usawallpaper.com

I ordered a toothbrush holder and lotion pump on 2/2/09. I received notice the item was on back order.

On March 6th, my account was charged for the items $47.47.
On March 9th I received notice that the items had been discontinued and my order was being cancelled.

I wrote them back asking them to credit my account back for the items since they were no longer available and they should not have charged me until the items were actually shipped.

After writing to them 3 times and calling customer service twice, I still have not received my credit of $47.47... Today is 6/7/09. 3 months AFTER my account was charged when it should never have been charged.

Do NOT deal with this company.. They must make their money by charging you for items they never ship.. hoping you will forget all about it.

I placed this order on 9/6/08. After waiting 3 months and never recieved the order, I called USAWallpaper. I was assured my order would ship.
By Feb 2009 I still never received my order. I called and emailed, and I was told that my refund was being processed.

About once a month I would call, and each month I was told my refund is being processed.

After 1 year of waiting for either my order or a refund, I called and emailed them.

I received this email from them:

Dear Joseph:

Thank you for contacting USA Wallpaper with your credit concern. We understand your frustration and want to do our best to help you.

We want to be completely transparent about the struggles we are facing as a company. The truth of the situation is that USA Wallpaper has been impacted by the economic climate. The home decorating industry has suffered with a decline in sales directly related to the fact that the number of new homes being built is down considerably. This has caused our manufacturers to increase order minimums and extend their backorders. The extended backorders and supply issues have caused increased cancellations and customer refunds for our company.

We’re not trying to make excuses for our present circumstances but we feel that we owe you an explanation. Please know that although our response time to your refund has been slower than normal, we are trying hard to work through the problems that the circumstances have created. Our company has made extensive budgetary cutbacks and we are doing our best to work through this situation.

Our commitment to you, our valued customer, and our business is still strong. We greatly appreciate your patience as we work through this difficult time.


Stephanie
USA Wallpaper
Customer Care Specialist
http://www.usawallpaper.com
email://[email protected]



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Still no refund.

We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.