warwickestates.net

2.9 / 5

warwickestates.net

2.9 Poor
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2.9 / 5

Trust Score

2

Reviews

1

Social

5

Featured

4.5

Technical

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44

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Based on 2321 reviews

Smart.Reviews

2.9

44 reviews

Mamma

2

249 reviews

Trustpilot

3.1

2028 reviews

Warwickestates.net Review

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Last update: Wed, Mar 9, 2022 1:32 AM

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Warwickestates.net Reviews & Complaints (44)

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delivery 1 /5

quality 1 /5

customer service 2.1 /5

Our problems withe WE continue. I fail to understand how companies like this can operate in plain view. Useless Savid Javid was supposed to sort it out and failed big time. No ombudsman - monitored by cronies. The onlt time they respond to anything is invoicing and letting you know they are not liable for a problem. Scum is too nice a word for them. And if you want a laugh read the fake reviews they write in Trustpilot.
1

1 year ago

review by steve howell

Our development feels very let down by Warwick Estates. They won the contract to look after our development with their big promises, but since then, they simply failed to deliver even the minimum services expected of a property services agent. We've found Warwick Estates to be slow, poor communicators, full of excuses, evasive and argumentative.
1

1 year ago

review by Sarah

Behind the artificial forums, Warwick Estates provides the most disgusting level of customer service that I have ever received from a company. It is quite evident that Warwick Estates peddles a false image through public forums, while it continues to provide the same terrible service as the attrocious service which it unenthusuastically inflicts on my block of flats. My experience of Warwick Estates shows a catalogue of ignored support requests, rude responses and errors in their work.
1

1 year ago

review by Jennie

#customer service(1/5)

Simply atrocious. Warwick needs to work much harder on their customer service, comminication, quality of service and value for money. They never properly answer our emails, they're always very cagey and dodge or blatently ignore questions. Service is at the low quality end of property maintenance, costs are high and don't represent the low quality of work provided, and generally the property managers they've appointed to our development are unenthusiastic and disinterested.
1

1 year ago

review by Mr and Mrs Jenkins

#quality(1/5) #customer service(1/5)

Its saddens me to have to deal with a company like this. As a paying leaseholder in a scheme which Warwick Estates manages (I use that term loosely), I have raised multiple requests on the Warwick estates portal for feedback (year-end budgeting, service delivery and illegal COVID parties taking place at our scheme) all of which seem to fall on deaf ears. I followed up again today to ask for feedback, only to be told that another note would be sent to our property manager Emma to contact me. Asking to escalate to her director for feedback, I was told that "The Directors do not get involved in the complaints procedure" and that "I believe the next step would be to raise a complaint with the Property Ombudsman". It blows my mind that a company would rather escalate to an external governing body to solve what is clearly a communication and client relationship management issue. See communication thread attached. Amateurs.
1

1 year ago

review by Dylan Burke

#delivery(1/5)

The absolute pits. Infuriating to interact with. Never come across an organisation with such low levels of ownership and total disregard for operating with integrity. Shambolic organisation and accounting. Arrogant and disrespectful customer service. Just thinking about them makes my blood boil. God knows how this company remains in business. If you have ANY choice in whether to engage with them, walk away before it's too late.
1

1 year ago

review by Rebecca E

#customer service(1/5)

Warwick Estates are a truly abysmal specimen of a management company - they do not manage. They do not deserve ANY stars. Everything all the bad reviews here say about them is 100% correct, our experience of them has been excruciating. PLEASE, PLEASE DO NOT GET INVOLVED WITH WARWICK ESTATES
1

1 year ago

review by Concerned

Never in my life as a landlord (20years) have a dealt with a more incompetent company with the worst staff attitude I’ve ever had the misfortune of dealing with. How they are allowed to be in business I do not know.
1

1 year ago

review by X. E.

The most obstructive company I’ve ever encountered. Apalling customer service. Arrogant and obtrusive senior managers who go to great lengths to avoid answering questions. Erroneous service charges. High churn of property managers who know very little about property management. Years of missing annual service charge accounts. Anomalies and errors in annual service charge accounts. Residents constantly having to complain to try and get things resolved. Never ending intransigence. Nothing ever improves.
1

1 year ago

review by L Ross

#customer service(1/5)

