ANZ

Have been a etrade customer for fifteen years. Not for much longer.

The new platform has lost the cost information from the detailed parcel-by-parcel holdings I had. All my individual DRP information lost. Trading history and detailed balance unable to be generated. Can't edit cost basis even if I had the DRP information.

What a joke of a platform. Leaving this week.

When I moved US shares into my ANZ (legacy etrade) account, it took several months. US brokers could not fathom what their problem was. Finally shares transferred to AU platform, but 1/3 of the securities have gone 'missing'. Do these guys get paid for this? As soon as this is sorted will move accounts. Any recommends?

Pros:
- Great end of year tax tools
- Good morningstar and research tools
- Links with bank account

Cons:
- Very slow trade execution (one market price trade was pending for 4 hours before being filled and cost me $200 extra)
- No customer service (always busy)
- Slow platform

The new website used to work on my iPad, however, now after a few months, it does not work properly to the point it is unusable. I contacted ANZ about this and was told “we know it doesn’t work properly on iPads, it is something we may look at in the future, so in the meantime we suggest you use a Windows based laptop!”

I have spent the whole day trying to set up trades. ANZ system is extremely slow, takes some, not all, then the market prices through my trades but no execution, also no cancellation is being accepted despite that normally working. Absolutely shocking and an hour wait on the phone to talk to anyone. I seriously think rather than execute my trade at best price I am put on a spreadsheet for mark off against other customers later and a tidy profit for those who get to mark off. A dangerous time to put market price orders in as the mark off person then gets to decide what price was market and ignore the actual market price that I was trying to buy at.
Where are the regulators in all of this? This is a calamity.

1 week to go until ATO requires tax lodgement and still no Tax Report on ANZ share investing site.

Apparently loaded last week by contractor but mine not there. They have contacted the contractor to investigate but still no report.

Multiple emails and ANZ just blaming contractor. Seeing it was due in August and is now near the end of October.

Very ordinary ANZ

I bought Lonmin Shares a few years ago. Last year Lonmin was bought out by Sibanye and now ANZ says that I cannot trade these shares as they do not deal with shares listed on the exchange Sibanye is listed on. So I cannot sell the shares. They have told me to do a broker to broker transfer. I have finally managed to find a broker who will do this for my, but they need share certificates, which ANZ says they do not have. I cant believe they are making this my problem. If I bought shares on their platform, I should be able to sell shares on their platform.

September 2019 ANZ share investing contacted me via a text threatening to suspend access to my account that I had been operating since June because there were incomplete details involving an email address on their system. It's December 23rd and I have filled out numerous forms, contacted their customer "support" centre and scanned and emailed ID to them and they have suspended my account. This is truly a case of gross incompetence, woeful customer service and the MD of this sham organization should be sacked and replaced with someone who knows what they are doing. I wanted to give a zero rating but it makes me put at least 1.

I opened the account in August 2019 with no problems. I had prepared ID documents but was told it was not required because I banked with them. In November they asked for the paperwork and I provided it in mid December via a branch. They then disabled the account. I have been trying to get it reopened since. Apparently they sent emails to an incorrect address. Trying to call them is irritating because the wait music is crackly and terrible.

On 11 June 2019, a reviewer of ANZ Share Investing used the heading “21 emails for one trade !!!”
Yesterday, I got 41 website messages for one completed trade. The number nearly gave me a heart attack. I thought my account had been hacked. But it was just a sequence of 40 “Order partially filled” messages (one for each buy within a four minute period), plus the final confirmation that the order had been filled. After I logged off and went to email, there were 82 messages from that little exercise. Why? Because, having submitted a new email address when ANZ first requested an annual update of contact details a month or so ago, I’ve been receiving a duplicate of every email ever since.
There is scope to avoid an avalanche of emails. But, going down that path could create a different problem.
The “Settings” on the ANZ platform have provision for adjusting “Trading Settings”. Clicking on that option produces a page headed “Trading Preferences”. At the foot of the page, a section headed “Order Email Notification Preferences” has nine choices. The ANZ default is a tick against each one. Removing the tick for “Order partially filled” will prevent multiple emails being generated for a sequence of partial fills, but there is no guidance as to whether it also prevents a single email being generated for the first of them. The advice offered at the foot of the “Order Email Notification Preferences” section is that “These notifications will still be saved under Messages on the platform”. To test this, I have removed the tick from “Order partially filled”. Whether that means nothing will be sent to “Messages” for a partial fill remains to be seen. The E*Trade system of generating a single message and an email that covered a sequence of partial fills was streets ahead of the current approach.

