UK Garden Supplies

3.3 / 5

UK Garden Supplies

3.3 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.3 / 5

Trust Score

2.9

Reviews

1

Social

5

Featured

4.5

Technical

Is ukgardensupplies.co.uk legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • We found several negative reviews about this site
  • Facebook account not found
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

20

reviews

vs

0

AI declined reviews

0%

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Ukgardensupplies.co.uk Review

UK Garden Supplies - Large online Garden Centre

Ukgardensupplies.co.uk Customer Service Contacts

Bowland House, Ellerton, York, YO42 4PN

01757 289273

Last update: Wed, Mar 9, 2022 1:30 AM

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Ukgardensupplies.co.uk Reviews & Complaints (20)

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delivery 4.2 /5

price 1 /5

quality 5 /5

refund 2.5 /5

customer service 3 /5

Very pleased indeed with the service from this company. The slimline greenhouse is just what I needed for a small space. When it arrived there was a slight defect with the stitching on the cover leaving a gap. I contacted them and they could not have been more helpful. A free replacement arrived by courier next day!
5

1 year ago

review by Happy Devon Gardener

ordered a wooden planter - quick delivery but it was the wron one - small not large. Sent emails/onlineform - no response left phone message, no response. Finally got through on phone, they offered collection or refund difference in price, said I'd take refund. They paid £10 to my account - not the £13 difference - DO NOT USE THIS COMPANY
1

1 year ago

review by A. S.

#delivery(1/5) #price(1/5) #refund(1/5)

I ordered several garden supports and they arrived promptly. However, one of the items was incorrect (similar but smaller and cheaper item) and I have failed to receive any response from this company. I have emailed, left voicemail and even texted the number they suggest but all to no avail. I could understand if they’re having problems and have said so but just need a response. This is making me extremely stressed. I am shielding, live alone and have no one to help. Sadly I cannot recommend this company. I’ve had to do a lot of online ordering over the last couple of months and this is the only time that I’ve been treated so badly. Beware. Shame as the products are good and would get a much higher rating if they just responded by any means.
1

1 year ago

review by W. H.

I wish I’d seen all this review, I would never have placed an order with this company. Ordered 4 items, I have only received one which was delivered by a ‘ghost’ because I just opened my front door and package was just there !! I’m yet to receive the rest of my order and customer support is almost non existent. Please be warned- order at the risk of your mental health
1

1 year ago

review by W. K.

Completely got the wrong end of the stick. My order actually arrived but my elderly mum just assumed they were for my sister so did not inform me. I feel I have to come back to clear the air as I already wrote a poor rating. I do apologise. Yes, all my products actually arrived My apologies all
4

1 year ago

review by G. E.

Received goods promptly but cannot get a VAT receipt - 3/4 phonecalls where it was promised , numerous emails too. Told my email isn't working but clearly an excuse as their automated emails come through. Requested to have them posted - no response. If you cannot get a VAT receipt I am inclined to think the business is charging VAT, scamming their taxes & keeping the money. Due an HMRC audit I think.
1

1 year ago

review by Zest (St Andrews) Ltd

This company has taken over £220 from my bank account last month, and have not received either order confirmation of goods, or goods. Their shambolic website should have alerted me to the fact that they are not to be trusted. I wish that I had read the reviews before placing an order. I have been looking after my ill mother for 10 years, and thought that I knew the online market place pretty well. If you value your sanity, then DO NOT deal with these people!! They are charlatans, and have no code of practice. REALLY!! It is all very sad, as I do believe that their products are meant to be good. Wish that I could judge for myself!!
1

1 year ago

review by G. B.

I had placed my order (Bamboo fencing) last Saturday and then checked out the reviews. Initially I was concerned on reading some of them but I have to say there was no need to worry. I received my order promptly and am thoroughly happy with it. Great quality and great service. Thank you so much Fiona I would happily recommend and buy from you again.
5

2 years ago

review by Jacqui

#quality(5/5)

Customer service is nonexistent - telephoned twice left message followed up by email - every time I call always asked to leave a message. The items ordered were received badly packaged and broken. I would not recommend this company to anyone based on my experience.
1

2 years ago

review by David from Kent

#customer service(1/5)

Ordered 3 items in March, only 2 delivered. Have sent 4 emails and rung 3 times but no response. Can't get missing item delivered or a refund. Absolutely no customer service. Would never use again. Do not order from this company.
2

2 years ago

review by Deleted User

#refund(3/5) #customer service(3/5)

Ordered 2 packs log rolls and 1 pack of spikes on 18.05.20. and they arrived on 20.05.20.!! So pleased with quality of goods and prompt delivery - I have now finished garden revamp and really pleased with end result and look! Would recommend UK Garden Supplies.
5

2 years ago

review by Carole Smith

#delivery(5/5) #quality(5/5)

I was very impressed with the quick service of this Company, delivery driver very polite will use again and recommend.
5

2 years ago

review by M. Maynard

#delivery(5/5)

I have bought items from Uk Garden Supplies before and delivery has always been quick and I have been impressed by the quality of the items. When only part of my recent order arrived I contacted Uk Garden Supplies and they promptly sent replacements for the missing items. Excellent Customer Service
5

2 years ago

review by Deleted User

#delivery(5/5) #quality(5/5) #customer service(5/5)

Placed order on the 4/5 still not received despite two chasing emails requesting an update. Not impressed will be contacting my credit card company to make a complaint and attempt to get my money back. Wish I had read some of the previous reviews on here.
2

2 years ago

review by Deleted User

I’ve taken delivery today (Tuesday) of the 2 large wooden troughs I ordered last Friday - the Bank Holiday Friday. I am really impressed - the speed of delivery has been unbelievable, the quality of these troughs is amazing and they are exactly what I wanted. I’ll be visiting the website again for more goodies and will be recommending it to my gardening friends. After being badly burned in the past I’ve had my faith in buying from online garden suppliers completely restored - thank you
5

2 years ago

review by Deleted User

#delivery(5/5) #quality(5/5)

Placed an order on the 21st April, still not received it. Have sent several emails and messages and left voicemails....nothing! Complete silence! Took my money for the item though, if uk Garden Supplies read these. I want a refund, and will not shop with you again. Be warned, they are still taking orders and taking your money, but no one will answer queries
1

2 years ago

review by Denise A.

#refund(3/5)

I recently posted a review about not receiving goods and not able to get in contact with anyone regarding it. The matter has now been resolved and I am in the process of removing the review. I am satisfied with the circumstances surrounding the misunderstanding and it's been resolved quickly and efficiently. Anyone waiting on orders or waiting for contact, please note it is being sorted and there is a reason for the late deliveries. I would not hesitate in using UK Garden Supplies again and I apologise to them for the original review I posted.
5

2 years ago

review by Denise B.

Ordered a springer spaniel Ornament weeks ago, sent several emails which have all been ignored. Rang several times finally managed to get through and last said this has been sent Royal Mail and should receive next few days....a week later and I am still waiting. Absolutely disgusting service
2

2 years ago

review by Deleted User

Missing item and when I have contacted them for a refund on all my items 4 weeks ago, I have been ignored! No communication and no chance of a refund. AVOID!
2

2 years ago

review by Deleted User

#refund(3/5)

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
3

by Smart.Reviews

Ukgardensupplies.co.uk Review

UK Garden Supplies - Large online Garden Centre

Ukgardensupplies.co.uk Customer Service Contacts

Bowland House, Ellerton, York, YO42 4PN

01757 289273

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