Are you a landlord who likes to be abused by their tenants? If so, Warwick Estates is probably the company for you. Their absolute uselessness and incompetence means that your tenants will be calling you on a daily basis to complain. Warwick Estates took over from our previous management company with the grand promise that they'd lower our payments. You can guess what's happened. Surprise charges for work that everyone in the building is pretty sure hasn't been done. When challenged on this work and asked for invoices and proof, Warwick get upset and threaten you with a small claims court. Same with if you need particular forms in order to sell your property. Want to know exactly where all these new charges are going? Don't hold your breath because they won't show you the accounts. There's been payment plans changed with no reasoning. Conveniently they've turned off their phones due to Covid-19 (probably so they don't have to hear us screaming at them over their complete uselessness). Yet they're unwilling to give people leeway on payments because of, you know, a global pandemic. They take money on the promise that they'll do something and then never do it (Hey, Warwick, where's the decorating job you promised us three years ago? The one that you threatened to take everyone to court over if they didn't pay?). There's broken lightbulbs being stored in the hallways. Holes in walls that have been there since before I moved in several years ago. The cleaners, bless them, are doing their best in what are otherwise strange circumstances. We were promised new landscaping. Not happened. Don't know when the last fire checks were because they don't leave copies of the certificates on the noticeboards. This company is only interested in one thing and that's access to your bank account. If you see Warwick Estates on any property you're thinking of buying, run. Seriously. It's not going to be worth the pain. Oh, and don't believe the 5* reviews.
1

1 year ago

review by B. M.

Lowest of the low. They have the worst reputation in property management. Nothing has improved since they've been managing my estate. Most things have got a lot worse. They need to be banned from property management. Come on RICS, HSE and ARMA, it's time something was done about this terrible company.
1

1 year ago

review by X. X.

Disgraceful how our service charges are no longer calculated on square footage as per the original covenant of the lease but is now based on type of flat and number of bedrooms instead. Pretty shambolic that no resident has been notified about this and we're also double charged on the reserve funds as well. Funny how the fake one liner positive reviews are creeping back in on their other main review site. No doubt they have been paying someone abroad to post fake reviews.
1

1 year ago

review by Jimmy

Absolutely awful company I have had the property for 12 months and the lift has been broken since November there are dead animals among litter and sofas abandoned within stairways young children walking past rats it's just horrendous that a company like this is still able to be in bussiness. Do not use this Company!!!
1

2 years ago

review by M. S.

It's not often you encounter a company with such terrible service that it doesn't just leave you disappointed but it leaves you shocked and dumbfounded by its unapologetic acceptance of its low standards. Warwick Estates is such a company. The property management services from Warwick Estates are shoddy to say the least. With Warwick Estates at the helm, if something can go wrong then it definitely will go wrong. Since Warwick Estates took over managing our development there's been nothing but trouble. We repeatedly find the property managers at Warwick Estates to be slow to respond, frequently taking them months to just acknowledge a problem after it has been brought to their attention. They have been late in attempting to fix essential repairs, frequently costing residents many times the cost had repairs been implemented straight away, but they allow minor faults to develop into major faults. Financial accounts issued by Warwick Estates contain errors and take 4 years to produce, meaning our development has not received financial accounts for the last 4 years, and those accounts issued so far contained errors anyway.
1

2 years ago

review by Amy

They are just criminals They are just criminals. overcharging for everything and scamming left to right. They abuse their situation and do not provide any service or repair. the property they charge over 1750 GBP per year to "maintain" is a sh!thole where they haven't shown up in 3 years. never made anything there yet they charge for made-up stuff. they are just a criminal organization.
1

2 years ago

review by H. B.

