Wi

3.5 / 5

Wi

3.5 Average
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3.5 / 5

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4.5

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Wickes.co.uk Review

wickes.co.uk

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Last update: Wed, Mar 9, 2022 8:15 AM

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Wickes.co.uk Reviews & Complaints (29)

I had a kitchen installed by Wickes, except they’re not Wickes but subcontractors, the fitting of the kitchen units were great but the worktop is a mess, I’ve had the Apollo composite and the fitter looked at me and said he’s never fitted one of these before, the edges are wonky and the corner is suppose to be rounded, as one of Wickes customer service team said it looks like it been cut with a pair of scissors, the drainer isn’t straight and one is about 1cm short which he knew about and said nothing he can do, they keep asking the installation manager to contact me but I’ve heard nothing and this has been going on since 13/02/2020, I’ve now put my case through Resolve to see if they can help, I would like either new worktops or a refund.
2

3 years ago

review by Deleted User

Where do I start,placed an order on the 5th of May for an in stock item due on the 25th.On the 23rd a nice young man who liked to call me Bruv called from the store and said my item was no longer in stock.On 24th had a text from courier to say I would get my delivery as planned.Got a text on the 25th to say my delivery had been made.Wher to I don't know.Rang customer services 5 times in 5days for information.Waste of time.Got a refund today on the 30th.Waste of a month.
2

3 years ago

review by Martin I.

Wickes Pontefract - extremely rude staff, so unhelpful and talking down to customers, i wanted to order from store for delivery as tiles i want is in two colours - only one on website but boxes of both colours in the store. Appreciate the system has been turned off for delivering from stores due to current situation but the way staff dealt with me when i asked the question was shocking. Level of customer service in this branch is very poor.
1

3 years ago

review by Deleted User

Waited five weeks for a garden storage box. Phone call day before delivery, item out of stock. Complained to customer services by email, couldn't get through by phone. Still haven't got my money refunded ! No box! No refund! Avoid!
2

3 years ago

review by Mary Brown

Only gave one star because i can't give zero .ordered 2 tubs of cupinol fence paint online on 27th april delivery date 22 may when it was delivered said 1 missing 1 to follow rung pudsey store up leeds spoke to a very rude man who said don't know when the other one will be delivered as we haven't got any this was in stock when i ordered it afer a week rung again and was told the same thing then last night had a tex to say it will be delivered today between 7am to 5pm will never use wickes again
1

3 years ago

review by Elaine Fawcett

Would recommend if you need your items delivered, they say there is a slight delay, which is understandible, but they have had ten weeks to put things in place, not slow in taking your money though.
1

3 years ago

review by Peter L.

AVOID Do yourself a favour and don't use Wickes for your kitchen unless you enjoy months of stress and dealing with a customer no service department who really don't care. Once they've got your money they are not interested. I'm absolutely disgusted with them, thought they were a reputable company, but they are by far the worst company I have ever had the misfortune to deal with. You would think when you spend 12k with a company they would look after you, but no.
2

3 years ago

review by Sam G.

I ordered 55 sq m tiles , half way through the pallet they changed colour . I rang and rang customer service and the said they were on to it . It’s now 2 weeks and I havnt had any help even tho I ring everyday . They lied and said they emailed every shop within 60 miles . I went to all Wickes within 60 miles and found them myself and asked for the manager at every one and none knew anything about it
1

3 years ago

review by Robert Staples

Had the misfortune of dealing with Nadir and his team in 2019. Nadir began by stating that our recently done bathroom was overpriced during the design consultation. He then promised the earth saying we would be provided "the best" builders. unfortunately he lied and we actually got builders who were meant to be checked on each day as it was their first kitchen. Obviously it was a complete disaster and the installation was done to a very poor standard with lots of damage around the house as well as damage and holes in the finished units. We were promised two weeks installation but in the end it took over seven months to complete. Simon the regional manager took over however he is uncontactable (even customer services can't get hold of him) and again failed on multiple promises to fix the work and offered a derisory gesture of goodwill of about 2% the total cost. The builders were fired but we were the ones who suffered. You can only assume they are due to employ new rookie builders for jobs coming up... The work was finally finished in February 2020 with customer services unable to get hold of anyone who can make a decision and they have stated explicitly it can be normal for it to take up to seven months to have work rectified. Unfortunately their current procedures are not up to a standard you would expect and you would be better off looking elsewhere. I have also just had to replace one of the isolation switches they placed due to it being faulty and repair the pipe to the washing machine.
1

