australianlaser.com.au

4.2 / 5

australianlaser.com.au

australianlaser.com.au
17 Reviews
4.2 Great
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4.2 / 5

Trust Score

3.8

Reviews

5

Social

5

Featured

3.5

Technical

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  • This website has existed for less than 3 years
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17

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Based on 18 reviews

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Australianlaser.com.au Review

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Last update: Tue, Mar 8, 2022 10:15 PM

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Australianlaser.com.au Reviews & Complaints (17)

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delivery

price 3 /5

quality

customer service 3 /5

on-time

Over 4 sessions paid, I've been treated for laser hair removal thoroughly only once. The machinery works wonders, but when you get back home with so many missing patches... well it's just not worth it.

When [name removed] was so fast I was in and out in 8 minutes for full legs (and I'm not exactly short!), brazilian, perianal and underarms. She also never wore gloves while other therapists did. She was also squirmish around my brazilian and perianal which was treated with only one "click", making me feel very uncomfortable and uneasy. I thought it could be a one time thing, considering she was alone and she was running late for the following appointments. Trying to be understanding I didn't mention it at first but I could definitely see different results from one therapist to another.

When I gently and in a very easy chatty way enquired about the speed of the treatment I was told that her favourite laser treatment was skin problems and she was just covering the shift. I left speechless and with still treatments to complete I am now looking for other Clinics because this is humiliating and not acceptable.
2

3 years ago

review by Alana P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Only lasted 15 minutes. Girl was very rough, kept dropping equipment. Only used cold water on my face. Didn’t clean equipment before picking it up and continuing
2

3 years ago

review by Bingo Y.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have been visiting the Australian Laser Clinic in Brighton for many years .I'm so happy that I decided to invest in laser and no longer have to have waxing done every 4 weeks .Waxing was such a waste of time and money .I see Carly at the Brighton clinic ,she is fabulous ,professional ,friendly and never have I felt that she would be pushy with talking me into purchasing products or services .This clinic has many amazing offers that keep this treatment very affordable .I am notified by email of these offers and I never feel bombarded with them as you sometimes do with some companies .
My only complaint ( no fault of the clinic ) is the dreadful parking .Anyone planning on visting the clinic please leave lots of time to park and walk .
5

3 years ago

review by Mandy W.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have already paid for 4 sessions. Completed 2 out of 4 and feel no inclination to go back. Staff are disinterested. Unhelpful and rushed service. They make no effort at customer service. Would not recommend. There are plenty of others that are much better. Will not be going back.
1

3 years ago

review by Pri H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

After a 2 week waiting period, I was very excited, the day had come for my top up lip filler appointment. It was meant to be my third appointment at the Morayfield clinic. I will preface this by stating I have previously had no problem there with botox and filler appointments.
On this Thursday I was unlucky enough to have suffered from a seizure. As soon as I regained consciousness (and I mean soaked in blood and in hospital) I requested someone call the clinic to advise of the situation. To say the person on the phone was rude is an understatement. Not only that but the lack of empathy towards a regular customer absolutely disgusted me.
I understand business is business but there should be a human line.
I've contacted head office who advised they would have to confirm it with the store and never got back to me.
If you value where your money goes pick a company that is not a franchise and is not affiliated with this brand. Somewhere that recognises you are a human being and sometimes circumstances occur beyond anyone's control.
I'd hate to see their reaction if someone went wrong with a treatment if this is how they treat people.
I would personally rather never have a cosmetic procedure again than give them another dollar.
Disgusting company, worse ethics and absolutely no compassion.
1

3 years ago

review by Angie S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Only went in to receive a consultation, and my mother was running late by 5 minutes only. I needed her to be there so that she could sign the papers. They told me that it was "disgraceful" that she was late, and they couldn't wait a few minutes for her. They wouldn't even let me come another day to do it again, and they rolled their eyes every time I spoke. Absolute joke and a half, never visit the Moonee Ponds store. The women are mean and are clearly inconsiderate of anything besides themselves.
2

3 years ago

review by Steph F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Got the Microdermabrasion Facial and was not explained the after effects only that I will be radiant glowing skin the next day The only glowing i was, was RED raw and all scratched and scraped my face and felt like it was on fire .The women went to rough on my face and now my skin is ruint. People had came up to me all week in work asking what happened my face thats how bad it was .

