Timpson

3.4 / 5

Timpson

3.4 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.4 / 5

Trust Score

3.4

Reviews

1

Social

5

Featured

4.5

Technical

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  • Linkedin account found with large audience
  • We found several negative reviews about this site
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Reviews Analysis

39

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Timpson.co.uk Review

Slate House Signs Zippo Lighters Shoe Care Personalised Gifts and more from the name you can trust - timpsoncouk - Over 1000 shops in the UK offering mobile phone repairs engraved trophies watch and shoe repairs

Timpson.co.uk Customer Service Contacts

No contact details for this company.

Last update: Sun, Oct 10, 2021 9:11 PM

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Timpson.co.uk Reviews & Complaints (39)

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delivery 3 /5

price 3.8 /5

quality 3 /5

refund 2.5 /5

customer service 3.6 /5

Visited Timpsons in the Morrison's car park in Llanishen in Cardiff North. The professional and friendly advice from "Shane" was extremely helpful and very clearly communicated. I believe the gentleman is also known by his nickname as "Captain Cod," I would highly recommend this person and his business. Thank you.
5

1 year ago

review by David John Llewellyn

Just had an awful experience at Timpson in Cleveleys and wanted to share to avoid others wasting their time. Went to get my mum's key cut. Had to take it back 3 times as it did not work. No apology the guy just told me he was the manager with 6 year's experience as if that made a difference when the key didn't work. He just threw £10 at me and said 'Have a refund darlin'. So rude. I went to the key cutters opposite the library in Fleetwood and they did it first time so it wasn't me or the key. I would suggest avoiding Timpson on Victoria Road if you want the job done right first time the key cutter in Fleetwood is Fantastic!
1

1 year ago

review by Sue

#refund(1/5)

Problem with car key remote. Went to Timpson at Tesco Chichester. Scott extremely helpful. He could not have done more to try and sort it out. So pleased to have such good customer service. Very happy customer
5

1 year ago

review by Janie

#customer service(5/5)

Glasgow union street Here is the thing I was shocked by the rudeness of the annoying little tool I spoke to. I went In and asked to make sure they did pictures for a passport. He said to me yes, and to make sure I'm keeping myself right, I asked the guy what about my mask, in a sarcastic tone the little maggot said to me, " you need to take your mask off" in a sarcastic tone, leaving me feel small totally
1

1 year ago

review by Andrew Stevenson

Joe, at Tesco Potters Bar, is first-class. Nothing is a bother and he is so professional and, without question, is a credit to Timpson. Timpson are lucky to have Joe who is such a dedicated and professional employee.
5

1 year ago

review by Janet

Llanishen Cardiff store arrogant and unhelpful. 3 items for drycleaning sent txt message to say ready for collection but whn to pick up only 1 item ready at a time. 3 trips. Shane in store arrogant no appology only oh our hub is busy! Well we are all busy. Will go to another drycleaners frm bow on. Driven a total of 30 miles (3 round trips) to hv 3 items drycleaned. Sorry life too short for this carry on. Good bye Timpsons.
1

1 year ago

review by RB

Fantastic service from the Warrington branches. I use the large Tesco branch (jewellery) and the Birchwood branch (watches) I put in a selection of jewellery (earrings and bracelet) to be repaired. They are sent to another branch, where you will receive a quote. You then decide if you want to go ahead. Excellent prices for repairs in comparison to high street jewellers. Only yesterday l collected my wedding ring which was re-coated, again excellent job great price. The staff are also very knowledgeable in respect of jewellery and watches. I wouldn't consider going to a Jewellers now, as Timpsons offer a fabulous service.
5

1 year ago

review by B. G.

#price(5/5)

Timpsons lost an All Seasons king size duvet of my fathers that was originally purchased from John Lewis. Despite the claim being made due to Timpson's incompetence they refused to give a settlement that would enable my father to replace his duvet with a comparable product as we were unable to produce a receipt. When you leave your items this isn't made clear. Only once you claim is it requested but still there isn't mention that it will affect any settlement offered. It was difficult to find a receipt when the duvet had been purchased by my recently departed mother but this is of no concern to them apparently. The 'customer care' lacking at all levels. Word of warning, don't leave any items with them unless you have a receipt. I'd recommend you go to a local cleaners where it is done in house and the possibility of losing your items less and the customer care is much better.
1

1 year ago

review by E. A.

I wanted the battery replaced on my key fob and was told it can be complicated and people often mess up when doing it themselves. Any way I was quoted £14.95 so I agreed as I didn’t want the key not to work and couldn’t unlock my car. It took the man maximum 2 minutes to put a £1 battery in it. I got home and thought I would replace the battery in my identical spare key and it took me 30 seconds.
1

1 year ago

review by Neville Roberts

Second time this has happened (If it dont fit bring it back) other shops manage to make it fit first time why cant Timpsons. Then you do take it back and they ask for your receipt (you dont need a receipt if you can prove purchase and as retailers they should know that.
3

1 year ago

review by Mr Peed

Three attempts to cut a basic Yale key in Leamington Spa. Gave up and got a refund after attempt three. Wasted 2 hours and caused me 4 miles of walking (half a mile each way to home to try the key each time). Every time the key looked slightly different to the original but assured it would work- but didn’t. Shoddy, careless work. One failed attempt is unlucky, two is sloppy/careless, three is deliberate or complete incompetence- a basic Yale mortice lock- nothing complicated. Went to a nearby non-Timpson shop after that and the copy worked first time. And for 2/3rds the price. Rip off and poor customer service.
3

1 year ago

review by Deleted User

#price(3/5) #refund(3/5) #customer service(3/5)

Great customer service from Andy and Glen at Timpsons, Carpet Trades Way, Kidderminster, would recommend highly
5

1 year ago

review by Carolyn T.

