travisperkins.co.uk

3.7 / 5

travisperkins.co.uk

3.7 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.7 / 5

Trust Score

2.7

Reviews

3

Social

5

Featured

5

Technical

Is travisperkins.co.uk legit?

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  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • We found several negative reviews about this site
  • Instagram account not found
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  • Pinterest account not found
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We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

20

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0

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0%

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Based on 2779 reviews

Smart.Reviews

3.7

20 reviews

Mamma

3

100 reviews

Sitejabber

5

1 reviews

Trustpilot

3.6

2658 reviews

Travisperkins.co.uk Review

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Last update: Sat, Jan 1, 2022 5:40 PM

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Travisperkins.co.uk Reviews & Complaints (20)

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delivery 1.9 /5

price 3.5 /5

refund 2.3 /5

customer service 2.5 /5

After all the hard work the staff do across the number of brand's Travis Perkins own and the amount of money they make for the Travis Perkins brand's the staff will only get SSP if they have to self isolate due to the corona virus and if Boris Johnston puts the country on lockdown they will only get SSP after everything they do for the Travis Perkins brand's and all the millions Travis Perkins makes they should be ashamed of themselves and should look after all those loyal staff members. stop being greedy Travis Perkins and look after your staff. You would be nowhere without them
1

1 year ago

review by J. P.

Disregard towards a long term customer and money loss making delivery service. An order placed a week in advance arrives two days later. I've been a client of the Vauxhall branch for many years all went pretty smoothly except the last order. I placed the order with Darrin O'Connor a week in advance to make sure that we'll have it delivered on the day in the morning. The day comes but no order is delivered. After chasing them repeatedly over the phone in the branch, because Darrin wasn't answering his phone, they acknowledged that they have no stock hence no delivery. They promised a delivery for the following day in the morning. And it didn't happen. I started chasing them again halfway through the morning and they promised that the driver is close. I kept chasing and same reply although the time was passing. In the afternoon still no delivery until almost 3pm. By this time the work day was almost over and my team waited 2 days of work (paid in full) for this order without which the project couldn't start. Still no news from Darrin. Starting with the manager, except the usual "we do our best", there was no real action to put this straight in any way or even better to contain it before it became so worse.
1

1 year ago

review by AC

#delivery(1/5)

Your website stated that if I purchased a shed shown as 'in stock' it would be delivered within 30 days. You have now advised that it will take considerably longer for the item to be delivered. This means you misrepresented yourself on your website, which I can only see as a method of gaining money using false promises. This is disgusting behaviour. You should not lie in order to gain sales.
1

1 year ago

review by Mike Langsford

Mat at Nottingham branch is an amazing customer service advisor he went extra mile to deliver my goods on time. He is always professional, helpful and polite. He is asset to Travis Perkins I hope he is rewarded for all his hard-work and his dedication to his customers which is outstanding. Many thanks to Mat ?
5

1 year ago

review by Izzy

#customer service(5/5)

Poor communication about delivery, non-supportive customer service, let down customer, careless staff. I ordered three bags of gravels and after 9 days I am still waiting for to be delivered. I spoke with the manager of the Eastleigh group and received empty promises with no success. Untrustworthy service, avoid at all cost!
1

1 year ago

review by Alex

#delivery(1/5) #customer service(1/5)

Wish I had never ordered from a nightmare of a company. Next day delivery well a week on no sign of my delivery. 18 phone calls later nothing just false promises. Do not order anything from this company lies lies lies not at all good for you blood pressure. I will be demanding a refund today. Finally received order... surprise surprise a customer returned second hand mitre saw complete with marks of usage and sawdust. Not even packed .. phoned customer service another apology must have sent out return item back to waiting for collection and delivery of new item.... week number 2 roll on....please don’t waste your money or time on this company you will regret buying from them..... £230 pound out of pocket
1

1 year ago

review by Peter singh

#delivery(1/5) #refund(1/5) #customer service(1/5)

