Winedirect

Please note new owners Wine Direct Sussex limited from April 2019. No connection with old own Fermentation limited

This shower are blatant thieves plain and simple. I ordered on 21st November 2018, money taken same day, and I still haven’t received my order. My emails are ignored, Messages on their online contact form asking for updates also go ignored. If you call you only ever get an answer machine, I leave messages but never get a reply. PLEASE if anyone has similar experiences PLEASE report to Citizens Advice, they will pass claims to Trading Standards, surely if enough claims these thieves will be investigated and shut down. This company is part of the Fermentation group who own justincases.co.uk so AVOID that company too!

I have been waiting about 4 years for a refund of 3300 pounds - Andrew Birtley is clearing a thief and has regularly lied to me and his staff. Helen Bryant at least seemed to want to help but I don't know if the staff fully realize they are working for a dishonest and disreputable person. I am about to hire a local lawyer... so we will see

3 weeks since order placed and money taken but no delivery yet. No update as to actual delivery status. Suggest avoiding the company as I will be doing in future.

Shocking service, do not order from these guys
2 emails and three telephone message to a call centre which isn't winedirect.co.uk and cant help you.... and I cant get to speak with the company on where my delivery is, despite it saying 3-5 days delivery its not 8 days!

We have been waiting 11 working days for our order to arrive (the terms say 5-7 working days). we've sent three emails asking what is going on and have received three read receipts saying the email has been deleted without being read. The phone lines are constantly engaged. No one has bothered to explain what is wrong and once our order arrives we'll never be using them again!

Just received a 6 bottle order one month and a day after ordering.....Given the time delay I suppose I should be grateful to get anything. However, having vintage substitutions is a real shame.

As for the communication - well.....No response to an email. Left a voicemail (cannot talk to a real person) and finally a few days later things moved with a short sharp email. Wines arrived today as stated in that email.

I'll never use them again even though the wines I ordered are hard to find elsewhere.

Zero trustworthy

A few days after ordering I learned that my items couldn't be dispatched due to a mistake in pricing. Order was cancelled, but I still haven't received my refund. Several phone calls later, I start to feel that I might not ever receive a reimbursement.

Ordered 12 bottles of wine from website which said 56 in stock. Upon ordering stock level fell to 44. My order was acknowledged immediately by email, and a day later another email arrived saying order being processed, then another saying order dispatched, then another from InterLink Express saying they would be delivering next day (today) between 1220-13.20. I could then track my delivery all the way to my address and the wine was delivered at 12.48. Faultless service!

I consider them to be as good as useless still waiting for en primeur wine which should have been delivered 6 months ago, never reply to emails. The phone is always off the hook when you try to call and if you have to get through they say we will call you back but they never do.
Never order anything from them.
Are going broke???

Ordered a case of 6 bottles and heard nothing from them for 14 days until I got a call saying a bottle was broken and getting a replacement was taking awhile so I agreed to replace that one bottle with a better bottle. Case came and was not the wine I ordered!! To rub salt into the wound, the replacement bottle that was promised to be much nicer as an apology for the 2+ week delay was barely more expensive than the ones I ordered and, from the website, looks like it was on sale so they were dumping stock on me!! Just terrible terrible company. I'm not a typically bitter customer and, again, rarely make comments...this is me saying stay away at all costs.

Despite a phone call to tell me that the wine I had ordered for my parents 50th Wedding Anniversary would be arriving ahead of the date, two days have now passed since the special event and still no wine. Calls to the number provided are now always through to a voicemail system....save your money, time and effort and go elsewhere for your wine needs!

I would not recommend WineDirect.co.uk. Same old story, take money & promise the earth, but never deliver.
Never answered a single Email when I enquired about why my order had not arrived. Phone always engaged and so on. Useless service and one which I will never use again.
Even contacting the 'shop' did not solve the problem

3 weeks no wine feeble excuses and emails unanswered. I will be contacting my credit card bank and action fraud tomorrow. This company also trades as just in cases.

Wine direct took 10 days, and nothing has happened with my order. I spoke to a member of staff after a week, who assured me the order would be here on time. Unsurprisingly, it didn't arrive.

I ordered wine on 18th December but I have yet to receive the wine. They took payment of £50 twice. Tried to call and email no answer. We have send the information to X-Ray hoping they will get in touch soon

I bought 2 cases of wine for about £200. All wines were in stock when I placed the order and fully paid for the wines. About 7 days later, I started calling and emailing the company since I didn't hear back nor got any tracking number. No one replied ANY emails and the phone was always BUSY. After 2 weeks of placing the order I started a complaint with PayPal and only then the merchant decided to reply, saying that one of the wines was due in that same day (lucky me) and that they were going to deliver that same day or the next day. Clearly they didn't deliver nor made any attempt. After more than 1 month I still haven't got any wines nor my money back, although the claim at Paypal has just been decided in my favour.
I would advise anyone reading this NOT TO BUY via WINEDIRECT. They have incredibly poor customer service, take ages and are not so cheap (I found same or similar wines in other online sellers at same or cheaper prices).

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.