WoolOvers

4.1 / 5

WoolOvers

woolovers.us
30 Reviews
4.1 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.1 / 5

Trust Score

2.7

Reviews

5

Social

5

Featured

5

Technical

Is woolovers.us legit?

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  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • We found several negative reviews about this site
  • Instagram account not found
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30

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Woolovers.us Review

WoolOvers supplies women39s and mens Wool Cashmere amp Cotton Knitwear We also offer a great range of ladies39 silk and cotton jumpers cardigans amp sweaters

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Last update: Wed, Mar 9, 2022 3:49 AM

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Woolovers.us Reviews & Complaints (30)

Filter reviews by tags

delivery

price 4.5 /5

quality 5 /5

customer service 3.5 /5

on-time

I never got my order, no one to contact. Money taken out of my account. I just threw away money. I think they are a scam. My transit order shows sweater is still someplace overseas. Corona virus is no excuse.
1

3 years ago

review by Karen Y.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I absolutely love the pinch I ordered, and the price was great, but the wait for it to arrive in the US was very long. Otherwise, I would've given 5 stars.
4

3 years ago

review by Jean D.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I have yet to receive the items ordered weeks ago so hard to get excited about the “experience”
2

3 years ago

review by B. S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I received my items very quickly, considering they were shipped from the UK. Shoes from Moshulu took longer, but also arrived in reasonable time. I loved everything I received--great quality and style for a reasonable price.
5

3 years ago

review by Michele N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Order was placed over three weeks ago and I still have not received it. The tracking number hasn't provided an update in several days. I did not realize the order was coming from UK or I would not have placed it.
1

3 years ago

review by Pamela I.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My order has not been delivered----ordered April 5 and it's the 6tM
1

3 years ago

review by Sarah M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have not received the men's cardigan I ordered on April 11.
2

3 years ago

review by Judith P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Your service was great but US customs held the package for two weeks
4

3 years ago

review by D. T.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I understand there can be shipping delays, but it has been weeks since my order. Turns out the package is stuck in customs before shipment to the US.
I understand these are unusual times due to Covid-19, but
I was disappointed the Woolovers team was not pro-active to let me know.
2

3 years ago

review by J. Q.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I placed an order for which I was charged on 3/31. I had received an update that my order was vReceived by Royal Mail LANGLEY HWDC on 4/1. Since then....nothing. No updates, no ability to track this further, no response from WoolOvers customer service. I am a customer in the United States and realize that things are operating at a different pace due to the COVID-19 crisis, but this has been untenable. This was my first time ordering from this company and will most certainly be my last. I'm highly disappointed as the sweaters looked like they were quite nice in the catalogs.
1

4 years ago

review by Martha A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered the product almost 3 weeks ago and haven’t received it yet. It shows that it was sent out the next day, but I don’t see that it ever arrived in the US. I know that’s not Woolovers fault, but it still is disappointing.
1

4 years ago

review by Nicholas Q.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have ordered from WoolOvers twice now, and will continue to do so. Great merchandise with wonderful style and quality. I love the more sustainable and natural ethic! I live in Oregon in the western US and my orders arrive very quickly, just a few days. I would highly recommend!
5

4 years ago

review by Kathleen C.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Woolovers shipped within 6 days of my order and it arrived in US within 4 days.....I have yet to receive package 12 days after arrival in US. I am sure it is the pandemic that is holding up arrival but I was unaware they do not have an outlet in US. Hoping I do not have to return anything....
1

4 years ago

review by Cynthia R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I only received the V neck and I would give it 5 stars but I'd really like to get the long & short sleeve polos. Receiving 1 of 3 is at best a one star.
1

4 years ago

review by Viz 72

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The only reason why not 5 stars is BC my order was delayed quite a bit and while customer service did initially keep me in the loop, they did not follow up. I did get my sweaters about 6 weeks after ordering, though, and they are divine! Lovely, soft, and perfect for cool summer evenings. THANK YOU!
4

4 years ago

review by T. W.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I thought the instructions for returns were somewhat confusion - to decipher which set to follow if returning from the US.
1

4 years ago

review by B. N.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I placed an order with WoolOvers in January 2020 and received my purchase quite quickly. That's where the good news stops.

I ordered a "brown" sweater described as "cashmere and wool." Because the seller's Web site made such a big deal about measuring to ensure a good fit, I used a tailor's tape to do so and ordered accordingly.

I received a sweater that was more red than brown, perhaps chestnut or dark red wine would be a better description. It was certainly not brown.

Worse yet, I could not detect any cashmere in the hand feel of the material and sure enough, the label sewn into the side seam said 100% wool and carried the international wool mark. In the States, that's known as false advertising and is against the law.

Finally, the sweater was far too small. It was so thin and tight that it might have functioned an undergarment designed to make one look slimmer.

So, I returned it. The US$10 postage fee was deducted from my account fairly promptly. Later, the organization managing the return said it had been delivered to the seller. That was 16 March 2020.

I received no acknowledgment or any other communication from the seller, nor did I receive a refund. Therefore, I emailed the "returns" department of WoolOvers on Saturday 2 May 2020. The next day, Sunday 3 May, I received a response saying "your refund has now been processed." I suppose it never would have been had I not inquired.

Too bad. I very much enjoy shopping in the UK and find it hard to believe that these folks are actually Brits.
2

4 years ago

review by Q. C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Great service, great quality, very good selection, such nice style.I've been a WoolOvers customer for few years now - for myself, for gifts to family members and friends.
5

4 years ago

review by Loret H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Yes...I also ordered a pinafore that ended up being too small...I have been waiting for a return label and have never received it... Also, my total was over $200 and I was charged $25 for freight...What am I supposed to do... No one contacts me !!!
2

4 years ago

review by Patricia K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I was charged for the order on April 20. I called early this week to find out where the order was. I was told it was in the Chicago postoffice due to the pandemic; they were not delivering packages. This makes no sense. I have been getting packages continually during this time. No other assistance was offered. If I do not hear from you soon, I am simply going to dispute the credit card charge and have it cancelled. Not a good way for you too do business.
2

4 years ago

review by Sally O.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 14 authority websites mentions and 0 mentions in other websites

Woolovers.us Review

WoolOvers supplies women39s and mens Wool Cashmere amp Cotton Knitwear We also offer a great range of ladies39 silk and cotton jumpers cardigans amp sweaters

Woolovers.us Customer Service Contacts

No contact details for this company.

Share the company's rating

Share Preview

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