I would like to thank Gaz, Daz, Kieran and the team at Travis Perkins Denbigh for the fantastic service and support throughout the lockdown. Without them I would not have been able to achieve my goals on my jobs. Many thanks Lads ?? KWN Construction
5

1 year ago

review by Kev Newcombe

I ordered a Shed in July and was told delivery could not be delivered until September I agreed to this. Invoice arrived stating 7th September so I arranged everything.m existing Shed would be taken down the day before etccetc I rang on 3rd to confirm delivery to be told No delivery would not be until end of September no commication. ALL my organising taking shed down, ordering skip for removal, people building new one etc etc. Disappointed was not the word, no apologises.
2

1 year ago

review by O. V.

#delivery(2/5)

Disgusting. No communication when delivery is changed. Cannot find you on the system when you complain but manage to cash the cheque of over £360 without problem. Disappointing when you have arranged everything and people to erect the shed etc.
1

1 year ago

review by B. R.

#delivery(1/5)

Tavistock branch 1/6/20, Takes ages to answer the phone, min order value £50 click and collect, min order of 5 bags sand, can't buy unless I have n account and cannot go in to get one. All ridiculous and non customer friendly. Using corona virus as an excuse for bad service.
3

1 year ago

review by Deleted User

Visited the Redditch branch just before closing time Saturday 23rd February. The 3 guys there were excellent, very helpful nothing to much trouble. Glad to see a place sticking to its closing time rather than putting down the shutters 5 mins early.
5

1 year ago

review by Clive N.

Driver lies ,he did not put my order in my site and said they send it with small lorry but after that they discount my money 20 percent and refund my money.
3

1 year ago

review by Richard S.

#refund(3/5)

Placed an order last weekend paid in full for delivery today 28th March left a phone number in case they needed to contact me. Waited for delivery nothing arrived. Telephoned Wolverhampton office to be told delivery wasn't coming. No courtesy phone call to tell me they said they had refunded my payment but nothing in the bank. Not happy had z job to do this weekend and no materials.
3

1 year ago

review by Lisa Webb

#delivery(3/5) #refund(3/5)

Ordered two door good price and delivered on the day arranged
4

1 year ago

review by Neil C.

#price(4/5)

Website prices are unrelated to the shop prices, their rep said the website pricing is 'just a guiide', good priced a total of £95 on website, quoted at £260 over the phone, woefully inept.
3

1 year ago

review by Deleted User

#price(3/5)

4 lengths of 4 by 2 wood was warped
3

1 year ago

review by Ray I.

Expensive compared with their competitors, accept payment on goods that are currently out of stock but don't tell you until you've paid. Estimated delivery days are always way off and a Customer Service department that is totally clueless.
3

1 year ago

review by Andy F.

#delivery(3/5) #customer service(3/5)

The one in Cambridge near the college. They are rude, thick and sexist and do not know what they are selling or what things are for. Unbelievable
3

1 year ago

review by Deleted User

Very rude delivery driver, delivered on kerb but would not deliver to drive 2 ft away no response to ringing branch, contacting via Facebook or twitter ... just don’t bother with them absolutely rubbish and rude
3

1 year ago

review by Deleted User

#delivery(3/5)

I used this company for many years from the mid eighties and spent a lot of money with them. I sold my company (replacement windows) in 2017 and out of the blue in 2019 I get a demand from TP for monies owed by the new directors who took the company into liquidation. Their argument is that they have found a personal guarantee signed by me back in 2006!!! So, all the fluff on their website about family values and moral trading is just that, fluff! TP's credit control department tells me they never take action against Directors who are no longer associated with a company who owe them money but in my case their legal department are doing so. Here's my suggestion to you all. Check if you have what looks like a personal guarantee with them (Beware, it might not look like a Personal Guarantee!) and tell them you want it removed or else you are going to cancel your account.
3

1 year ago

review by Greg Odonoghue

Travisperkins.co.uk Review

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