American Golf

I ordered some custom fit cobra clubs, I paid in full on the day, was told they would be up to 14 working days for collection . I rang on the 14 day to be told another week,I rang after another week to be told 4 weeks. I would have gone somewhere else if i would have known

Custom fit nightmare. Custom fit nightmare. I was custom fit on the 20.06.20 for a new set of Taylormade sim irons at A/G at Moortown in Leeds . I was told about 12 days to 14 days for delivery. After 3 weeks went by I chase them up and was prob off with Covid then after 4 weeks was told distribution then was told shafts in the clubs . A/G never updated me in 5 weeks was always me chasing them 8 calls in all. There customer service is terrible they just tell you to sort it out with the branch . I was promised they would price match my irons if I found them cheaper . After two days on the net I found the same clubs £70 cheaper. When I went to collect them there was a different guy on and told me there was nothing mentioned on the paper work which Simon add wrote down two days after I purchased them as I found them £70 cheaper . My son in law bought the same irons in Gloucester from a different retailer and received his irons in 12 days so it shows I was getting phone off . All I can says if your getting custom fit be careful because you will have a long wait and a load of chasing up . A/G treat there customers really bad and don’t seem to care as I see in other reviews with customer fit been fob off and all waiting a long time and still don’t have there clubs .

Ordered golf balls that were advertised 9 weeks ago. Paid for them almost 5 weeks ago and still waiting. I have emailed 3 times and phoned and was told they would contact me with updated delivery information, but sadly no contact. The sad thing is that when you check their email website the slogan they advertise is “ WE KEEP IN TOUCH “ what a joke!!!

4 weeks for clubs, they came in right-handed and I'm left-handed so had to wait another 4 weeks after being told 7 days max fast track as it was American golf's fault.... no communication no nothing... nearly 8 weeks later still no clubs

Unbelievably inept bunch of fools! Ordered a starter set for my son and it arrived at the shop left handed.(He is right handed) They didn't check it and let him then drive for a further hour to a range where he discovered the problem. Another hour back to the shop and an hour of phoone calls resulting in them admitting 1) they put the wrong code in at point of order, 2) they couldn't get another R/ handed set, 3) they couldn't/wouldnt give him a slightly more expensive alternative with a discount for our troubles. Eventually got a refund and will NEVER, EVER go back!

Don’t shop at American golf Trent park rude unhelpful staff clueless about golf in general just sales people will sell you any thing just to get a sale you can get much better deals else where online golf are the same company avoid to.

Updating on my mis fit. After going back with relevant and complete non-factual information from AG. Their senior management agreed for a replacement. The New Malden store then said no availability for today. Despite on the online booking system for fitting, all slots were free. I then booked for 10:30 and confirmed to the store manager via email there’s bookings. Then received a call stating, there no availability and will try to squeeze me in after the 10am fitting. 10am was free on the booking system. And how staff need to be on the shop floor to serve. Arrived around 10:15/20. 4 members of staff and the manager, empty shop and no one being fitted. Finished at 10:50 and someone walked in for a fitting. Yet it was free on the online booking service. Emailed other info to after sales and then there was only two booking left for the day. Seems like it’s made up as they go along. They were reluctant to honour anything initially and can’t say I felt particularly welcomed or wanted with the above info going to the store. All faith completely lost in the company now.

Really shocking customer services only gave 1 star as it doesn’t allow you to give 0 I work for the nhs and was not replied to for 11 days with my complaint which is unacceptable for any company especially one that says it supports nhs frontline staff. I will be passing on my experience with all my nhs and golfing forums advising people not to waste there hard earned money with AG. They don’t want to know if there is anything wrong. Really shabby company and staff.