3 years ago

review by Ben Cobau

I ordered some fence posts and post mix on 17/5/20 was told first delivery slot was Thursday which would be 21/5/20 when items were not delivered I checked the order only to find delivery was 11/6/20 rang wickes customer service to query this date only to be told it was correct and I should have been told this when ordering this firm is a complete waste of space will never deal with again order cancelled no help whatsoever
1

3 years ago

review by Deleted User

I ordered some goods to be delivered and 1. Was told I had to go to the local branch to collect part of the order, but could not collect the rest - despite me ordering and being promised delivery of all the order. 2 . I was rung up the day before the rest of the order was due to be delivered to be told they had sold part of my order to another customer. On both occasions I was promised someone would ring me back , but I am still waiting. How can you sell half my order to someone else, when I had paid for it, and then ask me if I want to cancel the order . All I want is my order, but they still have not rung me back.
2

3 years ago

review by Deleted User

Have now ordered click and collect at the warrington store on two occasions. Both exactly the same result. After ordering I received an email confirmation. The web site says should be processed in about 8 hours barring sundays. Over 3 days later still no contact to say my order was ready. After contacting the helpline waiting and waiting then used the live text who did reply with 3 auto replies with nothing to do with my question. Phoned the store cut off 3 times and no answer twice. Eventually went well out of the way to the store who did eventually supply the goods. Wickes communication is non existing and I will never use them again. I understand it is a busy time but don't state you have a click and collect system when it does not work. When I arrived home 2 hours later I recieved a mail to state my collection was ready. What a joke.
1

3 years ago

review by Paul V.

Giving wickes 1 star because I can’t give zero . Ordered & paid for Keter garden storage box 24th of April with a delivery date of 19th may. That morning at around 10.15 got a text saying delivered coa.phoned customer services to say it hadn’t been delivered.after some time I was told it was coming directly from the Brentwood store so I took it upon myself to call them, I was told they didn’t deliver it because the order had been canceled,( not true ) said it would be delivered the next day Wednesday, Wednesday came & went still no delivery.phoned the store again lot of excuses,the driver must have left it at the wrong house ,you didn’t here him knocking, they will know he delivered Because the van has a tracker.,in the end they said they would send another one for delivery Saturday insinuating we were not telling the truth. Saturday came and went and no delivery, phoned the Brentwood branch Sunday morning spoke to Donna the manager who was very rude and irate was then told the truth. item wasn’t sent because it was damaged and they didn’t have any in stock have your money back.how wicks have been in business for so many years with this sort of service and management at their stores is beyond me.do not order goods from this company.
1

3 years ago

review by Mrs Well

I wanted to do a garden project during lockdown but didnt have enough paint left so ordered some more from wickes for delivery which would take 3 weeks due to the current situation - started my project and then waited patiently for the rest of my paint to arrive - less that 12 hours before delivery was due I got a call to say they didnt have most of my order despite already taking my money for it 3 weeks previous (surely they knew then they couldnt complete my order - or they should have put it aside ready) - so I am left with a half finished job and no paint available to even finish it completely - I cant get the same colour elsewhere so have no choice but to start the whole thing again in a different colour - what a waste of time and money - worse still they told me it will take over a week to get a refund on this so am really not happy at all - the customer service was awful and Im really angry about this especially as they then had the cheek to charge me postage deducted from my refund for the 1 out of 10 items they could deliver - def wouldnt ever use wickes again thats for sure - was my first time shopping at wickes and will def be my last - If I go back online and add it to my basket again it still says its available so another customer could end up disappointed and out of pocket too.
2