#customer service(5/5)

Ordered 2 memorial plaques for my recently departed Dad. One plaque arrived no problem the other not so.. have rung on numerous occasions the web shop with no answer. Tried sending timpson customer care emails still no reply. Eventually found a number for complaints to be quickly and abruptly put through to a different dept before even having a chance to say my complaint. I’ve got through now to the “web shop” having been put through again to be told plaque was sent out 10 days ago.. I said I have had no emails nothing to confirm delivery anything. Transpires the plaque has apparently been lost by Royal Mail and so now I have to wait for a new one. (Which I have paid 3 weeks ago at £40). Terrible customer service and won’t be using this company again!
3

1 year ago

review by Alison Stanford

#delivery(3/5) #customer service(3/5)

I have purchased several of the lifetime battery guarantees quite happily to sell these guarantees And take your money but I took two of my watches to Timpson’s in Sainsbury’s Blackpool I was told that one of my guarantees did not Match the watch and I said look at it again because I’ve been using this guarante for five years without agreeing with me or saying anything just took my watch and said come back in 20 minutes now the chap you have in there Mark could certainly do with going on a customer service course as manners are free However Timpson’s have honoured the lifetime watch guarantee and the batteries have lasted a good while and always done a good job on replacing the batteries
3

1 year ago

review by Deleted User

#customer service(3/5)

I would like to share my experience with Liam on 25/01/2020 @ 13:00 at your Asda Coventry, Walsgrave store. I went in with my wife to get her watch battery replaced thinking that we can get a positive experience. Right away though the colleague was not helpful in explaining the price, nor was he friendly at all. As soon as he had replaced the battery, his attitude was focused on getting the payment completed. We thought to inspect the work for our own comfort but he was huffing as if he had a massive queue. The store was empty , so there no other customers he was serving. I had enquired about my car keys and instead of explaining the method on how it would be done, he was being rude and was treating me like a 5 year old child by repeating his words on a harsher tone. I have to say this has been my worst experience ever with Timpsons!
3

1 year ago

review by Anish B.

#price(3/5)

Hi East Kilbride arcade thanks to Mark and staff who provide efficient, friendly service at a fair price So thankful to have 3 working watches especially work fob Cheers Lynda E.K.
5

1 year ago

review by Lynda A.

#price(5/5)

Went to your store inside Sainsbury Chelmsford to get a key cut and was charged £7, when we tried it when we got back it went in the lock but would not turn, rather than go all the way back to Chelmsford took it to the store at Tesco Braintree, the guy put the same key back on the machine and said it would be fine, surprise surprise, I have another trip back to the store today as it still will not turn in the lock, maybe it will be third time lucky but I will not hold my breath.
3

1 year ago

review by Carol W.

My daughter took her phone in for a replacment battery at timpsons in the mall cribbs causeway and the store managed to damage her screen. 3 visits later and a whole load of lies from the three staff members there and the screen was replaced but the way we have been treated has left a very poor view of timpsons.
3

1 year ago

review by Stewart J.

I have used timpsons in Piccadilly London in many occasions and I have never been disappointed with the service I receive The guys who work there are friendly always smiling when I walk in and more importantly very helpful and professional I just had a watch battery and a set of keys cut and although I had a issue with the keys the guys in store quickly remedied the problem with a new set with no hesitation and couldn’t apologise enough for the inconvenience it had caused me I wouldn’t go anywhere else to be honest fabulous service and customer liaisons every day no matter what time it is Also James who works in this store really is a top man and a asset to timpsons Expert on watch straps and batteries and a gets the job done quickly with no problem even when I’m in a rush he always goes above and beyond to deliver his fantastic service to us the public So a massive thank you to him Morris Cole
5

1 year ago

review by Morris Cole

I had the battery on my fossil watch replaced in April 2017. I paid for a long lifetime guarantee and a card was issued to me reflecting this. Last month my watch stopped working so I took it back to Timpsons , the same store in Ealing Broadway , to replace the battery. The person at the counter looked at my card and said he could not help me as the card that was issued to me states it was a Pulsar watch that I had initially brought in. I tried explaining that I don't own a Pulsar, in fact no one in my family owns a Pulsar watch. I am wondering if this is a deliberate scam used by Timpsons to save them money. I will not be going back there again .. customers please beware , check what is written on the card before you leave the store. A total rip off.
3

1 year ago

review by Debbie G.

Timpson.co.uk Review

Slate House Signs Zippo Lighters Shoe Care Personalised Gifts and more from the name you can trust - timpsoncouk - Over 1000 shops in the UK offering mobile phone repairs engraved trophies watch and shoe repairs

Timpson.co.uk Customer Service Contacts

No contact details for this company.

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