Age Co

I was covered by your Contents in 2018/19 but I had to find a cheaper company to reduce my outgoings.
My situation has improved and I decided to come back to you this year.
Obtaining cover on line was fairly easy. So now I am settled back with you.

I already have contents insurance with you so am happy to now have buildings cover. Unfortunately I found it impossible to log in as your system would not accept my email address.

The service i received from Age UK was very good and i would recomend them to any one.

When I telephoned with a query before buying insurance the Age UK representative could not answer the question and was very unconcerned - thought long and hard before purchasing product, hope I don't regret it!!!!!!

dealt with very well on first reporting fire

I was disappointed that two direct debits were taken out of my account after I had called you to cancel a policy taken out by mistake.i am still awaiting my £80 voucher.

I only bought the insurance because I will get a £25.00 Marks and Spencer voucher as a new customer.

I have only just Dec 1, transferred my home insurance so cannot rate the ongoing service. However, if the service I received leading to the transfer is anything to go by, I will be extremely satisfied.

I could not believe the same level of insurance was so much cheaper than my previous Insurer (the Prudential)

I have only recently taken out a policy. The process was easy and painless. However, the real test will be when I come to claim on it!

I was sent 7 policies when I bought one......not a good start!!

I still have not had the £80 voucher's??

Although the product suited are needs I was shocked to find (particularly with it being the Christmas period i.e. financially draining for families) that not one but two policies had been issued and charged for which has contributed to my bank account going into an overdrawn status! I can only trust that you have (after my calling your customer services) rectified the policies as soon as possible and more importantly my reimbursement for the amount in question. I would expect that you will confirm my ONE active policy details that should remain so as I can make sure I retain the correct one.

I saved 50% of my original quote by changing my home contents insurance to Age UK Home Insurance - Result, customer satisfaction!

20 odd policies were set up and letters policy documents forwarded for each of the 20 policies. The premium demand was in excess of £1000, some 19 or more cancellation letters will be forwarded for the policies that were set up in error and indeed FEEFO have sent some 8 satisfaction emails ? all this in dealing with an elderly gentleman aged over 80. HOW DO YOU THINK THEY HAVE PERFORMED?

I was pleasantly surprised at the personal touch, everyone was very patient explaining the finer points. There was no expensive phone line to call, and the service I have received has been first class.

First time used age uk for insurance but you made it very easy and the agent was very helpful.

We tried to buy contents insurance via the age uk website on behalf of our father as he is 85, hard of hearing and recently lost his wife, and couldn't cope with the hassle, but the online payment page was having problems. After spending some time inputting the details we had to phone to complete the transaction. Because he wasn't physically with us at the time the girl wanted to speak to him to ensure we had his permission. So we had to phone him to explain. He then had to phone age uk himself and a different person answered so he had to try to explain. They asked for my date of birth which he was unsure of. He then phoned us back to ask this and then phone them back again. Then we had to phone them back to say they had verified we had permission to complete the transaction. The girl never even asked for my date of birth to check that the information she had was correct, so I failed to see what the point of the whole exercise was! If the website had worked correctly in the first place the transaction would have gone through with no need for these 'security questions' and more importantly, no need for our father to be upset by the whole process as he was. I understand data protection but this was a total waste of time!

I was extremely pleased with my policy as it halved what I was previously paying

I changed my insurance company because of the price and age UK was easy to contact and easy to set up new insurance so I found the service excellent.