Xtreme Movers

1.8 / 5

Xtreme Movers

1.8 Low
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1.8 / 5

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Based on 16 reviews

Smart.Reviews

1.8

16 reviews

Xtrememovers.net.au Review

Xtreme Movers - Local and Interstate RemovalsDescription Xtreme Movers Australia Local and Interstate Removals 24 x 7 services

Xtrememovers.net.au Customer Service Contacts

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Last update: Wed, Mar 9, 2022 2:12 AM

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Xtrememovers.net.au Reviews & Complaints (16)

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delivery 3 /5

price 3 /5

quality

customer service

on-time

They were 2 days late to move us, with next to no communication and no apologies whatsoever. We had entered our inventory of items online and were quoted a fixed rate to move the 6 hrs to Brisbane. We then had less inventory than what we originally said, but they still added more than half the original "fixed" quote, sent us an invoice and refused to give us our belongings till we paid, over 150% of "fixed" quote. Use Xtreme Movers at your peril, and beware of Are You Moving (their "partner" company, who we actually hired)
1

3 years ago

review by Bronwen B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I couldn’t be happier with my move back to Brisbane. From start to finish they were pleasant and easy to deal with. I had a few more items that I originally was going to sell but changed my mind last minute (those damn sentimental things lol) they were more than happy to fit it in the truck so I didn’t have to leave anything behind, and Adam was more than happy to discount the extra cost for me. Will be using them again for my local move, once I secure a house here in Brisbane :)

Thanks team, for such a pleasant moving experience. Will be recommending you to all my friends :) :) :) speak soon!
5

3 years ago

review by Faith G.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We moved Few months ago from Brissy to Cairns,and can not thanks enough for two guys who were exceptional and did an amazing job for us.
We move quite often due to work nature but this time we had the most easiest and stress free move these boys were like machines.
I have found my Removalist :)
5

3 years ago

review by Keith Q.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I booked a move from Brisbane to Melbourne for a one bedroom apartment earlier this year. My fridge, TV cabinet, large decorative lamp were significantly damaged, and other items had minor scratches. I was happy to overlook a lot as the boys who had moved my items were very courteous and apologetic, but came to an agreement with the owner for at least $250 reimbursement to partly cover changing the fridge door. Despite the truck driver and owner accepting their mistake, I never received any compensation. I texted and called for months which was an entire waste of my time as the owner kept lying that he will get to it. I am now making a complaint to Consumer Affairs, and would highly caution anyone thinking of using this company as not only have they been incompetent, but also entirely dishonest with me.
2

3 years ago

review by Deleted User

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I organised local move with them,easy booking process and communication was great,small hiccup on move day boys were one hour late,I started to stressed but when two blokes came started job I was so relaxed and happy.
Boys Very professional and fast and my moved finished in 5 hours with no damages.
Would definitely use again.
4

3 years ago

review by Qurat W.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

3 bedroom house from Townsville to Gold Coast, late Jan 2020. Very poor communication. Had to leave work and drive 45mins round trip to let them in because they were unable to pick up before work.
Phone calls from multiple different people who then didn't talk to eachother. Had someone trying to shift blame onto me, saying I had told them the wrong drop off date. Then someone else called and read the correct date (that I had told them originally) off our delivery slip.
Initially told our delivery would be delayed 24hrs as a result, then pushed to the next morning, then to the next afternoon. Lead to us driving 2hr round trip (from family whom we were staying with waiting for furniture) to the property multiple times in preparation for delivery which didn't occur for days.
Told by one person that the furniture couldn't be delivered because the owner of other furniture in the truck missed their flight. Person the next day said this wasn't true. Don't know what to believe. Paid a lot of money for multiple inconveniences and a lot of confusion. Guys on the day seemed nice but not a business I can rely on. Would not use again.
1

3 years ago

review by Jenna U.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I contacted Xtreme Movers after being recommended by a friend who had used them previously. Although I was only moving a small amount of my furniture, in my eyes it was a massive move, from my hometown of Bannockburn in Victoria to Brisbane in QLD. They did a great job, the office staff are friendly and willing to answer my many, many concerns lol, and the boys in the truck do a great job in making sure I was not stressing about my stuff. Would happily recommend them to anyone.
5

3 years ago

review by Linda H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

It was not a big move only few items,but i am very impressed with xtreme movers service from start to end,communication was good and especially Driver Lindsey and his mate Isaac were awesome.
5

3 years ago

review by Annie D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have household contents (one bedroom unit) relocated from Cairns to Brisbane. This company has delayed my contents for 7.5 weeks. Once my stuff arrived, pretty much every single item has different degree of damages, lounge legs missing, coffee table legs broken, bed frame, bed side tables have scratched and dented etc. No apology and excuses for delay. Absolutely terrible and worst experience ever!!
2

