3.4 / 5

3.4 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.4 / 5

Trust Score









Is legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis





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Based on 534 reviews



8 reviews



100 reviews



426 reviews Review

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Last update: Wed, Mar 9, 2022 1:36 AM

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customer service 2 /5

Appalling customer service has a few issues with car I bought from them tried calling to get fixed and no one is interested they said would call back on 2 times of me ringing and not heard a thing very poor

3 years ago

review by V. T.

#customer service(1/5)

Appealing service at Great Yarmouth branch. Very rude and didn’t deliver what they promised on main service. They lied and cheated, the manner was aggressive and unprofessional. Been going there for 5 yrs but the 6th year service is the worst service. Avoid this branch like a plague. The thurlow nunn values are a joke, they are not caring, respectful,professional and definitely not putting the customer first. Gary Osborn regional manager states that customer satisfaction is a priority... I very much doubt that statement

3 years ago

review by H. H.

My partner has just been sighed at by Rob Culbert at the Luton branch which I find unprofessional and just rude. I have brought her car as arranged first thing this morning at 0815 hours and was told we would get a phone call when car was ready. I was assured when booking in and when bringing in that it would be repaired on same day. This was done and I had to chase update leaving me short of time to arrange ghetto g myself and my partner to work. We were not told to bring DL for replacement car and when we said she didn't have her DL Culbert sighed and said he wouldn't release car till she had DL. Had we been told to bring DL or been told the car wouldn't be ready on time we could try make other arrangements. This is n6 our fault so I strongly object to being sighed at. The service I have had from this branch has been poor. No updates. I have had to chase everything and have had no apologies when they have been at fault throughout sales and vehicle repairs. I would not recommend this company to anyone. Was told by sales manager to write to branch management but I will not do this as kn6 my complaint would be hidden and others will experience worse or same problems I have experienced.

3 years ago

review by Lisa stack

They offered me a car which was already sold and I even rang up on the day about moving the car and they agreed to it but when I got to the dealer they told me it was sold 2 days previous. They also couldn’t offer me anything similar to the car I wanted. Not at all impressed with their customer services or commutation

3 years ago

review by Chloe Hammond

#customer service(3/5)

Bought a Mokka from Thurlow Nunn (Dunstable) November 28th 2019, after 2 weeks the vehicle broke down 3 times so it was returned to them Dec 12th. I had no return calls after calling the garage Dailey 4 times leaving me to turn up at the garage irate to get an answer from the manager Chris who ignored my calls. I was told the wiring was in a wrong position and could not release the car until repaired following which Thurlow Nunn rang me advising the catalyst had melted. As this was in the 30 day period I advised Im rejecting the vehicle as this was for my wife to drive my children, want my money back or a replacement. At no time did we receive a courtesy car. My wife even attended the garage and saw a sticker on the window advising 'caution do not start this vehicle'.5 weeks later 17th January 2020 we was to pick up the replacement and the finance was to raise £5 per month. I was ok with that until they asked me to sign the agreement and see they added an extra year in the finance deal. Absolutely disgusted with the way we have been debt with. The manager Robert even said he is struggling to get the finance down to what the initial repayments were... NOT MY ISSUE!!! Ive rejected all and cancelled my purchase advising I do not want to deal with them. In all not having the vehicle Im financing lost over £100, paying for a vehicle that does not sit on my drive.

3 years ago

review by Dean Enefer

car serviced new timing belt and pump fitted ,got car back day late scratch down rear bumper was basically called a liar could not of been done there after doing about 20 miles coolant light came on found expansion tank cap pushed in and not done up also heater sensor for turbo not refitted correctly leaking complained service manager very rude and did not care at all will not be using again cowboys

3 years ago

review by Julian Hiles

Waited six and a half hours for my jobs to be completed but with no engagement by receptionist regarding the wait. Only engaged when asked what was happening and why the delay with no explanation. Very discourteous receptionist who had the affront to call me "Darling". Go there in order to ensure Lifetime warranty is enabled but then they cannot even be bothered to ensure that it is "renewed" after completion of a Service and have had to chase them in order for it to be done. I am one of the other 50% who would not recommend. Two weeks after my visit still waiting for a response to my telephoned complaint which have now asked for them to reply in writing.

3 years ago

review by Deleted User

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.

by Smart.Reviews Review

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