Went to complete different salon to get hd brows done and the lady happens to be Medical Facialists she said that my face is soo inflamed which is 4weeks since the facial and then after i explained what happen she said that Microdermabrasion shouldnt been done on my skin or alot at that. So clearly they are not trained atal and all they are is sales people which i also got pushed to buy products . Terrible and Dangerous service
1

3 years ago

review by Georgina C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have always had great experience at Australian Laser & Skin Clinics. I used to go to one of the express clinics in shopping centers and it was a dreadful experience they rushed through my appointment, worst customer experience ever. I highly recommend Australian Laser & Skin Clinics. The staff are professional and you don't feel rushed.
5

3 years ago

review by Rrr Y.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Unfortunately every time I have had my legs lasered here (Brighton Clinic) (which has been 4 times) I have had to go back and have them re-lasered for a large numbers of missed patches.
They do a full leg Laser very quickly, I have been in and out in 20-25 minutes, from what I understand this is far too quick and explains the large number of missed hair patches. The girls are very nice however when consistently (this has occurred with all 4 of my Laser legs treatments) there are missed patches and you have to take more time out of your own schedule to go back for something that wasn't done properly I will now look elsewhere.
1

3 years ago

review by A123456788 W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I paid for 5 sessions for my wifes laser facial and wasnt told at all that this is not refundable. When i called to cancel they say we cant change minds. Even after giving her info that her GP advised not to use Laser on her face. pathetic ethics. Rip off bunch! NEVER PAY UPFRONT> OAKLEIGH BRANCH SUCKS.
I also did my teeth whitening which doesnt work.
1

3 years ago

review by Mahendra A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have had 4 laser sessions on my legs and face. I returned to the same girl I've been seeing there at the Oakleigh store and advised her that i had large missed patches on my legs and that the laser may not be high enough. She did a "test" patch that was higher and it was fine. She refused to tell me the strength of my laser and so I went for a second opinion at another laser place as this lady also told me that my hair roots were blonde and that's why it was patchy. My hair is black and I had been advised by two different laser companies that this was a lie and that the hair root is the same as the hair color. I called the store to speak to the manager and they put the same girl on to talk to me and stood by her lie. I have wasted my money and time. DO NOT get laser done here. There are plenty of other places that price match and are honest.
1

3 years ago

review by Lucy S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I bought package of 6 sessions for my face as soon as I stopped after the 6 month my face hair started growing as it was at the start.
2

3 years ago

review by Dee C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I had 3 sessions of laser hair removal with 3 different staff members. 2 of them were fine but 1 staff member did not follow procedure properly and as a result the hair grew right back - a session wasted unfortunately. I was told she was filling in for someone else. She clearly did not have the same training and did not get the same results. Very disappointing! I would not recommend going here for laser hair removal.
1

3 years ago

review by Green A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I always get great personel service from Michelle and Carly at the Brighton clinic , friendly approachable , and caring always offering the best products for my skin
5

3 years ago

review by Peter Miller

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The staff are all so professional and lovely especially Rosa who I have been seeing for my laser treatment for a few years now. I highly recommend Australia Laser and Skin clinic Ringwood for the best Laser results and service.
5

3 years ago

review by Mani C.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I've been very happy with treatments and I've had great results at Australian Laser Ringwood. Always such a pleasure to see Roza, who is extremely professional and caring. Staff are very friendly and helpful. I highly recommend Australian Laser Ringwood.
5

3 years ago

review by Silvana L.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We found that this business has an active Facebook page with 56754 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.
5

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites

Australianlaser.com.au Review

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