The narrative is: Warwick thought they could do a better job. This became an assertion that they are the Muhammad Ali of property management - we are the greatest - they declared. They never were of course, and the faster they grew the more they failed. Now managing 1500 developments and 50,000 dwellings according to their latest self promoting video they ought to be far better and more organised than they are, but it seems they were just people having-a-go at managing, or perhaps the truth is closer to mismanaging more and more properties. How is it possible for a company that is so inept is allowed to handle tens of millions of their clients' money? The answer presumably is the myth of regulation and the abject failure of Parliament and UK's legal system once thought to be the standard for all the world to emulate. Warwick are quite a dishonest company that has at times helped themselves to people's money. Most of the time they are merely telephone operators with fancy titles making calls to service providers to fix something that might not be broken had they done their jobs properly in the first place. RICS are no longer a serious regulator, if they ever were, instead RICS are a member compensated organisation paying lip service to their code of conduct and sheltering their members. One way they do this is by keeping their investigations secret. In a recent RICS disciplinary hearing Warwick boasted of having the industry leading gold star risk management system, only RICS never asked to see it, so whether Warwick do or they don't cannot be determined, but they certainly know little or nothing about risk assessments. Having abandoned residents of one building to several days without heating or hot water, and no fire detection or alarm system, and no emergency light system, they did not inform the residents of the circumstances. Asked if they had done a risk assessment they said they had not, and wondered why anyone would think they should have. If fire detection and alarm systems can be allowed to be out of service, then they are not really needed in the first place, except we all know they are mandatory. On another occasion post Grenfell Tower they wired closed a smoke venting system in a block for at least 2 weeks and again failed to notify residents. Warwick act as if they have been granted a royal prerogative so they can conduct themselves as if they are above the law, because that is exactly how they behave. Of course that means the landlord they represent also has wide contempt for the law. However it has to be said that for people to be able to violate the law year after year and get away with it, the law must be feeble to begin with, and the courts incapable of upholding the law, but first Parliament must have made a complete mess of writing laws that unenforceable and have no teeth, no serious monetary sanctions, no custodial sentences, and as if to prove the point about RICS, all existing regulators either can do nothing, will do nothing, or simply don't case. Presumably they all think, like Dominic Cummings and Boris Johnson that the law is an ass or otherwise it is there to use against ordinary people, but the born-to-rule, the aristocracy and the wealthy and influential people of Britain are largely exempt. The Royal Family, it seems, is a much larger group of people than we imagined it to be. No wonder Prince Andrew has told the USA to get lost. What could possibly result in Warwick year after year failing to produce those legally mandated sets of accounts for a development. There is a long list of possible explanations, but the most likely is they are simply drowning. They don't have enough people to do the work, and they lack competency in all kinds of ways. How many years? Well, three consecutive years at least, and almost certainly four. We'll know soon enough. Warwick's internal disciplinary proceedings is a sham, it is there to make them look good, but it is simply unavailable, meaning you can complain all you like, they don't care, so don't waste your time. Communication is key to every aspect of human life and good communications are essential in business, especially any business with more than one employee, but Warwick treats communications as a bit of a joke. They are not serious about communication. Ask a tough question and they probably won't reply at all. Ask them a question they find inconvenient and they will send some sort of irrelevant reply, or avoid answering directly, or resort to one of a list of excuses they no doubt have beside each computer terminal. I think the measure of their contempt for the law is reflected in their continually daring us to take them to tribunal, something they consider a trivial matter, because, they say, they win 99% of their tribunal cases. They are presumably either lying, or otherwise surely they have to have tribunal panels in their pocket, what do you think? Overall, the message to anyone who has never been involved with them is - you've been fortunate - but if you are considering them, don't, you'll regret it, and perhaps the more pertinent message is try to avoid becoming a leaseholder if it is the last thing you do. In UK leasehold situations are toxic. Countries we would once have considered uncivilised, and more recently as emerging nations, do a much better job with their leasehold laws and protections of tenants, but then UK is not the competent four nations it once was, and the abject handling of our own epidemic version of the SARS-CoV-2 / Covid-19 pandemic is as much proof of that as we require, unless we are afflicted by wilful blindness of course and like Trump think we've done the best job of any nation. Leasehold - avoid like the plague … If unable, Warwick - avoid at all costs.
1

2 years ago

review by AFO John

For those who are disgruntled with these cowboys please familiarise yourself with the RICS Service Charge Residential Management Code as The contents of the Code may be used in evidence and taken into account, if relevant, in court and tribunal proceedings, especially those for the appointment of a new manager where landlords or managers have failed to comply with the Code (Section 24 of the Landlord and Tenant Act 1987, as amended by section 85 of the Housing Act 1996.) Whilst compliance by managers of the guidance contained in the Code is not mandatory, managers should be able to justify departures from it. In light of the ramifications in court or tribunal proceedings detailed above, it seems that managers should be prepared to justify any departure by them from the Code in tribunal or court proceedings. https://www.rics.org/uk/upholding-professional-standards/sector-standards/real-estate/service-charge-residential-management-code/
2

2 years ago

review by Jenney Q.

We all know where their real priorities lie if their Associate Director is spending his time responding to all the bad reviews and posting fake ones on another site instead of actually dealing with the real issues and that is sorting out the consistently bad customer service, rip-off service charges, breaches of both SLAs and ARMA Consumer Charter and Standards, etc. Shambolic leadership from the top down.
2

2 years ago

review by Steve Rogers

#customer service(3/5)

4 months ago there was a leak from the apartment above us into our bathroom. It took Warwick estates so long to organize someone to solve this leak that we couldn’t use the bathroom without getting water leaked on us for 2 months, the bathroom ceiling was covered in mould and the mould spread to our bedroom onto the wall and carpet. It’s been FOUR months and we’re still waiting for the damage to be repaired. Lizzy has excuse after excuse, will not pick up her phone and even when we’ve called Warwick estates to ask someone else for assistance they say there is nothing they can do to speed up the repair work that they are responsible for. It’s absolutely disgusting to be treated so poorly by a company.
2

2 years ago

review by Deleted User

This company have doubled our charges in the six months they have been with us. The service they provide is appalling. They are certainly making the most of being part of an unregulated industry. The government need to put a stop to the leasehold rip off and that includes companies like this. The company are awful the staff are useless and the service provided non existent. Avoid avoid avoid
2

2 years ago

review by Just Another

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