me to launch my own skincare brand which has been a dream of mine for 30 years (yes 30). They have made it so easy to get my formulations tested. Thank you.
5

2 years ago

review by Mark Geary

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I like the products and whole ethos but twice now I have been waiting for an order and got a note AFTER the goods have been dispatched to say we didn't have x and have refunded you. Too late and frustrating for me! You need to sort this as you will lose customers
1

2 years ago

review by K. Y.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Thesoapkitchen.co.uk Review

The Soap Kitchen is the leading DIY soap making supplier in the UK and Europe We stock an unrivalled selection of ingredients for soap making toiletry and cosmetic making as well as candle making supplies If youre a crafter or if you have a soap making business we can supply all you need for making soap at home so if you want a soap making kit oils for soap making soap base toiletry and cosmetic bases butters essential oils fragrances flavours dyes pigments minerals botanicals actives chemicals and more to make your own soap youre sure to find them here br We design and manufacture all our own soap making moulds we make our own range of hand made soaps as well as handmade soap kits and on our website youll find many homemade soap recipes as well as recipes and videos for making all kinds of cosmetic and toiletry products at home So its hardly surprising that soap makers choose The Soap Kitchen as their Number One choice for where to buy DIY soap making supplies because we have everything from Aloe Vera to Z

Thesoapkitchen.co.uk Customer Service Contacts

No contact details for this company.

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