3 years ago

review by Hailey Z.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I wish I had seen the reviews first (the ones where they respond by saying that every negative review is a lying customer).
We were moving approx 40 cubes of our household furniture across state.
-Arrived a day late with no communication
-Tried to extort me saying that my load was larger than it was (I had to get a tape measure out and prove the size of their truck, it was 45m³ and they were saying it was 65m³)
-Broke, damaged and lost a whole pile of our furniture and items, then said the damage was our fault and that it was damaged when it was packed (because who wouldn't pack antique chairs in a truck with their legs snapped off...)
-Only delivered half the goods and didn't even tell us that until we were asking where all the missing items were. Other half of items arrived days later and we had to take the day off other tasks to supervise unloading.
-Scratched 1 day old wooden floor and claimed it was there already
-Told us they were fully insured for any damage. When I went to claim they said it was an additional cost that we had "declined"
-Still have some of our items and have refused to return (after admitting in writing that they have them)
-We still have random articles from other peoples moves that they refuse to collect (nothing expensive, but that’s not the point), along with a bunch more that was identified and returned when they were delivering.
-Boxes crushed, TV cabinet smashed, legs broken off chairs, scuffed and scratched bedframes, goods stored in such a hot container that the plastic has melted off a pile of our furniture and more lost and damaged items
-Rude and arrogant to deal with
-Tried to mediate through Fair Work Australia and they blatantly lied to them, making the only option to take them to small claims court (Too expensive so they get away with it).
Please hire someone else, whatever you do. Don’t end up like us, seeing possessions you really enjoy owning arriving damaged or totally missing then having to deal with them getting away with it scott free as the system to regulate them is broken.
And if they reply to this, or others, please observe how they blame the customer for every issue.
1

3 years ago

review by Mark K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Shane and Inder were super helpful, courteous, and very professional moving my furniture from Gold Coast to Canberra. Everything was packed carefully and it arrived on time and in good shape.
5

3 years ago

review by Leon B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have hired them while i moved from Brisbane to Melbourne on 28th march 2019. I had a terrible experience with them. I found them very much unprofessional and rude behaved. Even they didn't bring 2 people as committed for loading/unloading. They did 8 of my furniture damaged. Microwave Oven got broken.

Another thing is they get the contract with a low price but they charge a huge extra after loading the goods. I found them they did same for other customers.
1

3 years ago

review by Asraful Goni

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Owner [name removed] had agreed to pay me back $200 a fortnight and has only paid $200 since September. because i wont take the review down, they won’t pay me anymore. They were suppose to refund me $700 due to being conned by their workers and having our furniture trashed with some unusable. I hope nobody has to use this “business” go with someone reputable.
2

3 years ago

review by Stephanie P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Massive thanks to Xtreme movers specially Sam and Robert for moving my stuff from Victoria to Queensland,they were just very good guys to work with ,who took great care of my furniture ,were friendly and professional,Thank you guys,really value for money..
5

3 years ago

review by Lauren X.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I booked a move through a broker from Sydney to North Queensland. The broker used Xtreme Movers. Communication was non-existent from the removalists, and I had to make several calls before I either had my call answered or message returned. Even though I’d paid the broker for my move, Xtreme Movers threatened to not complete my move if I didn’t pay them directly.
I was told that [name removed] would be picking up my goods on a Thursday between 2pm and 5pm. [name removed] never arrived, and a different company turned up at 8:30pm, called me and asked me to carry my things to their truck and load it myself - not the service I paid for. They also didn’t have any of my details other than phone number and pick up address, and couldn’t tell me who had booked them.
My furniture was meant to be delivered on Tuesday morning between 8am and 10am, but I would get a call on the Monday night informing me of the actual time frame. The call never came, and when I called to ask, I was told that my furniture would arrive at 8pm Tuesday. The reason for the lateness was, ‘the person who was meant to have their delivery today is running late so we’re going to wait for him tomorrow afternoon so he gives us a good review and then we’ll drive to you’.
When the truck did eventually arrive, there was damage to a large amount of my furniture, a number of boxes were crushed with glass items smashed, and everything had been dismantled and put in a single pile - all cabinets, desks and bookcases were the same colour and material, so it was difficult to reassemble and we were told that the removalists couldn’t help to re-assemble the goods that they took apart.
If you’re looking for a company who don’t communicate, aren’t punctual, and don’t care about your goods, book with Xtreme Movers but I wouldn’t recommend them or use them again.
2

3 years ago

review by Sarah E.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.
1

by Smart.Reviews

Xtrememovers.net.au Review

Xtreme Movers - Local and Interstate RemovalsDescription Xtreme Movers Australia Local and Interstate Removals 24 x 7 services

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