trouva.com

Had an email on 24th December to say my goods had been dispatched and estimated delivery 30th December. Called the delivery company on the 31st to see where my order was and they confirmed that it had only been dispatched on the 30th! I paid for express delivery. Very disappointed and will definitely not be ordering gifts from them again

Ordered an Easter egg, amazing chocolate, packed beautifully, it not only arrived in perfect condition but within 3 days. Would recommend 100%!

I have had mugs from Trouva for the past 15 years. Quality is great and such prompt delivery. One very happy customer, thank you.

Amazingly fast delivery of each beautiful product I bought and that was a week before Xmas!! Impressed!

Fast delivery thank you , maybe could be free or discounted for orders over 80, even 100 :)

I’m an still waiting for my order that I placed on the 7th of May and it is now the 25th, the tracking service has not kept me updated; the last piece of information I received was on the 13th which was “nothing to collect” and hasn’t changed since. I am still waiting for a response form this company because the money has already been taken out of my account so either I expect it to be found and sent to me or to receive a full refund. I’m waiting for a response.

I ordered a gift for a friend on the 5 May and haven’t heard any more from Trouva or the individual boutique since. I have contacted customer support to follow up my query and have had no answer either. Not impressed at all.

Shoes ordered were perfect for my granddaughter comfortable and easy for her at 2 to put on herself

I've written to you already explaining that my experience wasn't brilliant in that initially your system proposed buying my order from 2 shops one of which was in France which would have made it cheaper to buy from a local store. Then having completed this order, you sent me a 15% off code so I returned to the boutique I had made my purse from to see if they had more of the same socks...they said that they had but that they weren't up on the website... I explained that I would like to order through Trouva but for some reason they didn't update their goods on your site in the for me to use the code. In essence, I think you have a good idea but its success is going to be down to your retailers having the desire and will to keep your site up to date. I guess my experience wasn't brilliant but not great either... I'm rating you as poor because of the leg work I had to do in order to make the transaction possible when I'm guessing your site's objective is to make finding what one want's easy, cheaper and finally the actual purchasing seamless and easy...

I had to chase an order when it had failed to turn up after 3 weeks, told order cancelled as unable to reach suppliers. Order from different suppliers, after 2 weeks told unable to reach that supplier. Six weeks wasted, inform customers soon as possible, what is happening, don't wait to be chased and let them down. Communication with customers poor.

I have ordered four products through Trouva so far and have been disappointed with my experience for two of them. One of my items didn't turn up. It wasn't until I chased Trouva to find out where it was, that they informed me that the item as was out of stock. They had already taken my money at this point, AND sent me any email to say my item had been shipped – when it clearly hadn't. On a separate occasion the product I received was different from what I had ordered. At first I assumed, I'd possibly selected the wrong option when ordering – however, upon checking my order and reviewing the description Trouva's website, I realised that the they have used the incorrect images to display the product. My wife has also ordered from Trouva and received damaged and dirty goods. And get's no response to her emails when she writes to complain. I will not be using this site again in a hurry!

A pleasure to have such a good experience at this busy time of the year (Christmas) with such a personal message, lovely touch.

All the independent shops I’ve been looking for, all together under one roof. And the shopping experience is much better than Etsy’s way easier to use and navigate. Very pleased to have found this!

Product was great and delivered on time, would have given them a 5 star review but I won't be using Trouva again as I've been inundated with promotional emails ever since making the order - way too many messages is like harassment in your inbox.

I am still waiting for my item over 2 weeks after order it. I have contacted customer services several times and still not had a reply. Not impresssed

Bought for my 2 year old grandson . A good choice . His 5 year old brother also loves it.

Ordered my item 2 weeks ago and it still has not been delivered. Did receive communication from Trouva (apparently item sent to wrong address) although little was done to actually resolve issue/ get my item to me in timely manner.

I’m So super impressed with my purchase from Sunshine & Snow in Biddeford, Devon via Trouva! Quick delivery, packaged really Beautifully, with even a handwritten thank-you card inside. I will certainly be buying from you again. Thank-you!

I got a denim jacket as a present for my boyfriend's birthday. He loved the jacket. I ordered it on a Wednesday and it was delivered on Monday (2 days earlier than expected). Overall, I am very pleased with the purchase and the service and would definitely order again from Trouva.

I ordered a package weeks ago and it has not arrived. I’ve had no update.