Heat logs Wood Briquettes BBQ fuel Firelighters Wood Fuel Direct

4.1 / 5

Heat logs Wood Briquettes BBQ fuel Firelighters Wood Fuel Direct

woodfuel-direct.co.uk
29 Reviews
4.1 Great
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4.1 / 5

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3.9

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3

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4.5

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Woodfuel-direct.co.uk Review

Wood Fuel Direct manufacturers of Hotties Heat Logs Pizzaz Pizza Logs Ignite Firelighters Perfect for wood-burning stoves open fire wood-fired ovens

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Last update: Wed, Mar 9, 2022 3:49 AM

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Woodfuel-direct.co.uk Reviews & Complaints (29)

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delivery 4.4 /5

price 5 /5

quality

customer service

on-time

This is the 3rd year running I have used the heat logs. So easy to order on line picking a delivery address to suit. Delivered on a pallett by a friendly driver. Storing takes up less space than logs.
They also give out a good heat and work well with less mess.
5

3 years ago

review by Steve E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have ordered from Wood Fuel Direct a number of times over the 2019/20 winter and I have found the website easy to navigate and products have always been delivered quickly and on time . Unfortunately the card boxes used for delivery are totally unsuitable for the weight of package and potentially could injury as the contents are heavy and can move within the box effecting your balance when lifting .
1

3 years ago

review by C. M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The delivery came early in the morning ,driver was helpful a d cheerful.
5

3 years ago

review by Z. U.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I gave 4 stars because there was no contact in regards to despatch, delivery, etc. etc. I realise we have a choice of a delivery date, however, it would be helpful to know if the order has been despactched. Otherwise all good.
4

3 years ago

review by I. F.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I have used this product for many years now - the heat given is brilliant and always consistent - so easy to stack and store
5

3 years ago

review by Janet Cruse

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The hotties throw out the heat and maintain it longer than wood.They don't expand and smother the fire and leave minimal ash.They are great for boosting up a wood fire and boosting a fire in damp conditions.
The delivery guy was courteous and found my property,which is in the back of beyond.
Abbie on reception has been very helpful answering my email promptly and questions.
5

3 years ago

review by Jo Saunders

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Excellent product, prompt delivery, driver assisted fully in getting product off his vehicle and into our garage.
5

3 years ago

review by H. G.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I made contact with Wood Fuel Direct services three times (over the phone and over email). For the phone call, I was told "my manager will call you back", they never called me back. My email was simply not answered
2

3 years ago

review by Nils Van

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

To help me decide on what type of fuel I wanted to use in my new wood burner I've purchased sample packs of eco logs and wood from another supplier as well as yourself and have decided that in eco logs are the future yours specifically because the size of logs work in my little wood burner.
5

3 years ago

review by F. I.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The delivery was on time, the driver was so helpful and positioned the pallet inside he garage so here we no need for us to do anything ! We love he product.
5

3 years ago

review by I. M.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Prompt delivery on a day chosen by me and a lovely delivery driver that was extremely helpful. This is the second delivery we've had and we have had no problems at all. Great product and great service.
5

3 years ago

review by Janet Hines

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I am a fairly new customer but have found that wood fuel direct has an excellent order and delivery service, I have had 3 deliveries to date and each one arrived on the booked date and at a reasonable time the drivers on each occasion where polite and helpful, moving the pallets to a convenient position into my garage, stocking up for winter on HOTTIES HEAT LOGS is much better than buying individual packets from your local diy store or garage forecourt
5

3 years ago

review by Mark Cress

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Ordered 1 day delivered the next, given a time slot for delivery came spot on. Perfect!
5

3 years ago

review by B. G.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered logs and a few days later they arrived no fuss no bother , buff said
4

3 years ago

review by David Hughes

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I will be buying again ready for next winter
5

3 years ago

review by Z. X.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The price was great for the hotties , cheapest around and free delivery easy to order on the website , I had an all day slot and was sent a text for when driver would turn up which was great , really well wrapped and packaged , very pleased with wood fuel direct , has used quite a few companies for my hotties and this was the best so far in terms of price and delivery , would recommend and use again
5

3 years ago

review by Alex A.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Our delivery was incomplete due to the courier who had to return next day.
1

3 years ago

review by J. P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Change your delivery courier to Royal Mail and I'll give 5 stars
1

3 years ago

review by J. E.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I’ve had excellent service from WFD in the past. However my latest order (30th Mar) was due to be delivered on 1st Apr. It is now 13th April and nothing received. I contacted WFD for an update on my delivery. I received a very dubious email, looking more like a scam message, offering an apology, which was appreciated. However I’ve received no update and to date, no response to my second email. Not happy esp as cold weather approaching.
2

3 years ago

review by U. V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I was told the delivery was going to be on Saturday but it didn't turn up, and I was given no notification as to why. It was delivered on Monday though. Its lucky I wasn't at work.
1

3 years ago

review by Nick West

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 0 mentions in other websites

Woodfuel-direct.co.uk Review

Wood Fuel Direct manufacturers of Hotties Heat Logs Pizzaz Pizza Logs Ignite Firelighters Perfect for wood-burning stoves open fire wood-fired ovens

Woodfuel-direct.co.uk Customer Service Contacts

No contact details for this company.

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