The transition from E*Trade to ANZ or, as another reviewer labelled it 10 months ago, the unauthorised migration of clients to the existing CMC trading site, has been very messy. In scrolling through all the reviews posted since then, I came across only one that was positive (Player228200637), submitted on 1 Oct 2018. The negatives, in addition to being locked out, include the culling of clients’ data, e.g. the cost basis of individual share parcels. I already had that information in electronic files. I would hate to be in the position of those who don’t have that sort of data to work out their trading or tax positions.
I had huge problems with the transition but now, apart from the occasional glitch, e.g. finding the profit & loss totals at the foot of the wrong columns, most issues seem to have settled down. The system is nowhere near as user-friendly as E*Trade was, but, unlike some of the other recent reviewers, I am not having problems logging on. I use Chrome, rather than Google Chrome, and have Kaspersky for security. Some “secure” websites seem to reject passwords generated by password managers, and some don’t like Kaspersky’s on-screen keyboard. Perhaps using Kaspersky to type in my trading PIN is why I usually have to click the ANZ “Place Order” button multiple times?
Where the other recent reviews are concerned, huge differences seem to exist in what individual clients can access. Perhaps that depends on the technology being used for access. On my desktop computer, I can see some of the ANZ screens that that other recent reviewers are saying they can’t find. But I had to hunt for them initially. Checking under every tab, even the most unlikely looking ones, helps. One reviewer commented that the IT person used by CMC / ANZ is obviously not into share trading. Spot on. Why else would he/she name the static screen “Stock Holdings”, the interactive screen “Profit & Loss”, and avoid the term “Portfolio” altogether?
One positive thing that has come out of the transition to ANZ is a new feature on the “Profit & Loss” screen that provides shortcuts to recently released information. Each time a company makes an announcement, an icon appears next to its code. Better still, when the announcement relates to a dividend, a $ sign appears and it remains in place until the dividend is paid. Clicking on the $ sign reveals the size of the dividend, the franking rate, and the XD and payment dates. That feature appeals to me because it removes the need to go to the actual announcement of the dividend to get those details.

I've been a share trader since the mid 90's, initially utilising E*Trade, then continuing with them, when ANZ bought their Australian business, and now, I'm with ANZ Share Trading (No longer E*Trade).
Their platform, copied from E*Trade, is easy to use, and full of features, and recently has added options to trade many instruments, and even overseas exchanges, though NOT all.
One big issue ANZ has not yet rectified, over the many years, is when they experience peak traffic, say at 10am market opening, if any indicators from overseas show a large jump or drop, their trading platform slows to an unusable speed for any "day trading". Similarly, when big budget announcements are made by our Gov, the share market reacts quickly, but ANZ Share Trading slows.......In furiating!!
This is presumably due to the heavy volumes of orders being processed. Repeated calls to their support page, have resulted in nought. Like many Australian Banks, ANZ charges a premium for the service ($19.95 minimum per trade), yet give poor service.
Great features, fantastic product, crappy execution.
Needs to update, improve servers, and spend some of their profits back into the business.

I have had to use a new email address specifically for this service because they spam me with ten emails telling me the same thing that "my stock has traded." Do ten trades that's a hundred emails. I thought the old platform was great but this one stinks. It's slow it's full of information I don't want and it takes forever to find information I do want like is my portfolio is up or down for the day? I suspect that ANZ do not want to run this service any more and have decided to outsource it to destroy it and get rid of customers. That's what it feels like anyway. Subscribe to this service at your peril.

no issues for years as Etrade, nothing but as ANZ share investing. will be moving everything (if I can ever get on to close the account) very disappointed since the change was made and I have given it a fair go.

My Alibaba shares went idle for 6 months before having to be shunted to another provider. They had no clue this had happened and had to be notified. When they finally fixed it they failed to notify me even though I'd asked for a notification and they had agreed to send me one. Their share report was 6 months late, and when it came it turns out they don't supply them for US shares! They didn't bother saying this in the 3-4 times I'd communicated with them earlier. They accidentally credited my account with $10,000, and I had to ask them twice to take it off my account, and even after that the account balance was incorrect for a week. ANZ are completely, hopelessly incompetent. Terrifying idea to keep money with these people, stay away.

I have been with E-Trade for years, great enhancements of late but my O me, disaster.
It just cannot cope any day, sorry, everyday orders placed take so long to transact, dollars go flying out the window waiting to see whether you have bought a stock.
If ratings went with negative stars that's how I would rate them.

TAX TOOLS are taking forever with the 18/19 summary.
today i get a hurry up email from the ATO but ANZ have 'expected soon' as the only indication of when it might be issuing the summary.
ANZ investing you had one job....

