Teachers Mutual Bank

November 2019, i was travelling in Thailand and despite telling TMB of this, my card was blocked during my first transaction and trying to get help from this awful bank was so unbelievably frustrating and disappointing.. i kept running out of credit on my phone so i called my Aunt in Australia who called TMB for help and they refused to call my Thai number to help me (ING, my other bank,called me twice to help me). Disgusting service. Today, after emailing days ago to ask for help during this covid crisis and making repayments despite being unemployed, i have heard nothing and am still being charged interest although other banking institutions are helping their customers with a hold on this. Money suckers and an unhelpful institution. Cannot WAIT to work again so i can pay my credit card off and leave this awful bank.

I have been with TM Bank for about 40 years since they were a credit union. They obviously do not employ enough staff for their extended hours calls. Today I needed an urgent overseas transfer of money to London. I emailed the scanned request before 9am. They rang me back at a 4.30pm and asked me to ring them back. It took 1.35 hours to talk to someone who then refused to give the Overseas transfer people a message from me .. as of course by then they had all gone home. DO NOT BANK WITH THEM... unless you have a life to waste!

I’ve been with the TMB since 1998 when they were the TCU. Even though they only had one branch they made things work. Since becoming TMB however they have gone down a terrible well-trodden path of poor customer service and up -selling (generally showing more interest in selling add-on insurance than helping you with your enquiry) BE WARNED: if you have been a loyal customer with a great credit rating and haven’t had any issues before they WILL knock you back on a car loan! They don’t even bother stating that they will get back to you in 2 working days anymore- it’s just an open-ended time frame. If you call and try and apply over the phone they actively discourage you by saying it will take an hour and a half! This is even when all your pay goes into your account. They finish the conversation by trying to sell you insurance for your home loan that you don’t want.

Not recommended!

I've been a member for 12 years and I'm bailing out. TMB as they are now known are inferior to other banks and credit unions in every way. Their interest rates are the same or higher than the main banks, they have much much worse online systems, hardly any ATMs or offices, slack staff and extremely conservative lending policies. In short, there is no point in using this bank unless you want to punish yourself.
10 years ago they were competitive
Bad service, bad policies, bad interest rates

After being a member with TCU for over 10 + years I finally took the initiative to move banks to NAB. Now i'm incredibly happy and actually feel that my money is secure.

Last year my internet banking got hacked and was [censored word removed] out of $3000. After that i decided to move banks, as I realised one of my friends with NAB had amazing amounts of internet security that the TCU hadn't even touched upon yet. During the process of filing the police reports for the TCU for the internet banking [censored word removed], the TCU Fraud Control customer service agents were extremely rude and unfriendly.

Not to mention the horrible monthly $5 account fee they decided to bring in within the past few years. What a bloody rip off! Get your act together TCU or you'll loose all your members.
If you took the nightmarishly long trip to the Silverwater office, you got to take some free juice from the fridge...
Hopeless Internet Banking Security, Annoying Introduction of Useless fees, Rude Customer Service

I’ve been a member of Teachers Mutual Bank (previously Teachers Credit Union) for well over 10 years and am disappointed to say their service levels have dropped significantly during this time. The amount of time you spend on hold to speak with them over phone is getting ridiculous. This is a problem, given the lack of conveniently located branches in NSW, available to call into to resolve any issues. They also drag the ball big time on announcing what they will do when interest rate cuts come through from the RBA. On top of that if they do pass on the cut or part thereof, it is never passed on until the beginning of the following month.

I have been a member since 1981 and have always been treated fairly but am wondering if anyone else has had this strange experience. I have a $1000 per day limit on my withdrawals (though never used anywhere near that) but yesterday I noticed that 2 lots of $500 making $1000 had been withdrawn from my account but certainly not by me. I contacted the Fraud section but they could not accept it as being Fraud as a debit card would have had to be used and these cards are encrypted for more safety so that you have to use a code numbers and that I or somebody else must have had access.. Fair enough, but I am the only one with access to my debit card I carry it with me everywhere and I certainly did not draw any money out that day though used my swipe card to pay for lunch. I am wondering if there is some new horror out there that can steal money from us not yet widely lknown as yet & if anyone has had similar experiences.. I am now resigned to losing the money. I have to say the lady I dealt with could not have been any nicer but I would love to solve the mystery.

Customer for over 40 years, for 2 days I have tried to contact tmb waiting 20 minutes on the phone before requesting a callback which never happened, Today 45 minutes wasted. Before, when this was a simple credit union, the service was top rate and the customer was recognised. Now it is downhill all the way. Maybe tmb should be part of the bank enquiry into customer service!

We found that this business has an active Facebook page with 14000 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers. We discovered that this business has a Wikipedia page. To us this shows that the business is credible and well known for its products, services or innovation.