Tickets to India

3.8 / 5

Tickets to India

3.8 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.8 / 5

Trust Score

3

Reviews

3.7

Social

5

Featured

4.5

Technical

Is ticketstoindia.co.uk legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Twitter account found with large audience
  • We found several negative reviews about this site
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

14

reviews

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0

AI declined reviews

0%

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Ticketstoindia.co.uk Review

Ticketstoindia.co.uk Customer Service Contacts

372-374 Cranbrook ROad, Gants Hill, Essex, Ilford, IG26HW, United Kingdom

[email protected] 020 8518 9100

Company Details

Year started: 1997

Last update: Tue, Jan 11, 2022 1:00 AM

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Ticketstoindia.co.uk Reviews & Complaints (14)

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price 2.3 /5

refund 1.3 /5

customer service 1.7 /5

Don’t even want to click on one star as they are even worse. I booked a ticket on January 2020 and had to extend it due to lock down. They told me that I have to pay extra and “There would also unfortunately be a cost for defending chargebacks as we have to make a £50 charge to cover the considerable amount of time that it takes and an additional £20 charge as the bank charges us this when a chargeback is raised”. Then I had to take a special flight to India and they promised me that they would give me a partial refund. I was chasing the refund almost twice every month by phoning and received reply to wait for another 24 hours every time. More than 20 emails without any proper reply from them as well. At last, they said they approved a partial refund on 30 of October 2021 after waiting for 1 year and 10 months without even acknowledging how much it will be. But, they mentioned there will be another £15 handling fee.

I’m not sure why they can’t say how much it is? Also, what about the time and money I spent on chasing this up with them and the airways directly as the travel agent lied to me saying that they haven’t received the refund from the airlines (but airlines confirmed me that they already processed the refund).

I’m sure tickets to India retained so many passengers refund like me as I’m sure nobody will be bothered to chase up like me (2year now). But, I didn’t want to lose my hard earned money to an organisation that doesn’t even have any ethics.

They don’t even reply to your emails.

I contacted them again today and received such a rude response from one of the staff saying “you waited for 2 years, why can’t you wait for another 24 hours? Send the email again and we will reply to you”

Such a worse company-not going back to them and none of my friends or anyone I come to know. I think they don’t know customer satisfaction and word of mouth is the largest advertisement which they are loosing by such unhappy customers.
1

2 weeks ago

review by jaceenageorge

#refund(1/5) #customer service(1/5)

Very happy with the service from Austin who helped me change the tickets for my parents. Would recommend to others.
5

5 months ago

review by PatrickDuffin

View business response

Reply from Tickets to India

5 months ago

Dear Patrick,

Many thanks for your review and for taking the time to share this with us. i do hope that Tickets to India can be of service to you again soon.

Kind regards,

Customer Care Team

Very very unprofessional staff specially Austin and Nick.. they just ripping money from the customers.. I booked my flights tickets from them but due to coronavirus my flight was cancelled and I asked them to change my travel dates which was free of cost. But on the name of fair Difference they charged another £170. When I check my new travel dates same time flight dates was cheaper than whatever I have paid.. after that I complaint them.. they were shouting and keep disconnecting the phone.. people Please donot buy any tickets from them. Just go to directly to air flights provider. They will change dates free of cost no any extra charges.. NICK shouldn't be work their.. if hes doesnt know how to talk to customers. Shame Shame on you guys.. very very Very rude, unprofessional people...
1

1 year ago

review by S. Q.

Stay away from this unprofessional agent. They found the current pandemic situation as a perfect opportunity to charge admin fees to their clients when they are not entitled to charge such fees under their own T&C's. This looks even worse when they themselves emailed the customers confirming they will receive full refund.
1

1 year ago

review by Sebastian

#refund(1/5)

