1.8 / 5
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2
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1
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2
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2
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Is xtrememovers.net.au legit?
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Reviews Analysis
16
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vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 1 authority websites mentions and 2 mentions in other websites
Based on 16 reviews
Smart.Reviews
1.8
16 reviews
Xtrememovers.net.au Review
Xtreme Movers - Local and Interstate RemovalsDescription Xtreme Movers Australia Local and Interstate Removals 24 x 7 services
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Last update: Wed, Mar 9, 2022 2:12 AM
Thanks team, for such a pleasant moving experience. Will be recommending you to all my friends :) :) :) speak soon!
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
We move quite often due to work nature but this time we had the most easiest and stress free move these boys were like machines.
I have found my Removalist :)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Boys Very professional and fast and my moved finished in 5 hours with no damages.
Would definitely use again.
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
Phone calls from multiple different people who then didn't talk to eachother. Had someone trying to shift blame onto me, saying I had told them the wrong drop off date. Then someone else called and read the correct date (that I had told them originally) off our delivery slip.
Initially told our delivery would be delayed 24hrs as a result, then pushed to the next morning, then to the next afternoon. Lead to us driving 2hr round trip (from family whom we were staying with waiting for furniture) to the property multiple times in preparation for delivery which didn't occur for days.
Told by one person that the furniture couldn't be delivered because the owner of other furniture in the truck missed their flight. Person the next day said this wasn't true. Don't know what to believe. Paid a lot of money for multiple inconveniences and a lot of confusion. Guys on the day seemed nice but not a business I can rely on. Would not use again.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
We were moving approx 40 cubes of our household furniture across state.
-Arrived a day late with no communication
-Tried to extort me saying that my load was larger than it was (I had to get a tape measure out and prove the size of their truck, it was 45m³ and they were saying it was 65m³)
-Broke, damaged and lost a whole pile of our furniture and items, then said the damage was our fault and that it was damaged when it was packed (because who wouldn't pack antique chairs in a truck with their legs snapped off...)
-Only delivered half the goods and didn't even tell us that until we were asking where all the missing items were. Other half of items arrived days later and we had to take the day off other tasks to supervise unloading.
-Scratched 1 day old wooden floor and claimed it was there already
-Told us they were fully insured for any damage. When I went to claim they said it was an additional cost that we had "declined"
-Still have some of our items and have refused to return (after admitting in writing that they have them)
-We still have random articles from other peoples moves that they refuse to collect (nothing expensive, but that’s not the point), along with a bunch more that was identified and returned when they were delivering.
-Boxes crushed, TV cabinet smashed, legs broken off chairs, scuffed and scratched bedframes, goods stored in such a hot container that the plastic has melted off a pile of our furniture and more lost and damaged items
-Rude and arrogant to deal with
-Tried to mediate through Fair Work Australia and they blatantly lied to them, making the only option to take them to small claims court (Too expensive so they get away with it).
Please hire someone else, whatever you do. Don’t end up like us, seeing possessions you really enjoy owning arriving damaged or totally missing then having to deal with them getting away with it scott free as the system to regulate them is broken.
And if they reply to this, or others, please observe how they blame the customer for every issue.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Another thing is they get the contract with a low price but they charge a huge extra after loading the goods. I found them they did same for other customers.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
I was told that [name removed] would be picking up my goods on a Thursday between 2pm and 5pm. [name removed] never arrived, and a different company turned up at 8:30pm, called me and asked me to carry my things to their truck and load it myself - not the service I paid for. They also didn’t have any of my details other than phone number and pick up address, and couldn’t tell me who had booked them.
My furniture was meant to be delivered on Tuesday morning between 8am and 10am, but I would get a call on the Monday night informing me of the actual time frame. The call never came, and when I called to ask, I was told that my furniture would arrive at 8pm Tuesday. The reason for the lateness was, ‘the person who was meant to have their delivery today is running late so we’re going to wait for him tomorrow afternoon so he gives us a good review and then we’ll drive to you’.
When the truck did eventually arrive, there was damage to a large amount of my furniture, a number of boxes were crushed with glass items smashed, and everything had been dismantled and put in a single pile - all cabinets, desks and bookcases were the same colour and material, so it was difficult to reassemble and we were told that the removalists couldn’t help to re-assemble the goods that they took apart.
If you’re looking for a company who don’t communicate, aren’t punctual, and don’t care about your goods, book with Xtreme Movers but I wouldn’t recommend them or use them again.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 1 authority websites mentions and 2 mentions in other websites
Xtrememovers.net.au Review
Xtreme Movers - Local and Interstate RemovalsDescription Xtreme Movers Australia Local and Interstate Removals 24 x 7 services
Xtrememovers.net.au Customer Service Contacts
No contact details for this company.
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3 years ago
review by Bronwen B.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)