3.5 / 5
Trust Score
3.2
Reviews
1
Social
5
Featured
5
Technical
Is usbgear.com legit?
- Many trusted websites are linking to this site
- The EV SSL certificate is valid
- This website has existed for more than 3 years
- We found several negative reviews about this site
- Facebook account found but audience is small
- Instagram account not found
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
12
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 75 authority websites mentions and 2 mentions in other websites
Based on 18 reviews
Smart.Reviews
3.5
12 reviews
Knoji
3.5
5 reviews
Trustpilot
3.2
1 reviews
Usbgear.com Review
Usbgear Offers everything USB 30 and 20 serial port usb hub chargers to Industrial USB Adapter
Usbgear.com Customer Service Contacts
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Last update: Fri, Feb 9, 2024 3:47 PM
I received the item back a month or so later with a good power adapter, and no refund. No replies to my e-mails, I am probably stuck with it.
In short, marginal product, no documentation, offensive technical support and no customer service. Never again.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
The only drawback to this vendor is the limited online information concerning one's purchases and and the inabilty to reprint invoices.
I'd rate them 8/10
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
After two business days after ordering my rush 2-day shipping, I received weird tech support email showing that my order was out of stock; and, wont be available 3-5 business days. No apologies, nor sincerity, nothing. Their website shows pretty much everything as "In Stock"... while most items are NOT.
It wasn't very surprising when I called the support phone number, that the person who claimed to be "the owner" sounded extremely unprofessional and rude (talking over me, etc), actually kind of slimy character ...not somebody I'd ever want to do business with.
I guess that's why Amazon.com screens all their resellers. If Amazon doesnt trust them, I probably wouldnt either.
It's sad to see companies like this get away with such poor service for so many years. Hopefully, people do web searches before ordering from this guy. If money had transferred hands, I would definitely report the way this person does business to the BBB.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Edit: This is GREAT, and says it all about this company.... sent them a note telling them of my reseller ratings review.... They called me to basically tell me to piss off... now that's great customer support isn't it??!!!! At least the jerk agreed to take his junk back so I guess it's a win/win!! We'll see just how much of my original purchase price I get back.
As stated by many others here... Buyer Be ware!
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
No response to email attempts, but I finally reach someone on the phone. He apologizes for problem and replaces order for me.
First order arrives with double appropriate shipping charge. Week goes by and there's still nothing on the second order. I call again. I'm told they screwed up again, and will (AGAIN) replace the 2nd order, and wave shipping (because of wrong charge on 1st order).
Another week, nothing. I call, its on backorder, will ship next week.
Another week, nothing! This time I call and they have no idea who I am and don't see anything but the first order in the system. I have to write a long-winded email explaining everything and they finally reply with: only one order was placed and we shipped it according to your request, we made no mistakes. I have both of the online receipts to prove them wrong (and I attached them to my email).
So not only did they completely screw up and screw me out of extra dollars, I never received the second order and have now been called a liar.
Don't ever order from this company!!!
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Oh, and when the product arrived, I was extremely dissapointed. I paid an overpriced $90 for this plastic POS that broke after 2.5 months?! I mean, the plastic isn't even the high quality plastic that, say, laptops are made out of... it's just regular old junky plastic! Maybe if they had sold it at the appropriate price, I wouldn't be so dissapointed.
This just really sucks; being a student, do I really want to go through the certainly 1-2 month process of obtaining an RMA, waiting for them to test it, and then waiting for them to ship it back via snailmail? Plus, seeing as how the other reviewer said they didn't even send the product back, I am doubtful about my own chances as well...
I don't recommend ordering from this company, simply because the quality of their products is poor, and the charge DOUBLE PRICE for the SAME PRODUCT!
PS this company assumes a huge number of different names under different websites... Their "biggest" (ie parent) name is Quality Cables, and they also go by USB Gear, Firewire Gear, Hardwaremax, Coolgear, and a bazillion other names
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 75 authority websites mentions and 2 mentions in other websites
Usbgear.com Review
Usbgear Offers everything USB 30 and 20 serial port usb hub chargers to Industrial USB Adapter
Usbgear.com Customer Service Contacts
No contact details for this company.
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3 years ago
review by Bollinge L.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)