Be careful when booking flight with ticket to India. They are fraud when come to make changes or refund with flight. I have book ticket with them few times. First time I lost all my money was in 2012 when kingfisher airlines got bankrupt. No refund was made until now. I thought now they might be good so I book flight again with them for turkey Antalya in dec 2019 and now due to Coronavirus my flight has been suspended so I have send email to refund the ticket but no reply. Call Turkish airlines they said as you have bought ticket with ticket to India so they will issue a refund. As we have process the refund to them on 19 march 2020. I call ticket to India this morning and ask for refund they said we did not receive any refund so you need to call airlines. Now I don’t no who to speak as ticket to India don’t take any responsibility so will be loosing £1240. So be careful when booking with them spend little bit more and go with reputable travel company like booking.com or Expedia. As I have book my hotel with booking.com non refundable and still they have refund my money and waive of cancellation fee due to coranavirus. Did big mistake booking flight with them. From last 15 days when I call they are lying on the phone that we have apply for refund from Turkish airlines. Some day they say wait until 30 April until lockdown. As all airlines contact centre is close. Spoke with navneet one of the advisor he said go ahead and get the refund from Turkish airlines. They are rude on a phone. As I have purchase the ticket with ticket to India. If you want to loose your money then book ticket with them.
1

1 year ago

review by Mohammad

#refund(1/5)

I have been purchasing tickets for my yearly trips to India. This year because of Covid 19 was unable to fly on regular return tickets. It was by Qatar Airlines,which had cancelled the flights few times and as a result I was stuck for almost four months in total with elderly vulnerable mother. I kept them posted on regularly. I was charged to RESERVE THE SEATS for Qatar airways for different date that too within 24 hours. I had to purchase extremely pricey one way tickets to the UK as part of Vande Bharat mission by Air india, as Qatar Airways had no precise dates for the departure. After finally returning back, Tickets to india took their own time JUST to refund the charge for reserving the seats in the second flight. I should be refunded half of what was not used and being my agent they should be supporting me, instead they tend to turn blind eye and sitting on my money since I booked tickets in January 2020. They simply shifted their responsibilities on the Airlines? I did not buy directly from Qatar Airlines and paid money in full to Tickets to India so why should the refund become airlines's concern? I should get half of my tickets worth from Tickets to India itself. Extremely frustrated and disheartening even after providing all the evidences to prove my situation. I would request everyone to stay away from such a company who simply mints money at any cost,even in life changing situation as Covid 19.
1

1 year ago

review by S Lodhiya

#price(1/5) #refund(1/5)

If there is one travel agent who takes advantage of COVID-19 Pandemic, that is "Tickets To India". Absolute SCAMMERS. Don't even think about buying anything from them. Website says one thing, their team says something else. They should be sent to prison for stealing money from affected customers. Booked repatriation flight from them, tricked us on the call and charged us double the amount than what actual airways charged. Later checked with airways, who said they never even charge that much on their commercial flights, let alone repatriation flights. DOGS WAITING FOR A SECOND WAVE, SO THEY CAN STEAL MORE MONEY FOR THEIR YACHTS. STAY AWAY FROM THESE PEOPLE, WE DO NOT HAVE TO LOOSE OUR HARD EARNED MONEY TO THIEVES. DISGUSTING PIGS.
1

1 year ago

review by W. M.

These comments are based upon my own TRUE PERSONAL EXPERIENCE and talking to other customers with recent dealings with TICKETS TO INDIA LTD They are the most disgusting low life company you will ever deal with. Their CEO is SURESH KUMAR a likely indian tycoon with his family involved in the business making monies from VULNERABLE people during this difficult covid times. They use alias ENGLISH NAMES to disguise their INDIA mentality and Customer service skills. Beware of a Mr NICK CLOUT this is an alias and likely to be called Scheming low life GUPTA. He is the person who will deal with your complaint in an aggressive unprofessional manner. Their antics include offering flights during a pandemic to INDIA when there are no planes allowed with certain carriers and then cancelling at last minute with prolonged refund times and CHARGING ADMIN FEES. Their iliterate INDIAN AGENT NAMED WITH FAKE ENGLISH NAMES then consider to overcharge and make you purchase a new ticket when you need to make changes to an already purchased AIR INDIA VBM ticket to make money. These people who head this organisation are making money and you should consider an alternative TRAVEL AGENCY which has MORAL and BASIC HUMANITY.
1

