Capital Play

4.3 / 5

Capital Play

capitalplay.co.uk
129 Reviews
4.3 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.3 / 5

Trust Score

4.4

Reviews

3

Social

5

Featured

4.5

Technical

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129

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Based on 411 reviews

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Capitalplay.co.uk Review

Capital Play designed and manufactured the UK39s first and best In-ground Trampoline We have the World39s largest range of sizes nets and accessories - so whether it39s a huge rectangular trampoline for your budding gymnast or a compact 8ft round trampoline for your town-house garden - our expert team can help

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Last update: Wed, Mar 9, 2022 3:17 AM

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Capitalplay.co.uk Reviews & Complaints (129)

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delivery 4.5 /5

price 5 /5

quality 4.8 /5

customer service 3.7 /5

on-time

I have ordered several items from Trampoline spares direct over the last two years.
The website is very easy to navigate with plenty of information given to ensure that you order the right parts needed to keep your trampoline in good condition,
I will continue to order anything I might require knowing that the service delivery and price is excellent.
5

3 years ago

review by Q. R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Easy to order but very disappointed that next day delivery which was advertised if ordered by 2pm didnt happen, which was the main reason why I chose to place order
4

3 years ago

review by P. Z.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Ordered Thursday am, it arrived Friday am. I had a text message from the carrier company with all tracking details. Great service
5

3 years ago

review by E. I.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Tele phone sales advisor very helpful and gave good advise
Delivery arrange with her for between 12.00 and 18.00 hours
the next day received a text about 8.00amon the
morning of delivery advising order was on its way
And arrived at 13.00 hrs
Excellent service thank you
Philip Watson
5

3 years ago

review by P. Y.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

you delivered my goods to the wrong house, No 2 not No 20 where I live, even though my order form clearly says No 20. Not knowing this I rang after a week to say my goods hadn't arrived. The woman I spoke to was only quite sympathetic, she seemed to suggest that I should know the people at No 2, but in London that's very unlikely, and it was just a matter of me going there. The latter point is true but she should have been more gracious about asking me to as it was clearly your fault. When I did go to No 2 I found the house wasn't lived in anyway, there were various ways of telling that. Your driver had hidden the goods behind the garden wall. I thought it was all a bit sloppy.
2

3 years ago

review by N. L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We bought a 13ftx8ft spring free trampoline. It’s fab the kids are loving it. Excellent service from initial point of contact to the installation of it. Would definitely recommend ????
5

3 years ago

review by K. Drummond

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Springs came 2 days after order , far better quality than ones I ordered elsewhere (that broke within a week).
5

3 years ago

review by M. E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I was dreading the search for a new trampoline mat / springs, expecting to encounter a string of vacant individuals only to end up with the wrong components. So I was delighted to find a local and very knowledgeable team of people who filled me with confidence from the start and rewarded it a few days later with an efficient delivery of the correct parts.

GM
5

3 years ago

review by V. C.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I was given the trampoline and ordered the wrong pole safety netting - they couldn't have been more sympathetic and sorted everything out quickly without any problem. All now assembled and looks really good - all ready for my grandson's visit on Thursday. I couldn't fault it.
5

3 years ago

review by Penelope H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Ordered trampoline on line and it was delivered within 3 days - very good service!
Trampoline was realtively easy to assemble although instructions weren't overly clear which resulted in having to dimantle and start agiain! However, very good quality and kids love it.
4

3 years ago

review by D. C.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Good website and helpful customer services but did want info on how a john deere model compared with another one but they were unable to help me. However we are thrilled with tractor and delivery was very efficient
4

3 years ago

review by Q. T.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

They were very good when I explained what I was looking for they had it at my door in two day
Thank you guys
5

3 years ago

review by O. O.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Our detailed specific design didn't make it to the manufacturer, so one of panels delivered was not what had been ordered. Capital was unable to handle our query over the bank holiday Saturday & Sunday. However, the manufacturer (Home Front) despite being closed at weekends, returned my call, answered my queries and arranged for a replacement panel within 2 hours on the Saturday afternoon. This salvaged an experience that seemed to be going awry. The equipment is a hit with our children and their friends too.
4

3 years ago

review by A. Z.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I paid for next day delivery it was delivered after the second day not impressed
1

3 years ago

review by F. L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Good quality replacement trampoline mat (14ft circular 88 springs) to replace our tired 10 year old mat. Fits perfectly and arrived on time. Also purchased some 7" springs to replace older ones that had stretched, these also fit properly and seem to be of good quality. Thanks
5

3 years ago

review by Alan F.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

service was good but the net is about 30 cm too small for the TP 12 foot Canberra, we can only fasten the zip to half way down.
4

3 years ago

review by David Q.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Next day delivery after an order at 4pm.
Good packaging.
Good quality product.
Reasonable price
5

3 years ago

review by V. N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Only company I could find with nets to fit a 12foot 6 pole trampoline. Net is excellent quality, good price and speedily dispatched.
5

3 years ago

review by P. I.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I thought the website was very clear & easy to use but for one problem.
When I tried to put my order into the shopping basket - there was no way I could
do it. I tried 6 times & it wouldn't respond. As I really wanted the order from you I
sent the Order by phone - which took more time but I received the goods in good time & found the service good.
4

3 years ago

review by B. Q.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Shipment #100013572 for Order #100014127

Thank you for delivery of the above – all great, except that one U-bolt is unusable as it doesn’t have an elbow on the unthreaded end – see email and photo that I sent on 22-3-14. Please can you provide.

Regards,

Bruce
4

3 years ago

review by Q. V.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 14 authority websites mentions and 0 mentions in other websites

Capitalplay.co.uk Review

Capital Play designed and manufactured the UK39s first and best In-ground Trampoline We have the World39s largest range of sizes nets and accessories - so whether it39s a huge rectangular trampoline for your budding gymnast or a compact 8ft round trampoline for your town-house garden - our expert team can help

Capitalplay.co.uk Customer Service Contacts

No contact details for this company.

Share the company's rating

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