This was a NEW COMPANY TAKEOVER of ANZ Share Investing in September 2018 which many customers were not FULLY informed about (and I emphasise that because the emails from ANZSI in May-August about a new platform were devious). Emails appeared to inform us about just a new layout in the website (or platform) - when in fact ALL the brokerage has been taken over CMC - a UK company which is traded on the London Exchange and ONLY the trading financial account where the trading money is held is actually anything to do with ANZ Bank. It is all in the very small print and NOTHING emphasised this. I see from Product Review many thing this on-line brokerage is ANZ Bank or associated with it .. It is not.

How did I find out.. Our international shares (US and UK) get dividends and since April the normal dividend notifications have not arrived in the post. When we had missed a couple of notifications a couple of years ago - simply asking ANZ meant that they emailed them. So I wrote the list of 9 missing notifications and sent to ANZSI after the new platform started. The email back virtually said they couldn't supply the notifications - described where in future the notifications could be downloaded from their website (platform) but these past 9 were not there! As I needed 2 of them for end of year accounts - I followed up with a phone call. Again told no! I said I wanted to escalate and speak to a supervisor. This was refused but the call centre person did go to speak the manager - came back and said they were not available but the Manager would ask ANZ Bank if they could send from the archived system. Then I said "Are you not ANZ?" Answer "No we are CMC - we took over from ANZ in September..." Then I asked whether the international shares are still under the beneficial ownership arrangements with Citibank (as had been noted on the BANK's ANZSI webpages) - no they had been passed to BNP Paribas (they are in Chicago). I asked were just transferred without informing the customer? Yes. So thinking laterally and maybe there is some advantage I mentioned how ANZ eTrade and then ANZSI had taken 30% from international dividends instead of the 15% which Australians are supposed to benefit from and I had had great difficulty dealing with US IRS on this. Would they be able to deal with claim backs of that for customers.. No. I had recently discovered that other Australian brokers such s COMSEC are handling International Accounts including US and make sure all the US IRS documentation is complete so that the 15% Withholding Tax benefit for Australian US stock holders is charged instead of 30%. This had been a problem with holding international shares with ANZ for many years and the help which was offered by GlobeTax a few years ago was no longer available.

Like many others I had had an experience in early October where I tried to trade on the iPhone app for about $10K share purchase at market early in the morning. Only part of the trade just over $2K completed a long time after the request and because the app must have changed "at market" to "fixed price" which was the market at the time of the request with the shares going up -no more trades were done. Late in the day I realised that they had completed the trade and tried to do another website Platform trade at market in the same stock but it failed to register. So I mentioned that to the call centre too.

I like to deal with just one broker and decided I'd look for a broker who handled the international stock better so I started a broker to broker transfer of all the australian stock on over a week ago. With no transfer effected on the third day - I allowed another day and on the fifth day got back to the new broker. The new broker stated they had not had a response that ANZSI had received the Broker to Broker request. They were trying again... I am worried that the experience of it taking a month that another Product Review person mentions is happening. Seems there is something wrong with their staffing levels and simple transactions are not happening in a timely manner which in stock broking is unforgiveable and can be very expensive. Now I am wondering what rights there are - is ASX or Chess the organisation that sets the standards and controls or Financial Services Ombudsman. I do not want all our shares in limbo whilst a long transfer takes place.

January 30th 2019 Update: Missing Statements for Last Financial Year

Just tried to get the Financial Statement for 2017-18. With international shares TAX TOOLS is useless as it only reports local holdings. I put in the dates for last financial year and did DOWNLOAD .csv. A totally empty spreadsheet came off the system - I then did VIEW and it has $0 on 1.7.17 and that was it despite many trades in the year. Luckily pre CMC Market takeover in September I had collected a PDF so I guess I need to OCR that for my Accountant. CMC being a UK listed company seem to have no understanding of Australian Tax and Audit requirement.
As for Statement entries on ANZ linked account and accounts that they pay dividends into - there are NO proper details of what the payment represents it just says from CMC Marketing! You would think a financial organisation would at least inform the recipient of what the payment actually is associated with.

Twenty years also on ANZ Etrade. I have recommended it to everyone as it was so easy to use . End of year report with one click.
But now we have CMC Market platform. What a retrograde step. I've spend the last two days trying to pull together the necessary reports for my accountant.
I was prepared to try and understand the clunky website but now I'm done.
It's time to research the opposition.

I am a 25 year veteran of etrade no complaints. Have I missed something but I’ve been locked out can’t get back in when I got into one account finally couldn’t find out how to view my portfolio. Is this the new world if it is I’m going back to a sharebroker.

ETrade was great, no this is hopeless, cannot trade for the last few days moving to a new broker. Basic cannot see course of sales depyh, just after mor fees