3 years ago

review by Mr Bradley

I ordered a kitchen from Wickes in September 2019 and what a mistake that turned out to be. Planned fitting date was the 2nd December and the kitchen was to be delivered the 28th November. It first started to go wrong when the fitter called on the 24th to ask if it was ok if he came on the 3rd to start as he had been asked by Wickes to finish another fitters work, no big deal so I agreed, 28th November arrived and the drivers arrived and could not deliver the kitchen but the truck was too big, even though they had been told that I lived down a narrow lane. Drivers disappeared and four hours later I received a call to arrange another delivery date. I agreed on the 2nd December, the day before installation. By 1600 hours on the 2nd no sign of the delivery so I drove to Wickes in Salisbury to try to sort it. The lady calls Northampton to be told the delivery was never authorised by the unit manager. Fortunately the store manager was there and after a lengthy conversation with the warehouse he got agreement that my kitchen would be delivered on the 3rd. Lo and behold the fitter followed by the units arrived on the 3rd...why was I worried??? Two days followed with no issues to report..then on the third day a text from the fitter to say his van had broken down so could not get here, he finally arrived the following afternoon, came back on the Saturday to do what he could. At the end of the day he could not finish due to a shortage of units as well as damaged doors. As we were getting close to Christmas he convinced me to sign his docket to say he had finished otherwise Wickes would not pay him and he wanted to take his son away for Christmas but promised me he would be back to finish after the holiday season. What a fool I was in the end I had to go through the manager at Wickes to get it finished, it was not the original fitter as he was too scared to come and see me. Anyway the upshot is that none of the work tops were stuck down as they should have been and so the second fitter had to re glue as many as he could get to, as well as finish off the original work. Well I thought that was it until I had a plumber around to fit a new radiator and when he went to drain the system he found that the earth for the house had been left unconnected. This being the final straw I messaged Wickes customer service and they responded quickly. The work was finished. All I would say is please do not use Wickes as there are far better companies out there. If you feel the need to use them because their prices suit your pocket just think again. For people in The Salisbury area use other companies. If you cannot go elsewhere then do not use their fitters and in particular PB Carpentry because his workmanship and Integrity are poor.
2

3 years ago

review by Bill Cronin

Ordered some paving slabs from Wickes and spent £325 and they took my money, nobody contacted me about delivery and when I contacted them to chase it up I was told to wait for a call from the supplier, Wickes then called me back a few hours later to tell me that the product doesn't actually exist and that they will refund me which will take another 5 working days. Thanks Wickes for holding my £325 for 10 days. Their customer service response to this was, I am sorry but there is nothing further I can do for you. I have worked in customer service for around 8 years and as a customer service manager the least that I would expect is either a similar suggestion of an alternative product or a £5 voucher for the inconvenience.
2

3 years ago

review by Jack W.

Ordered 5 bags of dansand waited in for courier 7am to 7pm rang customer services took 45 mins to be told i signed for it at 9am dx couriers never again so frustrating still waiting
1

3 years ago

review by Steven Willams

Refuse to meet their guarantees after the units and facing boards have staretd to blow and crack, three years after fitting, now intend to take them to court, plenty of photo evidence and an independent survey report whch shows that they used materials not fit for purpose in a kithcen. Despite their statement on their website of "our gurantee will ensure yout kitchen looks a as good in twenty years time as the day it was fitted."
2

3 years ago

review by Mr Gary

I should rate for 0 stars but there is no option. Wickes in Castleford- I came to the shop to ask some questions and ask for help about the kitchen. 2 ladies who's working there wasn't interested at all. Just because I ask for cheap kitchen they ignore me completely. Definitely I will never come back to this store. Horrible service.
2

3 years ago

review by Deleted User

Three and a half year old kitchen doors peeling at bottom told by Wickes due to water damage and impact!!! They refuse to replace cannot buy myself as now discontinued even though they state five year guarantee!! Awful customer service slow and very offhand will never buy again!
1

3 years ago

review by Tracey N.

Wickes.co.uk Review

wickes.co.uk

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