1 year ago

review by GURU JEE

#refund(1/5) #customer service(1/5)

my flight was cancel by airline due to covid 19.Waiting for refund now ticketstoindia charge £50 pound as admin fees. airline gave them full refund even they want £50 i am requesting please don't book any flight with them we will together teach them a lesson. Good thing is i spoken to my bank they said you will get full refund. i made dispute claim against them. one of my friend he book in lyca fly and he got full refund from them. please stop buying ticket from ticketstoindia very bad customer service.
1

1 year ago

review by Dinesh

#refund(1/5) #customer service(1/5)

Ticketstoindia Dishonest, Misleading, Unprofessional & Non transparent Ticketstoindia team fails to mention both in FARE RULES and IMPORTANT NOTES section, (1) If you miss your departure flight for any reason, you would not be allowed to board the return flight with Air India??? which means you would lose your whole ticket money! (2) If you need to change 1st departure journey, the change can cost almost the price of whole return ticket around $400???” Isn’t not explaining important terms clearly at the point of sales is a case of deception and unethical practice??? (3)Ticketstoindia.co.uk is non transparent because despite my several emails they have not yet explained since last 15 days what is the CLEAR break up of BASE FAIR and ALL the TAXES instead went silent and how they calculate CHARGES around $400 related to simple change in departure journey? (4)Ticketstoindia is dishonest because when their discrepancies were highlighted to them they first went silent and later dishonestly changed the terms and stated that those terms were there before without realizing I have evidence of their dishonest practice. I have reported this matter to their senior management and parent company Acetrip ltd and guess what they also went silent. I have waited enough and I am going to highlight ticletstoindia malpractice not only on various reviews portals but across major news sites.
3

1 year ago

review by Sgupta E.

#price(3/5)

I have tried calling tickets to India multiple times in the last few days, asking about a refund for our flights. I understand that there are flights that require attention that are happening sooner, however we have put in a request many days ago. At first they said it would take 48 hours. Following on from this, when I called, they said it would take 3-4 days. Calling after 4 days, the man on the phone was very rude and abrupt and told me that they would tell me one day before the flight was due to leave about my refund, which I find quite alarming that no one would have replied to my email for 2 and a half weeks. I specifically only asked for an email to be sent to me detailing when I would receive the refund but was denied this and kept being told I didn’t understand. As I was expressing my concerns on the phone, he went quiet and, then put the phone down on me as he could not give me any rational as to why it was so delayed. I thought maybe, the phone cut off, however I called back and the same thing happened when he could not answer my questions and he put the phone down on me again. This is very unprofessional and I am thoroughly displeased as to how the situation has been handled, trying to fob me off with a random number of days that they will get back to me, just to get me off the phone. I will not be booking again with ticketstoIndia.
3

1 year ago

review by Deleted User

#refund(3/5)

Booked a ticket for India and now because of Coronavirus spread Govt of India suspends travel to country. I am trying to contact TicketsToIndia on phone but nobody answers. Tried to contact them through web chat, an agent named Simran connected then left asking to wait. I was waiting for around 30 mins like a fool. I bought through them first time and this is my last too. Would never come back and will tell my friends, relatives about my experience. WORST CUSTOMER SERVICE Bought my original Ticket for £568. Now trying to change it for a ticket with a price of £466, which is also advertised on TicketsToIndia website. They still told me to pay £50 fair change. DISGUSTING & GREEDY PEOPLE
3

1 year ago

review by Narinder Singh

#price(3/5) #customer service(3/5)

They are scammers, they claimed a £145 fee for date change when the flight was already cancelled for that day and I was entitled to change my booking for free. Customer support are rude and stupid. They will do anything but help
3

1 year ago

review by Shubham K.

We found that this business has an active Facebook page with 5358 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase. We discovered that this business uses Twitter for networking with their clients and promoting company news and updates.
4

by Smart.Reviews

Ticketstoindia.co.uk Review

Ticketstoindia.co.uk Customer Service Contacts

372-374 Cranbrook ROad, Gants Hill, Essex, Ilford, IG26HW, United Kingdom

[email protected] 020 8518 9100

Company Details

Year started: 1997

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