Card Factory

3.7 / 5

Card Factory

cardfactory.co.uk
42 Reviews
3.7 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.7 / 5

Trust Score

3.1

Reviews

3

Social

5

Featured

4.5

Technical

Is cardfactory.co.uk legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Business is mentioned on Wikipedia
  • The company has an ANDROID app
  • The company has an IOS app
  • We found several negative reviews about this site
  • Instagram account found but audience is small
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

42

reviews

vs

0

AI declined reviews

0%

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Usually stable businesses have more than 5 authority websites mentions, this one has 13 authority websites mentions and 0 mentions in other websites

Based on 6990 reviews

Smart.Reviews

3.7

42 reviews

Trustpilot

4.1

6948 reviews

Cardfactory.co.uk Review

Shop online with Card Factory and find greetings cards gifts wrap party supplies all at great value prices

Cardfactory.co.uk Customer Service Contacts

No contact details for this company.

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Last update: Fri, Feb 9, 2024 3:51 PM

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Cardfactory.co.uk Reviews & Complaints (42)

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delivery 3.8 /5

price 5 /5

quality 5 /5

customer service 4 /5

on-time

Felt i had to mention the excellent customer service i received from Dawn at the Caernarfon store. Happy, cheerful and nothing too much trouble. Also a long haired young lady on the shop floor (who's name i can't recall) was very helpful in helping me find a card i needed for a family occasion. Keep smiling ladies and Dawn, it's refreshing to see such a happy soul behind a till! Keep up the good work.
5

3 years ago

review by Jean

Ordered balloons before 12 on Thursday for next day delivery and got them on Monday 2 days after the birthday, they've now changed the website to say it takes up to 5 days for delivery, it didn't say that when I ordered them! £27 down the drain and no refund because they say they are perishable goods! Useless!
1

3 years ago

review by V. E.

Even though we are quite tech-savvy for our age we still prefer to get actual cards for celebrations and went to our local Broadwalk shopping centre in Edgware to get two birthday cards for our twin granddaughters and were pleased enough with the selection and the staff service. Good prices too!
4

3 years ago

review by Graham and Doreen Thorpe

terrible online service wont ever purchase from you again ordered large personslised card came small and another order took ages to come no one to speak to at customer service no one there no one answers your emails from card factory to sort it out get your act together
1

3 years ago

review by pam bradbury

This company has made me very unhappy. An e-mail sent to me asked me to contact them, so far I have been unable to do so owing to the fact that their telephone just has a recorded message and each time I send and e-mail it can't be delivered because the address given by them is unknown. Please tell how to contact the company.
5

3 years ago

review by Audrey Hart

I ordered 8 cards, 7 of which were delivered fine. The 8th one is still outstanding. I've contacted Customer Services 3x by email now and still awaiting a response. Order status online shows no information or tracking as to where this card is. Due to corona it is an excuse for not being able to Live Chat or telephone anyone in this company. They can deal with email but for some reason have lost the ability to use or divert phones or dial in for Live Chat. You have to email and wait for a reply, supposedly usually within 48 hours. I've been waiting about 11 days so far... do not buy from these people online. Terrible service.
1

3 years ago

review by X. B.

Delay to my balloon delivery but they didn't inform me about it. They are good at doing cards & thankfully she got her beautiful card well in time. I wouldn't get anything bigger than a card from them in the future or you risk being let down.
1

3 years ago

review by T. V.

Sorry not impressed with new website. Some of my favourite cards are missing and I couldn't find what I was looking for. I don't want first class postage included in the personalised cards I may order. Found it difficult to narrow down the search to the category I required. Adding a card to my basket resulted in the search reverting back to everything. Time consuming and frustrating.
2

3 years ago

review by L. S.

I tried to order a card on Saturday, then sgain on Sunday without sucess. The system froze and wouldn't let me complete the action.
1

3 years ago

review by Sandra Nicholls

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Excellent service send in time very happy I been using for the past 4 years
5

3 years ago

review by Hany Soliman

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have ordered personalized cards from card factory for a while now and my experience has always been great. I have used other companies too but card factory is the best value for money. The cards come out very nice and is always delivered timely whether to myself or directly to the recipient.

1 time 2 cards had a line in the middle but the moment I reported it to customer service they despatched the replacements via urgent delivery and I was very satisfied with the customer service.
5

3 years ago

review by Sudarsana Clements

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Ordered before 11am cut off for same day dispatched but didn’t get dispatched until the next day making the card late and my dad not receiving it in time!
2

3 years ago

review by A. C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I waited a long time for delivery and I know that at this time delivery takes longer but I don't expect to wait over 20 days.when I contacted customer services via email I never recieved a reply.i now how personalised name and number cards which are no good as they arrived way too late
2

3 years ago

review by H. W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Wonderful vase bought it for mother’s
Day and she was delighted.
Great price great product
5

3 years ago

review by Angie 60

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

First time buying of this site no problems clicked and signed in and orderd what I wanted come within days perfect cards and quality perfect gifts
5

3 years ago

review by Geraldine Fowler

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Over a week ago the order went through, still no sign for f dispatch, ordered 2 cards one for 3rd may other for 6th may, missed one date looking like the other will miss date too. Said they would be dispatched in about 3 days
1

3 years ago

review by I. O.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I recently used card factory online service for the first time as unable to shop for them at the present time. I was so impressed, that I will be buying all my cards like this in future.
Cards arrived quickly and are very good quality.
5

3 years ago

review by O. R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Terrible, waited 16 days for photo cups off which you cancelled, but failed to tell me untill i emailed you! They were birthday preasnts,still waiting to be refunded.
2

3 years ago

review by Victoria Gregory

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I was saddened not to be able celebrate with my son for his 21st. Your balloon bouquet really helped to brighten his birthday whilst isolated. I thought it was great value and the postal service was earlier than the predicted 5 days. Very happy indeed, and I'll be ordering again soon for my parents' 40th anniversary. Thank you!
5

3 years ago

review by I. N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Fab online service, balloon bouquet delivered earlier than said delivery date, one happy boy delighted with his birthday balloons
5

3 years ago

review by Nicola Docherty

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 13 authority websites mentions and 0 mentions in other websites

Cardfactory.co.uk Review

Shop online with Card Factory and find greetings cards gifts wrap party supplies all at great value prices

Cardfactory.co.uk Customer Service Contacts

No contact details for this company.

Share the company's rating

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