I am a member and got my birthday voucher via email.I was 3 weeks late seeing it and they did not want to know about resending it Not loyal to customers who buy from them like me.Only talking about £10!Staff in the store said they couod sort it and cannot.Need training i think!Customer service and knowledge gap

BE CAREFUL ON PUTTER FITTING or fittings in general. Spoke to someone at head office who confirmed there is no consistency on fitters and advice. Quite worrying really. Been mis fit, member of staff confirmed at another branch, then denied it once head office called through. Funnily enough, the member of staff said to me it’s he said, she said, with my initial fitting. which is exactly what has happened from what he told me to the guy at head office. Spend your money on an actual fitting from a professional. Not AG or their “experts”. Also, they state what steps you have during a fitting on their website via a YouTube video. I never once had a consultation lol that was step 1!!!! Step 1! Never asked what putter I’m using or member of staff looked at my putting stroke. Sales and targets based from what I have read online and from previous employees. They state “improve your game” when in fact it seems “improve our revenue”. We had a good first year and probably got rinsed as a naive beginner. Look forward to a proper fitting at Silvermere and giving them my money this summer on new irons and a new putter

I bought a pair Skechers Torque Twist Golf Shoes online from American golf online back in April. I never wore them until the end May due to the lockdown and on my first wear they broke and became faulty. I emailed customer service and every email takes 2-3 weeks for AG customer service to respond back to every email sent. The shoes finally got picked about 6-8weeks after my original email. I asked if the shoes can be covered under the 30 day shop guarantee because of Covid and the fact I could not wear them till after the 30 days and they have refused. Now the shoes have been at the manufacturers for months and the best AG can say is they have sent them chaser emails. Thats now 4 months without my golf shoes with no prospect of getting them back anytime soon. So if anyone needs a refund or replacement for returns or for faulty goods the customer service response and follow up is shocking. Update on 4th September 2020 I have had to chase up with another email (14 in total) and managed to get through on the customer service helpline thats back up and running again with a unprofessional call to a working from home person. I requested a manger to call me and am still waiting, still no shoes I wont be shopping with ag online ever again.

Went to purchase a new ping club value £249.00 went to sort out paying told that 2 of my gift cards were out of date by 10 days how do I know if they are out of date if no dates. Are shown on card I was willing to put approx £125.00 to the purchase of the club it’s just a con by the company I will never use A G again and will inform all of my friends also not to deal with this company if their were dates on the vouchers as to when they would run out you can only blame yourself for not using them t the way A G runs this scram amounts to a con

Do not buy American Golf vouchers NOT Happy with American Golf, £250 worth of vouchers expired by 4 days and they wont honour them, this is a big con and money spinner for American Golf, daylight robbery ! From a loyal customer, not buying American Golf again !

GIFT CARD CON received a gift card in December 2018 which was purchased by friends in September 2018. The card stated it was valid for 12 months. BE CAREFUL it is only valid from date of purchase not from date of first use. Therefore it expired September 2019 and I therefore only actually had 9 months to use it. Very poor customer service response.

Voucher bought for me by relatives expired after 12 months - but the wording on the back of the voucher did not make this at all clear. Multiple contacts with American golf customer services got me nowhere with no acknowledgement of my complaints.

Do not use American golf 4 weeks for set of irons and still no idea where they are or be delivered can’t get money back as custom fit so got to wait and store are not interested

gift voucher now expired was used just before christmas and still had money left on not one member of staff told me to use it up as expiring soon thieving low life company will never use again second time been conned by them your lose amg

I work overseas and had a voucher for 100 GBP which ran out 2 weeks ago as I totally forgot about due to working away, was reminded yesterday So I Contacted American Golf Immediately - Answer - tough luck! What the hell!! Absolute daylight robbery which in this day and age should be illegal and outlawed, I’m looking into this further ?? Worst company ever!!

Paid for a birthday gift and paid £9.99 for Saturday delivery so that he would be home to collect it and have it for his birthday today (Sunday). He stayed in and parcel was not delivered. The phone number listed for customer service on American Golf’s website does not exist and their chat line is closed until Monday, none of which is helpful. Now I’ll have the huge inconvenience of trying to chase it up tomorrow in between many other commitments and I’ve no idea when my son will finally get his gift as he works long hours during the week. Huge disappointment!

I ordered my boyfriend a Golf Cap that he had seen on a search engine two weeks ago and kept mentioning how much he liked it. The cap came quicker than expected especially with all the COVID19 stuff going on....also had the added extra of the cap having a brown leather adjustable strap to the back of the cap which my boyfriend was pleasantly surprised with. Loves his new cap. Thanks AG for your quick service!