thetoyshop.com

Received an E mail to say sale on. Logged into my account, added a number of items to my basket and just as I went into it to order and pay the sit crashed . Did this 5 times and gave up. When I went back in later on nothing was left. Massively disappointed and frustrated. If issues with a website, take it down and fix it properly so everyone doesn't waste their time. Very poor customer service.

Entertainer made me happy and my younger brother happy because your shop workers are so fun ,hardworking and enjoyable people.and you price are the best price out of any other toy I know .you also have a huge variety of learning toys from books to puzzles and more. Your delivery price are extremely cheap and your click and collect work so well and it is so simple

Saw a great offer online. Added to basket and looked for the Hermes collection option that is clearly advertised on the site. Only delivery or store pickup available. Phoned customer support, sent messenger txts. Got zero help. This should not be on the site of they do not do Hermes collections.

Ordered and paid extra for quick delivery which said Saturday delivery. Waited in all day Saturday and no delivery. Rang customer service who said item was still in the warehouse and refunded the delivery. Within the hour I surprisingly got an email saying it has been dispatched. Their courier then emails me to say delivery Sunday afternoon which is inconvenient but it is what it is. We rush around Sunday morning to get home and low and behold at 315pm I get a message saying there’s “a problem” and it won’t be delivered. Another bloody day wasted. I have no idea when this will arrive now. First time I’ve used this company and the last. Shocking service and shocking delivery. Sort it out entertainer, it’s your mess and YOUR courier . Terrible service !

Me & my wife bought our 4 children a car racing set. It cost £30:00. It’s such a bad quality of a product. Cars just don’t stay on the track even at low speed. Controls don’t work that well. Tried to get a refund from the entertainer West Bromwich. All they say is, you have opened it. But they couldn’t tell how l would know if a product was any good without opening it. But they can keep my £30:00 if that’s what they call customer service. We have spent a lot of money their in the past on our children but never again. You will only find out how bad the service their is once you shop their. Please don’t.

We purchased a Tumble Rocket game for our grand daughter. She hadn’t played the game till we visited her. This game is a budget version of Kerplunk, my advice is buy the original don’t waste your money on this copy. Tumble Rocket, has so many faults, too many sticks which do line with corresponding holes. Not enough holes for straws and when you pour in the marbles they fall straight through. Don’t buy this game.

The worst company and customer service you can imagine. Paid £200 for my sons birthday gift and the item never delivered I contacted the customer service in numerous times and they are being ignorant. I had to log a dispute with my bank to get my money back

Found this shop in silverburn by chance. It's absaloutley brilliant. Many toys on Christmas list purchased up to half expected price. Its a really well stocked shop and really reasonably priced.

The worst toy shop out there! Useless website, with an ordering system not fit for purpose, and rude, patronising customer service staff! Ordered 2 items at 8.57am for click and collect from their Staines store, which was showing as in stock, and the money was taken from my credit card. However by 3pm I still had not received an email saying it was ready to collect, so I contacted "customer service" who said the items were not in stock even though they had accepted my order and taken £46 of my money!  The member of staff was very rude and patronising and was pratically making fun of the fact that my sons Christmas has been ruined by The Entertainers incompetance. AN ABSOLUTE SHAMBLES!! AVOID!

This store is amazing as I had said before but yesterday I went on to the sale and saw the amazing price I was extremely excited in till I started to add things to my cart and the site crashed and I left and went back the next day and there was nothing left

So , i went in a purchased £235 worth of l.o.l surprise dolls including a £80 lol campervan , plus remote drone , helecopter etc . I cheekily asked if i could have the batteries thrown in - NO was the stern reply , oh well i can get them cheaper elsewhere anyway , so i left , i took my items back to the car and remembered i forgot some children so i dashed back up to the Entertainer and got another £40 worth of toys , so i asked if i can have the carrier bag for free as i just spent over £350 with them - NO was the stern reply (and no you do not have to charge for bags) . HA -YOU JUST LOST A CUSTOMER

Poor customer service I got an item for the little one for Christmas on a pre order online before it's releice ever attachable part was missing and they refused to exchange or send the missing parts out they were rude incorporating as is won't be shopping with them again

New store opened in Truro, great staff and friendly atmosphere, I love taking my son in weekly, I can't wait for Christmas with this shop on my door step

Great customer service, ordered 5 items at approx 1pm and when I popped in on the off chance the order might be ready (around 4pm) the order wasn't ready but a young lad said he would sort ot straight away to save me coming back (which wouldn't have been a problem). Great range of toys, my girls love shopping here and I can never resist buying something whilst in there. Prices are generally very good.

I ordered a few toys for Xmas presents, which I had no qualms about until I realised the Entertainer use Hermes for their deliveries. Just over a week after I ordered I got confirmation from Hermes that my parcel had been delivered to my home address and personally signed for by me. I was in Lithuania at the time on holiday. No-one was at home andthere was no-one to sign for it. I phoned my neighbour who confirmed nothing had been left outside the front door. Given that Hermes have a reputation for (a) non-delivery and (b) thieving drivers, I contacted the Entertainer to ask them to find out what had happened. The first response i got from the Entertainer was for me to phone Hermes and find out myself. Maybe I'm being picky, but if I buy something online I believe it's the sellers who are responsible for the delivery being successfully made - not for the customer to do all the donkey work for them. So I complained a bit. Which was good because Customers Services simply said they would re-send the items with Yodel instead - except that not all the items were in stock any more so they part-refunded me. Which is annoying a week before Xmas. Then Customer Services emailed me to say they couldn't use Yodel and they would have to use Hermes again. At least I think that's what they said - their English and grammar was apalling (not sure if it was someone who was a bit thick or had been hitting the sherry after a Xmas lunch....). At least, today, my replacement parcel turned up - from Yodel. So I'm not sure what all that nonsense about having to use Hermes again was all about. UNFORTUNATELY - the parcel had been opened and not resealed. FORTUNATELY - the courier obviously didn't need any of the order for his own kids Xmas presents so it wall all there. So would I use the Entertainer again ? Not bl**dy likely. I was being a cheapskate because the stuff I ordered was on sale. From now on I'm sticking to professionals like Smyths Toys.

Excellent quality everything i ordered arrived everything i ordered was on sale so bargin prices and a vood add to my christmas stash for my 4 children

Click and collect, ready in 30 mins. 2 mins to pick up... Brilliant

We bought our sons present on Black Friday allowing plenty of time for delivery before xmas. Unfortunately The Entertainer failed to deliver his gift (a build your own playhouse). Firstly they refused to accept it hadn't been delivered and eventually said it was at a business address (well, who knows where as we dont have one), then second attempt has been misplaced by yodel. Their customer service is poor refusing to accept any responsibility. We have had to buy a different present for xmas right at the last minute from a more reliable toy shop, costing us more than we had wanted to pay but had no choice as our 3 year old would've been very upset that santa forgot him. We will never use The Entertainer again and will be advising others to avoid too. Awful- stay clear.

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